Dolan Toyota

Full Service Dealership Very large facility but the way it was set up made us feel like we were in a casual environment. Aaron commented that it was OK to call him anytime be Very large facility but the way it was set up made us feel like we were in a casual environment. Aaron commented that it was OK to call him anytime because he almost lived at the dealership. So we did at 7:30AM in the morning. He told us it was fine we called this early because he was getting ready for work. We later found his shift didn't start till 10:30 AM. Anyway he went right to work at 7:30 AM putting our deal together. We had already promised to buy another Jeep at Lithia Jeep of Reno. A few more miles but cheaper also. We elected to buy from Dolan mainly because we "LIKED" Aaron. This is our second purchase from Reno Toyota. More

Another Toyota satisfied purchaser Thanks to Mason Bondi's interest in my Toyota Tacoma truck and Craig Burkham's excellent salesmanship I find myself in another Toyota vehicle. Reno To Thanks to Mason Bondi's interest in my Toyota Tacoma truck and Craig Burkham's excellent salesmanship I find myself in another Toyota vehicle. Reno Toyota is the classiest dealership experience for your average buyer in Reno NV. The Service department and staff are incredibly helpful and attentive to my needs and always take care of me. The finance staff and delivery staff are always professional and explain everything thoroughly.You can't go wrong buying a Toyota product from the Dolan family. More

Professional Sales Team I was meet at the front counter by DJ and talked to him about purchasing a commercial truck for our business. He had me meet with Beth Pallard who is I was meet at the front counter by DJ and talked to him about purchasing a commercial truck for our business. He had me meet with Beth Pallard who is very knowlageable about the Toyota Tundra truck. I had got a bid from another Toyota Dealer who had a great price then could not deliver the truck. Beth and DJ where able to match the price and deliver the truck. Thank you Beth for taking care of our needs. More

Dolan Customer for Life This was our first experience with Dolan Toyota Scion. It started with an email exchange between Connor O'Day. We threw all kinds of demands at them This was our first experience with Dolan Toyota Scion. It started with an email exchange between Connor O'Day. We threw all kinds of demands at them because we didn't want another pressure filled experience. We figured if Dolan came back with good possibilities, we would go into the dealership. Connor was excellent and understood our financial situation, offered suggestions and we eventually set up an appointment for the next day. We went into the dealership and met with Ronnie Ragusa. Because we were upside down on a 7 month old loan through another dealership who was less than upfront and had several mechanical issues with that vehicle--we had no expectations. We were interested in the Highlander and the RAV4, but after looking at both, discussing our actual needs, the value for us, we decided to test drive in a new 2015 RAV4. He explained all the bells and whistles, the difference between this vehicle and comparison to the Highlander. This is the first time that we felt heard by a car sales rep. He asked questions along the way about our likes and dislikes....none with the RAV4. We got back to the dealership to start paperwork. Because we unfortunately, have a poor credit rating, but Ronnie did everything he could to make a deal with us for a new 2015 RAV4 explaining everything a long the way. We never felt any pressure or hurried along during this process. Ronnie really tried, but bad enough our credit issues, but to have a vehicle that was upside down and a young loan, it just wouldn't work for us payment wise. Not that they wouldn't provide us with a loan. We left knowing what we need to do to get a car this time next year. We never felt embarrassed through the entire process when discussing our financials. The next day we received a very nice follow-up letter from Ronnie and then from our initial contact, Connor. Our experience with Dolan Toyota Scion was nothing but EXCEPTIONAL even though we could not make a deal at this time. Both my husband and I have said we will be a lifetime customer with this dealership and look forward to dealing with Ronnie Ragusa when the timing is right. More

2015 RAV4 purchase Our experience purchasing a new 2015 RAV4 at Dolan Toyota went the way we all hope a car purchase will go but rarely does. We knew the car we were int Our experience purchasing a new 2015 RAV4 at Dolan Toyota went the way we all hope a car purchase will go but rarely does. We knew the car we were interested in and used the Costco buying program. We have owned other Toyota products, had done our research & appreciated that the Dolan team respected our choices without using high pressure tactics to convince us to buy features or options we didn't want. Our sales associate, Zach Barrett, was instrumental in affecting our final decision to buy the RAV4 at Dolan Toyota. He was professional, knowledgeable and genuinely friendly. When we left the dealership after our initial visit to think things over and consider other options, Zach and the rest of the Dolan Toyota team were gracious and did not try to pressure us into making a decision on the spot. We had walked away from another dealership because they had used that approach with us. We would definitely recommend and would again, purchase a vehicle from Dolan Toyota. We are very happy with our new car--no "buyer's regret!" More

Best Ever I have been buying vehicles for many years but I have never had a better, friendlier, or easier experience when dealing with a car salesman. I usually I have been buying vehicles for many years but I have never had a better, friendlier, or easier experience when dealing with a car salesman. I usually dread it as I know they are going to try and pardon the expression screw me as much as they can. I now understand what the Dolan difference is all about. My salesman, Aaron Green was professional, friendly, and very helpful. He made the experience easy and I know I received a great deal. I love my new truck even though my husband wanted me to pick a black one. I got what I wanted! I will be going back when it's time to get another vehicle! More

So pleased ! We had the best experience with Beth Pollard and all the employees at reno Toyota . I would recommend them to everyone ! Couldn't be happier We had the best experience with Beth Pollard and all the employees at reno Toyota . I would recommend them to everyone ! Couldn't be happier More

Amazing experience We know what kind of vehicle we wanted and as soon as we pulled onto the dealership our car buying experience was different then ever before. There wa We know what kind of vehicle we wanted and as soon as we pulled onto the dealership our car buying experience was different then ever before. There wasn't a group of people ready to attack you. We walked into the dealership and there was a salesman walking in behind us and was very polite and asked if we needed help. Aaron Greene was so good to us and showed us the vehicle that we found on their website. He helped us get all the information that we needed to decide which one to chose from. He helped us get a great deal and was never pushy. I would highly recommend doing business with Reno Toyota and with Aaron Greene as your salesman. More

Saved me! After feeling a deep resentment for another dealership, (their lies and promises of what I was getting versus what I got); I was revitalized by Beth P After feeling a deep resentment for another dealership, (their lies and promises of what I was getting versus what I got); I was revitalized by Beth Pollard's understanding, listening skills, and honesty; Jonathan's kindness and patience; Chris's efficient financing skills, and Mark making the deal even better (instead of putting hardship on me, he made the deal even better so we could finalize it)!!! Prior to going to Dolan Toyota, I had such a bad experience with another dealership.... However, I was directed to Beth and all the other wonderful people listed above who helped me get in a vehicle I LOVE!!! Beth was so kind and she HEARD what I was saying! I can't say enough nice things about these people and the the wonderful experience I had; considering I had such a bitter taste in my mouth from the last place I dealt with! If you are looking for FAIR, HONEST, AND HARD WORKING individuals who all work together as a team, then look no further because Dolan Toyota are those people!!!! Thank you for all your efforts!!!!! More