Don Ayres Honda

I have been taking my Honda (previously my 1981 Prelude, now my 2001Accord) to Don Ayres since the mid 1990's, when I moved to the area. As a female, I have always been treated with respect. They are and now my 2001Accord) to Don Ayres since the mid 1990's, when I moved to the area. As a female, I have always been treated with respect. They are and always have been good listeners and helpful. On my most recent visit, I was having an issue with my new cell phone, not ringing. Concerned about receiving a call from the service department, I asked Mr. Suter for assistance. He figured it out and adjusted my phone to ring. They certainly are not in the business of cell phones but they have always been kind and helpful with me. I also use the shuttle service (free) that they offer while my vehicle is being serviced. This really helps me out when leaving my car so I can accomplish other things (usually attending classes at Ivy Tech or IPFW). I always allow more time than I need when using that service during busy times of the day (especially first thing or toward the end of the day) so that I can get to where I need to go on time. That is a very small "price" to pay for the ability to get around! More

Abu Sesay was the first salesman to greet us out on the lot on Saturday. Abu was the most friendly salesman I've met, he's so genuine. A lot of the salesman I've spoke with throughout my lifetime are very lot on Saturday. Abu was the most friendly salesman I've met, he's so genuine. A lot of the salesman I've spoke with throughout my lifetime are very pushy. I'm in sales, so I know what it's like. But you have to be able to find that fine line to ride on between being a salesman and being genuine. Abu Sesay knew his vehicles and I was so relieved to get to work with him throughout my car buying experience. Abu is so funny and down to earth. I can tell he really cares about his customers and he isn't your typical salesman. He asked us to call or text him when we arrived home in our new vehicles. We visited the dealership on a Saturday and came back on Wednesday to purchase two vehicles from Abu. On Saturday Abu mentioned texting him my car information in order for them to get ahead on the car buying process. I don't know very many salesman who will willing tell you to text them on their days off to do work. HE WAS GREAT!!!! I will go back to this dealership. I will trade my car back in with them. And I will highly recommend this dealership and ABU SESAY! He is a very well-rounded guy! Jami was a doll. She was so knowledgable. And really made you feel at home. HANDS DOWN THE BEST DEALERSHIP I'VE BEEN TO. More

I normally love working with Don Ayres. But since the scheduling process has changed (it appears to me that it has been outsourced), I am not happy with the appointment process.I came in for an oil chang scheduling process has changed (it appears to me that it has been outsourced), I am not happy with the appointment process.I came in for an oil change and tire rotation. I have been hearing an odd noise and asked for them to take a look at it. I was told it would take several hours and I did not have that kind of time to wait on that day. In the meantime, I had some medical issues and have been off work and unable to drive. I called today for an 'appointment' to have the car looked at and am told I cannot get it in until Thursday. This doesn't seem to me that this is offering excellent service. I should be able to get my car in for a serious sounding problem in less than three days. So, I have rated my service as 'good' because there was no accommodation from the dealership to get my car in for an evaluation in a timely manner. And I hate the new appointment process. More

We love the service dept. at Don Ayres! They are honest- not just looking for things to charge you to fix when you go in. However, we were completely disappointed with the sales end. We recently got a g not just looking for things to charge you to fix when you go in. However, we were completely disappointed with the sales end. We recently got a great deal on our new car, but were offered an offensively low price for our trade-in. We had done a great deal of research on how much the car was worth (trade in value) and how much it was selling for at area dealerships so we had a very reasonable range in mind. They offered us thousandS below trade in value and were not honest about a variety of things in the process. The issues were resolved finally, but we left feeling like it was an unpleasant experience. I was completely disappointed since our last purchase at Don Ayres 7 years ago was great! Since our purchase 2 weeks ago, I have run into two other friends who have recently had the same issue there. If you are planning on trading a car, do your research about the car's value and be prepared to be firm. Also, don't be caught off guard with an offensively low offer on a trade in. * The "OK" rating for price was given because of the price value on the trade-in. The purchase price on our new vehicle was "great" More

We were purchasing a Honda cr v and when we were ready to do the paper work, things came to a halt and it took over an hour to complete. I'am sure it was not for a credit check or any thing like that. It app do the paper work, things came to a halt and it took over an hour to complete. I'am sure it was not for a credit check or any thing like that. It appeared there was not anyone to do it. More

Best place to buy a car: new or used. I've been buying cars there for the past 11 years and I would not go anywhere else. Honest, nice and friendly, like family! Also, they have great service depar buying cars there for the past 11 years and I would not go anywhere else. Honest, nice and friendly, like family! Also, they have great service department. More

Honest cost effective service. Highly recommended. This dealership has integrity. I am thinking about having even my non-Honda vehicles serviced here. The work is done as promised without any redundancy. dealership has integrity. I am thinking about having even my non-Honda vehicles serviced here. The work is done as promised without any redundancy. More

I had a great experience. The work was done correctly and efficiently. I was treated with respect. A problem arose but was treated very effectively and professionally. and efficiently. I was treated with respect. A problem arose but was treated very effectively and professionally. More

I went in so that they could perform the service required at 10,000 miles The entire process was flawless from the time I made the appointment to the time I drove out of the dealership. The staff, especially at 10,000 miles The entire process was flawless from the time I made the appointment to the time I drove out of the dealership. The staff, especially Matt Connett was very attentive and frequently visited the waiting area to give me updates on the progress of the work. The waiting area is pleasant. I particularly like the fact that it has tables and chairs on which one can set a laptap or other electronic device. I also liked the fact that the dealership washed my car as part of its service. I also liked the fact that the TV was not too loud so one could read or listen to other sources of information via headphones. Muted with captions would be even better. The coffee bar was also welcome. More

The Service team worked very hard to get my vehicle in on a busy Saturday.They were very friendly and kept me updated on the problem with my vehicle.They were able to finish the work that same day and did on a busy Saturday.They were very friendly and kept me updated on the problem with my vehicle.They were able to finish the work that same day and did only the work needed. More