Don Ayres Honda - Service Center

We own two Honda automobiles and the service department at Don Ayres is the textbook example of outstanding customer service. All the service people there are very friendly and helpful. I am especially p at Don Ayres is the textbook example of outstanding customer service. All the service people there are very friendly and helpful. I am especially pleased with the service adviser Doug Settle, however they are all excellent. Just as important is that their work is first-rate. They have always correctly diagnosed and fixed problems the first time. I never feel they are trying to rip me off. In fact sometimes they will bring to my attention a problem that does not need to be repaired immediately, but rather should just be monitored. In other words they don't recommend to get something fixed right away unless it is absolutely necessary. We could not be any more happier with the service department and would recommend them to anyone. We will keep buying Hondas and getting them serviced at Don Ayres. More

We like to deal with Doug Settle in service and have dealt with him for many years. He knows how particular we are with our vehicles and always tries to please my wife and I. He's the best! dealt with him for many years. He knows how particular we are with our vehicles and always tries to please my wife and I. He's the best! More

My husband and I have owned Hondas since 1981 and Don Ayres Honda has been our dealer and service provider. We've always received excellent service. I have worked with and known Doug Settle for a long ti Ayres Honda has been our dealer and service provider. We've always received excellent service. I have worked with and known Doug Settle for a long time and he has always made sure we are treated like we are his best and only customers. He is such a positive asset as Service Manager of Don Ayres Honda. I have also worked with Jay and he also has treated us well and makes sure we are aware of the cost of maintenance (we've really never had any major repairs with our Hondas). The newer service men are being trained as good customer service reps. More

I recently bought our family's 9th Honda from Don Ayres. Besides the Honda quality, I come back due to Doug Settle's service area. We have been having our Hondas serviced by them for close to 20 years. The Besides the Honda quality, I come back due to Doug Settle's service area. We have been having our Hondas serviced by them for close to 20 years. The work is done right the first time, by the time requested, and at a reasonable price. Any questions, they call me and still get it done on time. At times, I feel it it is like the show Cheers, Doug and the staff great me by name and I know (and trust)them. More

service was great, price was the best, technicians were helpful and welcomed my family, the area was clean and the overall experience make me drive 70 mile one way to get my service done in Fort Wayne. helpful and welcomed my family, the area was clean and the overall experience make me drive 70 mile one way to get my service done in Fort Wayne. More

Excellant service each and everytime continues to bring us back to Don Ayres. We have purchased three Honds there and the service is one of the greatest reason. us back to Don Ayres. We have purchased three Honds there and the service is one of the greatest reason. More

We are so pleased with Don Ayres Honda. They run a first class operation! its a joy to go in there to have our vehicles serviced. Everyone is friendly. Their place is so clean! We drive 1 hour to take ou class operation! its a joy to go in there to have our vehicles serviced. Everyone is friendly. Their place is so clean! We drive 1 hour to take our vehicles there. More

My experience with the service department and everyone at Don Ayres is always exceedingly satisfactory.I never dread making the appointment because your service and sales reps are always friendly and knowled Don Ayres is always exceedingly satisfactory.I never dread making the appointment because your service and sales reps are always friendly and knowledgable. They also get me in and out with minimal time loss. They keep me informed on what service will be done on my lease vehicle and what will be needed at the next service appointment, which is really helpful in these economic times. I will be back if in the future I require a replacement vehicle and will always recommend Don Ayres to my friends and business associates if they ever need a reliable car dealer. Thank you all for doing such a wonderful job! More

We have always been greeted with a smile; sometimes even with our door being opened for us. Numerous times our vehicle problem was fixed right in the bay w/o cost. The staff seems quite knowledable about with our door being opened for us. Numerous times our vehicle problem was fixed right in the bay w/o cost. The staff seems quite knowledable about problems shared and possible solutions. It also helps to be asked about a car wash and we often are. In all the many years that we have brought our vehicles to the service center we can count on less than one hand problems with the service. We actually look forward to bringing our car in and have not found another dealer's service center to be that friendly and helpful. Please keep up the good work!!!!!!!!!!!!!!!!!!!!!!! And don't let Doug go-----he's great for you and us!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Some mention was made in the materials as we purchased about a "key chain" service fob. None has been provided tho I inquired of the salesman and the service rep on 7-5-11. Is the fob necessary or desir about a "key chain" service fob. None has been provided tho I inquired of the salesman and the service rep on 7-5-11. Is the fob necessary or desirable? More