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Don Ayres Honda - Service Center

Fort Wayne, IN

4.9
2,160 Reviews

2,160 Reviews of Don Ayres Honda - Service Center

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February 20, 2024

I’ve been coming to this dealership for a long time now and the service has always been 100%. More

by Red98643
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2024 -

Don Ayres Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 20, 2024

I wouldn’t let this place change the oil on my lawn mower. Their ‘experienced’ lube technician stripped the threads on my oil pan drain hole necessitating its replacement. Service advisor claimed it More

by Am5898
Recommend Dealer
No
Employees Worked With
Have no idea
Feb 23, 2024 -

Don Ayres Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

February 18, 2024

Zach was very courteous and helpful in getting my car fixed and working in the recall that was scheduled for a later date. He did a great job. More

by mosborn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Chausse
Feb 19, 2024 -

Don Ayres Honda responded

Thanks for sharing about your experience with Don Ayres Honda. Zach and our team appreciate your business and hope to see you again soon!

February 18, 2024

Thorough explanation - Attentive to our questions - Prompt-Polite with a smile - No hassles-nice experience More

by mfmanore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zoe was excellent
Feb 19, 2024 -

Don Ayres Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeremy, Zoe, and our team met your expectations. Thank you again for choosing Don Ayres Honda, we look forward to having you as one of our valued customers for many more years to come!

February 17, 2024

Doug Settle is exceptional. I would not buy any vehicle except a Honda, as long as Doug is at Don Ayres Honda. I can always trust him to make sure my vehicle is properly servic More

by S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Settle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Don Ayres Honda responded

Thanks for sharing about your experience with Don Ayres Honda. Doug, Jeremy, and our team appreciate your business and hope to see you again soon!

February 17, 2024

Joe did great job of informing us of the service needed and recommendations. The pricing for some of the services performed seemed a little high. More

by gas_hess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Exner
Feb 19, 2024 -

Don Ayres Honda responded

We are very happy to hear Joe provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 16, 2024

Service visit went well. Work was done satisfactorily and the needed parts were available. All my service work has been done at Don Ayers. More

by Dmahuren
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Salmonowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Don Ayres Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a positive experience. We will share your comments with our team, and we look forward to working with you again.

February 16, 2024

Jeremy is always very helpful and the mechanics are very honest. I’m a happy 200k owner More

by gwitchey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Don Ayres Honda responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Don Ayres Honda; we look forward to having you as a valued customer for many years to come.

February 16, 2024

I recently had my 2018 Honda Accord serviced at Don Ayres Honda. I also had them put on a set of new Michelin Primacy MXM4 (Grand Touring All-Season) tires. I purchased this vehicle new from Don Ayres and ha More

by Crayton McCleery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon Steenport
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Don Ayres Honda responded

Thank you, Crayton, for the five-star rating. Thanks for sharing about your experience with Don Ayres Honda. We appreciate your business and hope to see you again soon!

February 16, 2024

Just a pleasure to do business with Don Ayres and their team of Technician.Happy,Happy More

by charlesmelody_daggett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Don Ayres Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Don Ayres Honda.

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