My Uncle, Scott Brenneka, is the 4th person in our family to buy a car from Don Bullock, a 2012 Chevrolet Impala advertised at $9995. He didn't have a credit score so the dealership got him financed at a finance company, CPS, at a very high rate of interest and charged him a $500 fee to do the loan. That isn't unusual for a finance company to do, but what is unusual, as well as highly illegal, is that Don Bullock increased the sale price of the car by $500 to $10495. It is against the law for a dealership to increase the advertised sale price for financing purposes. Everyone knows this but they did it anyway!
Before the sale was final, he told them to hold on processing the paperwork because he may be able to go through the credit union for financing and he wanted to explore that avenue. Well, as it turns out, the credit union did approve him at a much better rate….and with no fees.
He simply wants to bring them a check for the price of the car and he should be able to, but, for some crazy reason, they won't let him do so! One would think they would want to help returning customers and do everything they could to accommodate the loyal family of customers. Instead, they are making it as difficult as they can. They are more concerned with making as much money off him as possibly, that they purposely went against his wishes in an attempt to force him into purchasing a car at a higher interest rate than he was able to qualify for on his own! It despicable and doesn't make any sense to me, especially in this day and age where dealerships are striving for customer satisfaction because retention is of the utmost importance for the survival of a dealership.