Don Davis Ford

Good auto service, but the valet service is not great Valet service was one of the primary differentiators between this dealership and other dealerships when we leased my wife's MKX. Four times we have o Valet service was one of the primary differentiators between this dealership and other dealerships when we leased my wife's MKX. Four times we have ordered valet service. Twice it has worked without a hitch. Once, they didn't show to pick up the car. When we called, we were told they thought we were dropping the car off. If we dropped the car off, it wouldn't be valet service. But the most recent time, we were told (twice) that our car would be returned the same day (we didn't request a loaner, because that makes it much more difficult to schedule valet service!), but without notifying us, they kept our car overnight. When I called the next morning at 9 am, I was first told they were still working on it. Then they transferred me to my service advisor who told me "I was going to call you a little later." When I asked why we didn't get our car back the day before, she said "It takes two hours to set up a valet driver, and I leave at 6:00 and I didn't get notified that your car was ready." So I guess they default to "keep the car overnight and don't tell the owner". My wife wants to take it to Jiffy Lube next time, but their oil change and tire rotation price is pretty good, and while the car is in their shop, they do a good job, and they wash it afterward. And we have at least a 50/50 chance they'll get the valet service right... More

Great job We always get great service and we get taken care of fast. I can always count on someone making sure we are satisfied. They r great. We always get great service and we get taken care of fast. I can always count on someone making sure we are satisfied. They r great. More

Awesome service The service was fast and friendly. Very professional. They took care of all my questions and made the car buying experience enjoyable. This was by fa The service was fast and friendly. Very professional. They took care of all my questions and made the car buying experience enjoyable. This was by far my best dealer experience. More

Wasted Time I informed them my issue was AC related three days in advance and made an appointment. Why couldn't someone have called me? Upon arrival, I was infor I informed them my issue was AC related three days in advance and made an appointment. Why couldn't someone have called me? Upon arrival, I was informed they could not take me in for service, AC issues are 2 weeks out for AC service. Wasted 3 hours of my morning. Dont use Don Davis. I should charge them for MY wages I lost. More

Forgotten & Ignored I chose a dealership. Thinking reputable work. Wow! So wrong!!! They had my car there for more than a month. Wouldn't return calls, text emails, and I chose a dealership. Thinking reputable work. Wow! So wrong!!! They had my car there for more than a month. Wouldn't return calls, text emails, and then claimed they had my number wrong. I found out the service center call center is off site . Even the service manager didn't return my call. Claimed she never got the message. I go down in person to reclaim my car, they had increased their original quote to $ 7,000.00. That's $1,500.00 more for miscellaneous parts. More

My trip to Don Davis Ford was great this time! Fast & easy drop off and pick up! I got everything I asked for in a timely manner! Very satisfied! easy drop off and pick up! I got everything I asked for in a timely manner! Very satisfied! More

Fast and efficient staff. I was impressed with the service I received. I had transmission trouble while driving back home to Fredericksburg after going to the State Fair. The s I was impressed with the service I received. I had transmission trouble while driving back home to Fredericksburg after going to the State Fair. The staff understood my situation and got on it immediately. They were knowledgeable, personable and professional. I couldn’t be more pleased. Completely satisfied. Thanks! More

Great service Quick and easy purchase. The salespeople were not pushy and understood that I wanted to purchase a vehicle and leave with the vehicle same day. Quick and easy purchase. The salespeople were not pushy and understood that I wanted to purchase a vehicle and leave with the vehicle same day. More

Fun Experience Jared and Chad were great to work with. Jared was friendly, genuine, and knowledgeable. If he didn't have an answer, he worked quickly to get it. I Jared and Chad were great to work with. Jared was friendly, genuine, and knowledgeable. If he didn't have an answer, he worked quickly to get it. I went for 2 test drives. Both times he had the car (or cars) I was interested in waiting up front. I moved forward with a purchase on my 2nd visit. Chad assisted in working numbers and any additional questions. Buying a car can be stressful, so it was nice to have people help make the experience more enjoyable. More

Repair Great service and very professional. Made furnished us a vehicle to drive while ours was getting repaired. Very clean service department. Kept me upda Great service and very professional. Made furnished us a vehicle to drive while ours was getting repaired. Very clean service department. Kept me updated on profundo. More