Don Hattan Ford

Bought a Lemon from Ford of Augusta We purchased a used Cadillac from Ford of Augusta that has been nothing but problems. Had to replace front brakes after 5 weeks, transmission modules We purchased a used Cadillac from Ford of Augusta that has been nothing but problems. Had to replace front brakes after 5 weeks, transmission modules at 8 weeks, the car still shakes uncontrollably and drops to 45 mph on the highway just traveling to Wichita. The car is a safety hazard. They have looked at it for days at a time and say nothing is wrong with it. The last time we asked them to look at it, they never did. Have looked at trading it in on a lease and they wanted to increase the payments by almost 4 times the amount. The salesman lied to us about the reliability of the car. Salesman and sales manager are no longer there, but Ford of Augusta will not do the right thing and take care of a repeat customer. Will never buy from them again. We do not recommend anyone risk buying from them. More

Tirelessly worked to find the right vehicle. I went in to Ford of Augusta and was warmly greeted by Nathaniel. He started with ensuring me he was there to serve me by finding the vehicle I wante I went in to Ford of Augusta and was warmly greeted by Nathaniel. He started with ensuring me he was there to serve me by finding the vehicle I wanted/needed (He's not on commission so he makes money on a sale, rather than on trying to upsell.). I looked at what was available on the lot, but the dealer didn't have exactly what I was looking for ( A low mileage truck, in good condition, for around $12,000.). Nathaniel informed me, he could look at the inventory of some other dealers' lots and arrange to have me look at their vehicles at my leisure (I guess they have an agreement with other lots.). Nathaniel looked at the inventories of the dealers and found a few candidates for my consideration. I was running out of time for the day, and informed him I wouldn't be able to go all over the place to look at the other cars. He didn't pressure to keep me there (huge relief!) and actually suggested he could arrange to have a couple/few of the cars I would consider for purchase on his lot for me to look at / test drive. He also mentioned he'd be willing to bring the cars to me to review if that was needed, he was willing to do whatever it was he needed to do to make the sales process as easy and suitable for me. I took him to task on this, and he followed through, several times. I knew just what I wanted and over the course of time, he kept his eyes open for vehicle which fit my demands. He didn't loose hope nor did he display aggravation with me (I'd give up if the tables were turned, he did a lot of leg work on my behalf!). I finally found the vehicle I wanted to purchase and the process went smoothly and was surprisingly enjoyable. If you want someone who is willing to go the extra mile, as well as go to bat for you, Nathaniel is your guy. He truly surprised me in delivering more than I expected as well as being treated as more than just another potential sale. More

Lease of F-150 Lariat may 2014 Nathaniel did an outstanding job making us feel comfortable at the dealership and answered all of our questions. His boss visited with us and was ver Nathaniel did an outstanding job making us feel comfortable at the dealership and answered all of our questions. His boss visited with us and was very helpful. The service manager was part of the process as well covering what we could expect from service. Arranging financing was straightforward and simple. Never felt handled or intimidated. We were treated like valued customers. Overall Avery pleasant experience. More

I bought a Jeep wrangler unlimited for them. I had a list of things for them to fix on it as part of the deal. When I got the jeep back only one thing was fixed, and there so called creative accounting has c of things for them to fix on it as part of the deal. When I got the jeep back only one thing was fixed, and there so called creative accounting has cost me a fortune. I would call the dealership more of a group of conartist. More