My car sat for over 3 months waiting for recalled airbag replacements to arrive. (Toyota paid, thus the good rating for cost). When I finally got my car, the brakes were making noise. My husband called the service department immediately, and he was told the noise was normal, and if it did not go away, call back. The noise went away. We took the car to a tire and break specialty shop, and the manager asked, "Has this car been sitting? It shows 'sitting wear,' and the pads have burned into the rotors. Vehicles should be moved often when not being driven." We told him that the car had, indeed, been sitting, and my husband went to Don Joseph Toyota, the same day, explained, and showed the written statement from the specialty shop describing the damage. Mr. John Blazsik, Asst. Service Manager, said, "Call Toyota," and gave us the number. I called Toyota, and they said it was the dealers' responsibility. Toyota transferred me to Rachel, who had not read the Toyota case (4 days later). I requested that she read the case, and return the call; she assured me she would. Cassandra returned the call, still not having read the case. I asked her to read the case, and return the call. She did, and then tried to transfer me to someone else in service, and I declined. Cassandra claimed they do not keep records of what happens while vehicles sit; they only have records of what repair was done.