Don Miller Subaru West

My wife and I first bought a new 2013 Outback from Andrew in March, knowing that we needed a car that A) would hold a car seat better than my truck or her tiny Civic and B) had better traction/all-wheel driv in March, knowing that we needed a car that A) would hold a car seat better than my truck or her tiny Civic and B) had better traction/all-wheel drive for future Wisconsin winters. The test drives and sales process were incredibly smooth and all of our questions got answered quickly and honestly, and we got a fair price for trading in the Civic. We left with our new Outback happy as could be. Then, in June, my wife and mother-in-law got T-boned by a guy who ran a red light - our new car (less than 2k miles) was totaled. Both side airbags went off, keeping my wife, unborn daughter, and mother-in-law from any permanent injury. The insurance company got us a rental for a week, but we knew that we definitely wanted another Outback as soon as could be. I called Andy up and gave him the story, and he immediately got to work looking for a replacement vehicle. He called me back later the same day, having found an Outback identical to the one we had lost, with one exception (that he said he would give us at cost). John from the finance team was quick about getting the paperwork drawn up, and 10 days after the accident we were driving home in our new car. Our story must have circulated the dealership, because every time I called or stopped by someone asked "Oh you're the guy from the accident? Is everyone OK?" and sent their best wishes to my family. I can't recommend working with this group of folks highly enough. More

I was looking for a certified used Subaru Outback with less than 50,000 miles. I saw a 2010 listed on Don Miller's web site and went to look at it on Sunday. On Monday, I sent in an on-line inquiry. Th less than 50,000 miles. I saw a 2010 listed on Don Miller's web site and went to look at it on Sunday. On Monday, I sent in an on-line inquiry. The response was quick and the person I spoke with gave me a good discount. I set up an appointment for a test drive. Terry Wenger took me out on a test drive and answered all my questions. I liked the car and closed the deal. I received good financing and picked the car up on Saturday. Terry went through the car with me again and answered some additional questions I had. All in all, it was a great car buying experience. More

Honesty. Dennis and I agreed on how things would transpire, and that is how it went down. He was honest and friendly. Professional Purchasing Manager. transpire, and that is how it went down. He was honest and friendly. Professional Purchasing Manager. More

Our choosing to drive the two hours to visit this dealer started with the fast response by Eric over the computer. Early in this Eric had already improved on the price and answered all the questions effici started with the fast response by Eric over the computer. Early in this Eric had already improved on the price and answered all the questions efficiently. With the first phone call Andrew the floor salesman took over and was equally helpful. We scheduled a visit and were met at the door and felt very welcome. We were treated fairly with our trade and more than fair with the price on a 2010 ForesterX with the premium package. There was absolutely zero pressure and my wife and I were given our space to discuss it privately. in our twenty six years of marriage we have bought about twelve vehicles. This was by far the smoothest, easiest buy we have made. I have already encouraged my brother to straight to Don Miller as he is in the market to buy now as well. We will certainly not hesitate to go back. We also both absolutely love the Forester. This is our first Subaru. Been buying Honda`s. Thanks again to the team at Don Miller More

Eric responded to my interent request promptly. He had then directed me to Terry. Terry was a stellar salesman. He is very informative, friendly, and does not pressure you. I told him what my budget was, then directed me to Terry. Terry was a stellar salesman. He is very informative, friendly, and does not pressure you. I told him what my budget was, and he worked within it. He didn't try to sell me anything I couldn't afford which is what I have encountered in prior car buying experiences. I also dealt with Chris in the office. He is also a friendly guy. The paperwork aspect went quickly. They do not keep you waiting long at all (which was refreshing). As a female, going in to look at a vehicle it can be intimidating. Not so at Don Miller with this great group. I will definately be continuing my business with them whether it's service or down the road (hopefully way down the road) a new vehicle. More

Lease for our Subaru Forester was expiring soon, so we Lease for our Subaru Forester was expiring soon, so we came in to check out possible new Subaru leases. Eric could not have been nicer to us, was v Lease for our Subaru Forester was expiring soon, so we came in to check out possible new Subaru leases. Eric could not have been nicer to us, was very helpful in working out a new lease that fit our needs and our budget. Great experience overall! More

Earl is well-informed, answered our questions or researched ones he didn't have an immediate answer to. His orientation to the new vehicle was well done and useful though we didn't realize it would researched ones he didn't have an immediate answer to. His orientation to the new vehicle was well done and useful though we didn't realize it would take nearly 90 minutes when we went to pick up the car! We felt we could rely on the accuracy and fairness of his statements. More

My wife is in need of a new car, hers had trouble starting. She took it into subaru hoping to trade it in to find out that it wouldn't start (a problem that had been starting to happen). Eric was the starting. She took it into subaru hoping to trade it in to find out that it wouldn't start (a problem that had been starting to happen). Eric was the salesman that helped us from start to finish. He spent a lot of time and then even the General Manager came out to try to help her out. After no success they pushed her car to the Chrysler service dept to see what they could do. They found the problem and and were able to get it fixed. During that whole process they were still able to start and work on getting us into our new car. Eric and the rest of the crew handled everything for us as to make the whole process as easy on us as possible. Eric and the crew went way beyond anything we would have expected. They truly treat you like family and they deserve more then the 5 start rating we could give them. We HIGHLY recommend Eric and Don Miller Subaru. More

I appreciated Matt's soft, low-key presentation of the vehicles I was interested in. He was thorough and followed up on questions I had. The management team was also friendly and offered what I considered vehicles I was interested in. He was thorough and followed up on questions I had. The management team was also friendly and offered what I considered to be a good price for the vehicle I wanted. I haven't had service done yet, but I expect quality, friendliness, and most importantly, integrity! More