Don Miller Subaru West

Way beyond our expectations We chose a 2015 Subaru Outback in Twilight Blue, which turned out to be difficult to find with the trim package we wanted. Todd Kent and the Don Mill We chose a 2015 Subaru Outback in Twilight Blue, which turned out to be difficult to find with the trim package we wanted. Todd Kent and the Don Miller staff found the car 800 miles away and had it flat-bedded to Wisconsin for us. We have purchased a lot of new cars over the years, but I don't think ANY dealership has worked this hard for us. More

Service My husband's 2005 Subaru Forester lost air conditioning in July of 2012. We had difficulty with the dealership charging us and not fixing the problem. My husband's 2005 Subaru Forester lost air conditioning in July of 2012. We had difficulty with the dealership charging us and not fixing the problem. After my first review on this site they contacted us and have resolved the problem by installing a new compressor and subtracted some of what we had originally paid for not fixing it in the past. We are happy with the work so far. I am still rating them average as the customer service only changed when they saw my post. They have called us and followed up this time where they did not do so the first two times the car was in. I will leave the quality of work below average as we feel their mechanics should have figured out the problem the first or second time the car was in. More

Great experience with Dennis I had a great experience working with Dennis Riddle. I knew I wanted a Subaru for the quality of the AWD, but wasn't sure between Impreza, Crosstrek, I had a great experience working with Dennis Riddle. I knew I wanted a Subaru for the quality of the AWD, but wasn't sure between Impreza, Crosstrek, and Forester what would give the best balance of comfort, performance, efficiency, and cargo space. Dennis very patiently helped me test out an Impreza, a Forester, and both the gas and hybrid Crosstrek models while talking through the differences and his past personal experiences with the ones that he'd owned. The experience was extremely pleasant - Dennis was clearly interested in getting me into the car that best fit my needs and was never pushy or salesy, even though it was a busy Saturday. My experience with Dennis was definitely a refreshing change from the usual high-pressure sales barrage of car shopping. More

Highly Recommended Todd Kent was fantastic to work with. We wished to purchase a vehicle by the end of the month in order to take advantage of a low finance opportunity Todd Kent was fantastic to work with. We wished to purchase a vehicle by the end of the month in order to take advantage of a low finance opportunity. We had very little time, and Todd found a vehicle that met our specifications. He came in on his day off to make sure the loan application process was going smoothly. Because we live a ways away, he worked with us via e-mail so we didn't need to make any unnecessary trips to Madison. Before we made our final decision about the car, he did not pressure us at all. He was very pleasant to deal with and explained everything we needed to know about the car in a very thorough manner. We are very pleased and highly recommend him! More

Don Miller -West gave me my Outback 2014 at a price I wanted and also financed it to the lowest possible rate. That is what I call customer service. I had some issues with my first dealership and decided wanted and also financed it to the lowest possible rate. That is what I call customer service. I had some issues with my first dealership and decided to go with Don Miller - west. John Duell the manager was the person I contacted, I should say he is a professional in what he does. He listened to my issues and ensured I had the best service. Rob Dippel was my sales manager, he along with the finance manager made sure my first car purchase was smooth. I would definitely recommend the dealership for your purchase - Surya More

My previous car's timing belt failed. I am married with 3 active kids and we have a very busy life. We needed another car ASAP. I knew I wanted a Subaru, and I had a lot of questions. My salesman Ry with 3 active kids and we have a very busy life. We needed another car ASAP. I knew I wanted a Subaru, and I had a lot of questions. My salesman Ryan knew the situation and easily could have put the screws to me. I experienced the opposite. No pressure at all. Ryan was very knowledgeable about the cars he is selling and was able to answer all of my questions. John handled the financing, and while I was offered all of the usual extras--when I declined one there was no pressure at all. I had a very good experience at this dealership and with these two gentlemen specifically. I hope all of my future interactions with this dealer are as pain free as this one. More

We considered other dealerships. Don Miller was responsive to our inquiries and very competitive on pricing. The actual purchase of the car was fast with no pressure to add on other expenses after responsive to our inquiries and very competitive on pricing. The actual purchase of the car was fast with no pressure to add on other expenses after the agreed upon price. I drove further to Don Miller than other Subaru dealerships and I would do it again. More

My wife and I first bought a new 2013 Outback from Andrew in March, knowing that we needed a car that A) would hold a car seat better than my truck or her tiny Civic and B) had better traction/all-wheel driv in March, knowing that we needed a car that A) would hold a car seat better than my truck or her tiny Civic and B) had better traction/all-wheel drive for future Wisconsin winters. The test drives and sales process were incredibly smooth and all of our questions got answered quickly and honestly, and we got a fair price for trading in the Civic. We left with our new Outback happy as could be. Then, in June, my wife and mother-in-law got T-boned by a guy who ran a red light - our new car (less than 2k miles) was totaled. Both side airbags went off, keeping my wife, unborn daughter, and mother-in-law from any permanent injury. The insurance company got us a rental for a week, but we knew that we definitely wanted another Outback as soon as could be. I called Andy up and gave him the story, and he immediately got to work looking for a replacement vehicle. He called me back later the same day, having found an Outback identical to the one we had lost, with one exception (that he said he would give us at cost). John from the finance team was quick about getting the paperwork drawn up, and 10 days after the accident we were driving home in our new car. Our story must have circulated the dealership, because every time I called or stopped by someone asked "Oh you're the guy from the accident? Is everyone OK?" and sent their best wishes to my family. I can't recommend working with this group of folks highly enough. More

I was looking for a certified used Subaru Outback with less than 50,000 miles. I saw a 2010 listed on Don Miller's web site and went to look at it on Sunday. On Monday, I sent in an on-line inquiry. Th less than 50,000 miles. I saw a 2010 listed on Don Miller's web site and went to look at it on Sunday. On Monday, I sent in an on-line inquiry. The response was quick and the person I spoke with gave me a good discount. I set up an appointment for a test drive. Terry Wenger took me out on a test drive and answered all my questions. I liked the car and closed the deal. I received good financing and picked the car up on Saturday. Terry went through the car with me again and answered some additional questions I had. All in all, it was a great car buying experience. More

Honesty. Dennis and I agreed on how things would transpire, and that is how it went down. He was honest and friendly. Professional Purchasing Manager. transpire, and that is how it went down. He was honest and friendly. Professional Purchasing Manager. More