Don White's Timonium Chrysler Dodge Jeep Ram

James Johnson was very communicative and answered all of my questions. Reviewed my issues with me to ensure he got everything and explained what was done. my questions. Reviewed my issues with me to ensure he got everything and explained what was done. More

Service Authentic Mopar parts. Great Technicians clean waiting area Knowledgeable service writers car wash friendly staff customer service care Great Technicians clean waiting area Knowledgeable service writers car wash friendly staff customer service care More

Greeted by James immediately upon walking in. Checked-out expeditiously by Jessica when service was finished. Very pleasant and much appreciated experience after I worked the night shift. Checked-out expeditiously by Jessica when service was finished. Very pleasant and much appreciated experience after I worked the night shift. More

The service department is excellent. I never have any problems and they explain everything clearly I never have any problems and they explain everything clearly More

James is always the best. Very knowledgeable. Shows concern for my time and communicates well. Stan is also very helpful even though I’m sure he has a lot more on his plate th Very knowledgeable. Shows concern for my time and communicates well. Stan is also very helpful even though I’m sure he has a lot more on his plate than just my service. More

Sales and Billing were so friendly and welcoming. Myles was very supportive, and helped me make the final decision when I was unsure. - Buying this car was not planned, and the idea of replacing it w Myles was very supportive, and helped me make the final decision when I was unsure. - Buying this car was not planned, and the idea of replacing it was very stressful for me on a number of reasons. Don White's helped me from the very first step of the process. Myles was kind and laid back, he never pressured me at all. Told me that I could checkout the inventory online, and get back to him when I was ready to test drive. Earl reached out to me within minutes of me applying to be pre-approved on the website. William (Bill) was there for me on the loan, and explained everything for me. - I don't believe I would have been as supported and treated so kindly if I went anywhere else. I'll be back when I need my next car, and look forward to being a loyal customer. Myles really treats you with respect and that is very important to me. More

Nice waiting area with tv, snacks, and Wi-Fi. Clear and direct explanations of work needed. Fair pricing. Clear and direct explanations of work needed. Fair pricing. More

Blake, and Ken did all possible to be sure that we were served, and satisfied with excellent customer service as we are preferred customers. served, and satisfied with excellent customer service as we are preferred customers. More

I am very disappointed with their service. They are very slow in returning your fixed car. It takes way too much time (days) to get your car back. I still have to go back and get things fixed They are very slow in returning your fixed car. It takes way too much time (days) to get your car back. I still have to go back and get things fixed later because they couldn't get parts. I wonder if their sales team understands that their service team is failing them. What a shame. More

I am actually sad to write this review. I have been a customer of Don Whites for over 10 years. I am on my 4th car from them. I have had family members buy cars from them based on my opinio I have been a customer of Don Whites for over 10 years. I am on my 4th car from them. I have had family members buy cars from them based on my opinion. I never had a problem until this year. The way they have handled an interior issue with my Jeep is horrific. It’s been nearly a year and it still isn’t resolved. Jessica outright lied and has provided no help In resolving my issues. She has an awful attitude and terrible customer service. I have left multiple messages for Stan, the service manager. I have yet to receive a return call. Never received a call back from Jeep Chrysler. I just found out they closed my claim the same day I opened it. They closed it without notifying me. Be very careful with this company as when something is wrong, they simply hang you out to dry. Now I know I will get the standard response to this review and will be asked to reach out to them. My response to that is, check your messages. I have already tried reaching out. Don White and Jeep Chrysler have failed is every way. More