Back

Donalson Chevrolet Buick GMC - Service Center

Silsbee, TX

4.8
729 Reviews

729 Reviews of Donalson Chevrolet Buick GMC - Service Center

Sort by
March 02, 2022

I thought I had a leak in my brake system. after inspection, no leak was found. I expected a bill at least for the inspection of the brake system. I didn't receive one! :-) I'm very pleased wi More

by FARMBOYFROMIOWA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2022

As always, the service was fast, friendly and efficient. I was greeted promptly and my truck was taken back for service immediately. More

by SHANE.VOISIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Donalson Chevrolet Buick GMC responded

Thanks for sharing your feedback! We're glad to hear you were well cared for. Please stop in any time, and we look forward to working with you in the future! -the Donalson family

February 28, 2022

I was very pleased with the service I received at Dobalson. Staff is courteous and efficient. More

by cezeller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Donalson Chevrolet Buick GMC responded

Thank you for your feedback! We are happy to hear you were well taken care of, and we look forward to seeing you next time! -the Donalson family

February 23, 2022

Went in for oil change and tire rotation. Very prompt and completed job on time. More

by jforetjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Meagan and others in the service dept. I did not know names to attach
Mar 02, 2022 -

Donalson Chevrolet Buick GMC responded

Thanks for sharing your feedback! We're happy to hear that our service team took good care of you and your vehicle. Thank you for your business, and we look forward to seeing you next time! -the Donalson team

February 23, 2022

Had to go back and get the air bag put in correctly. They did it correctly this time More

by TULL_DAFFY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jewel Payne
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2022

Jewel is great to work with scheduling appointments for me and getting service work performed in a timely manner. She is very friendly, knowledgeable and helpful. Things are ready when promised and done More

by Tommy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2022

Great service department, always friendly and helpful every visit. Good to see familiar faces when I bring my truck in. More

by rdougharty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Donalson Chevrolet Buick GMC responded

Thank you for sharing your experience! We're glad to hear such kind things about Janna - we're pretty fond of her too! Come back and see us next time! -the Donalson family

February 23, 2022

Scheduled to have service performed on my 2020 Chevrolet Silverado. The service department lady promptly met me at my vehicle as soon as I pulled up and within a couple of minutes my truck was being worked More

by donita_templeton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Mitchell
Feb 23, 2022 -

donita_templeton responded

A big Thank you! To the Service Department. I would recommend to anyone.

February 19, 2022

On time and very fast service! Every one was very nice. The waiting room was comfortable. More

by kmta0124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2022

As always, Janna, Jewell and Bob, Service Manager, were top notch on our CadillacXT6. Always very friendly and go out of their way to see that my every need is taken care of. More

by jug
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meagan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ozan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Judalet
Feb 19, 2022 -

jug responded

Best Service Dept. I have ever dealt with. Always a pleasure doing business with them.