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Donalson Chevrolet Buick GMC - Service Center

Silsbee, TX

4.8
742 Reviews

742 Reviews of Donalson Chevrolet Buick GMC - Service Center

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February 23, 2022

Scheduled to have service performed on my 2020 Chevrolet Silverado. The service department lady promptly met me at my vehicle as soon as I pulled up and within a couple of minutes my truck was being worked More

by donita_templeton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Mitchell
Feb 23, 2022 -

donita_templeton responded

A big Thank you! To the Service Department. I would recommend to anyone.

February 19, 2022

On time and very fast service! Every one was very nice. The waiting room was comfortable. More

by kmta0124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2022

As always, Janna, Jewell and Bob, Service Manager, were top notch on our CadillacXT6. Always very friendly and go out of their way to see that my every need is taken care of. More

by jug
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meagan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ozan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Judalet
Feb 19, 2022 -

jug responded

Best Service Dept. I have ever dealt with. Always a pleasure doing business with them.

February 17, 2022

My service there was magnificent, they prompt on your appointment time they are accurate on your diagnosis and Ms Kanna Weatherspoon is awesome thanks a lot More

by COOPERWAYNESMILE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ms Janna Weatherspoon
Feb 18, 2022 -

Donalson Chevrolet Buick GMC responded

Thanks so much for sharing your feedback! We're glad to hear such kind words about our service team, and look forward to seeing you next time! -the Donalson Auto family

Feb 18, 2022 -

COOPERWAYNESMILE responded

Thanks for an outstanding service

Feb 18, 2022 -

COOPERWAYNESMILE responded

Thanks for an understanding service my email address is cooperwaynesmile@hotmail.com

February 16, 2022

Service department is the best in Southeast Texas. Eric, Janna, and Jewel always go out of their way to help you. More

by Charlie O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meagan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz Harrison, Wayne Judalet, Daniel Russo, Paul Palumbo, Jason Ortgies
Feb 18, 2022 -

Donalson Chevrolet Buick GMC responded

Charlie, thanks so much for sharing your thoughts! We're glad to hear you feel so strongly about our service department - we do too! We look forward to working with you next time. -the Donalson Auto family

February 14, 2022

Schelduled appointment, took in and was out in short time. Everyone very polite and friendly More

by VWSONNIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2022 -

Donalson Chevrolet Buick GMC responded

Thanks for sharing your feedback on your visit! We're glad to hear you had a great experience, and we look forward to seeing you next time! -the Donalson Auto family

February 12, 2022

They was very professional at the service that was rendered. I would go to them again. They up the good work. More

by FREAKYFRO00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2022

Found the problem on the computer but refused to fix it tell it went completely out. Now it’s miss firing as we drive it. More

by HAWKINS.2401
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2022

Everyone was very helpful. Service Manager and technician that worked on car were very nice and professional. Will return for next service. Thanks!!! More

by D.COURTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meagan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2022 -

Donalson Chevrolet Buick GMC responded

We're glad to hear you had a positive experience, and thanks so much for sharing your thoughts! We look forward to seeing you next time. -the Donalson Auto family

February 09, 2022

Prompt and courteous service for the maintenance check on my vehicle. Thank you very much. More

by SORAYIASINGH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.