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Doral Acura
Doral, FL
2,519 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,519 Reviews of Doral Acura
October 11, 2017
Disappointed with service I took my ACURA RDX in for oil change and tire rotation. They told me it would take 90 mins. After sitting in the waiting room for over 2 hours, I fin I took my ACURA RDX in for oil change and tire rotation. They told me it would take 90 mins. After sitting in the waiting room for over 2 hours, I finally got up and asked if my car was done. Turned out that my car was finished a while ago and no one told me it was ready! In fact, it was washed and the water was already dried on the windshield when I finally picked it up!! Maybe there is a better way to let the customers know that the car is ready and not have the customer wait for no reason. I know it can be busy in the garage however the customer should come FIRST and should be treated as such. I fell the the cracks and if I didn't ask about if my car was ready, I would still be there waiting! No one told me my car was ready, it was parked away in the garage and It was forgotten about! I travel an extra distance to get my service done at Esserman. As a loyal customer since I bought the car, I would expect better. Maybe next time I will have my car serviced closer, like at Firestone, where when the car is ready they let you know right away! Very disappointed with the service at Esserman Acura this time and will probably not come back. More
by prb3@bellsouth.net
Employees Worked With
Service
September 29, 2017
Service too Expensive The service advisor was excellent, she follow up and took care of my requests in a very professional way. But the shock came with the amount for the r The service advisor was excellent, she follow up and took care of my requests in a very professional way. But the shock came with the amount for the repairs. The diagnostic was a frozen caliper which took me by surprise because only 6 months ago the front brakes were fully serviced with new parts including the calipers. When I did the repairs the cost of the parts were about $370.00 and the labor about $300.00, total $670.00 for the 2 front brakes. You guys quote me $999.00 which is too expensive. I could not justify paying almost $300.00 more than the customary price so I decide to take the losses of my $140.00 diagnostic fee. It was a shame than no negotiation are allow since the car was already in the dealer for repairs. More
by Medi304886
Employees Worked With
NA
May 30, 2017
ESSERMAN MADE IT RIGHT I recently went to Acura for an oil change and unknown to me, left the dealership with oil leaking from my vehicle. I took my car to my mechanic and w I recently went to Acura for an oil change and unknown to me, left the dealership with oil leaking from my vehicle. I took my car to my mechanic and was advised that the oil drain plug was not installed correctly and my vehicle was almost out of oil. I was really upset and contacted Esserman. I spoke with Ruth, a general manager at Esserman, and was told to bring my vehicle in. Ruth provided me with a loaner vehicle, introduced me to the head foreman, and had my vehicle checked. Esserman checke3dmy vehicle, made sure it was in proper working order, and repaid me for the money I spent at my mechanic. While the whole ordeal was inconvenient, Esserman went out of their way to remedy the problem and provide me with great service. I was truly impressed with the team at Esserman. Thank you for your professionalism. More
by s34
Employees Worked With
Ruth, Sally, Dean (head foreman)
May 16, 2017
Shane on you Esserman! I have been servicing my car at Esserman for the past 4 years without issue. That is until Sally was the service advisor assigned. The service adviso I have been servicing my car at Esserman for the past 4 years without issue. That is until Sally was the service advisor assigned. The service advisor should be courteous, professional, and knowledgeable as they are the face of the dealership and your primary customer contact. On this front, Sally failed. She did not follow up on an issue with my car as promised and did not contact me until I posted a complaint. She was busy every time I called and failed to return calls. If not for Robert, who greeted and assisted me, I might still be waiting for my car. Sally should take a lesson from Robert, who in this customers opinion, is professional and more qualified to handle customer service. If you’re unhappy with a bad review, one would think you might go out of your way to change that instead of making the situation worse. Sally my advice is to not ignore your customers, it reflects poorly on you and worse on the dealership. Lastly, instead of the usually follow up call, I got an email from Esserman and they did not send the usual review link. Clearly they know there was a problem and clearly they prefer not to correct it. Shame on you! More
by B in Coral Gables
Employees Worked With
Sally, Robert
May 11, 2017
Great - We were very please with Sally Almeida. She was extremely courteous efficient and helpful. I will definitely recommend my friends with Acuras to ask We were very please with Sally Almeida. She was extremely courteous efficient and helpful. I will definitely recommend my friends with Acuras to ask for her. Thank you Sally. I took the time to ask my friend Vidal for her complete name, you are very fortunate to have in your staff an employee like her. Felix & Rosa Rodriguez More
by 2506felix
Employees Worked With
Sally Almeida
May 11, 2017
Oil change and tire rotation , out in 45 minutes great in and out quickly very professional and excellent customer service , honest, not pushing for other services. Also love the waiting area. My next car in and out quickly very professional and excellent customer service , honest, not pushing for other services. Also love the waiting area. My next car will also be from Esserman More
by 122900
Employees Worked With
Felix Rodriguez
May 02, 2017
Professional and efficient I was greeted with a friendly courteous attitude the car was taken back to the service department and brought back from service in a very fast and cle I was greeted with a friendly courteous attitude the car was taken back to the service department and brought back from service in a very fast and cleaner than it had been drop off i was impress with the turn around quickness displayed by the staff at Essereman International Acura More
by Flaco169
Employees Worked With
Roberto Correa
May 01, 2017
Excellent Customer Service! Three months ago, I received an email response from Esserman Intl Acura. They reached out in response to a TLX search set up in Car Gurus. I was surpr Three months ago, I received an email response from Esserman Intl Acura. They reached out in response to a TLX search set up in Car Gurus. I was surprised by how quickly they responded after a TLX was added to Car Gurus. When I arrived at the dealership's used car division, from the start the staff was friendly and professional. Daniel De Mena was awesome! He was easy going with no pressure. The whole experience was pleasant with a friendly atmosphere. I highly recommend this dealership and would buy again from Esserman Intl Acura. More
by RavenPR
Employees Worked With
Daniel De Mena
April 25, 2017
Professional as always Sallie and "crew' were straightforward, honest, and as, always, professional. They have been worth driving the distance for the last 15 years from my Sallie and "crew' were straightforward, honest, and as, always, professional. They have been worth driving the distance for the last 15 years from my residence in South Broward to their location in Doral. Yes, my 2003 Acura CL was bought from them in the fall of 2002 and at over 150,000 miles, it's still going strong!!! More
by joecarvelli
Employees Worked With
Sallie, Dean, Jiro
April 22, 2017
I had a positive experience with Rudy in service department The end result is that my Acura was repaired! Thank you! I even got a ride to the mall, and got to do a little shopping! The end result is that my Acura was repaired! Thank you! I even got a ride to the mall, and got to do a little shopping! More
by Janice Schneider
Employees Worked With
Rudy
