Doral Acura

Great GM…customer service Marcia is pleasant, professional & empathetic…service writer Sailii(?) graciously handled the current scenario tactfully & apologized for the previous problems…the servi professional & empathetic…service writer Sailii(?) graciously handled the current scenario tactfully & apologized for the previous problems…the service writer assigned originally never reared his head. The negatives: assigned service writer never materialized. Car sat in service bay after problem diagnosed for a while without explanation. Problem diagnosed (bad throttle body part) but part is backordered. That said I had previously had complained about “idling” issue but never diagnosed or resolved. Have not heard back from dealership to see if located part. More

Service was very timely. Everyone was very nice and helpful. I was out in no time. Everyone was very nice and helpful. I was out in no time. More

Hi, i did not make an appoinment for my services and was super fast anyway. super fast anyway. More

Very service oriented. Conscious of the customer needs. My rep conducted himself in a very polite and professional manner. Conscious of the customer needs. My rep conducted himself in a very polite and professional manner. More

The sales rep was disorganized and I had to wait for them and wander around the lot to locate the car I came to test drive. The sales rep also hardly knew anything about the vehicle I was interested in an and wander around the lot to locate the car I came to test drive. The sales rep also hardly knew anything about the vehicle I was interested in and tried to charge a $3K mark up for inventory adjustment after we discussed pricing online and after my test drive. He also said the vehicle had no rust on it which was evidently not the case as the there was visible rust on the car and the Carfax had shown that the car spent the first half of its life in New Jersey. Absolutely would not recommend. More

I’m very satisfied with service you provide. Thank you! I would recommend your maintenance service to anyone. Thank you! I would recommend your maintenance service to anyone. More

I have been a client of yours for many years. I have always received an excellent service and an excellent treatment. My salesman has always showed great professionalism and great sincerity. He h I have always received an excellent service and an excellent treatment. My salesman has always showed great professionalism and great sincerity. He has also kept a very good relationship of familiarity. One more time I am very satisfied with the new deal. More

Excellent experience with Daniel Michellene. Very Professional.The procedure was faster, clear .This was the second time on Esserman International Acura and we are very happy !!! Very Professional.The procedure was faster, clear .This was the second time on Esserman International Acura and we are very happy !!! More

Very attentive and professional. Help me get my problem resolved. I was very appreciative with my attention. Help me get my problem resolved. I was very appreciative with my attention. More

Esserman international has a great sales staff and great customer service. I highly recommend them! customer service. I highly recommend them! More