Doral Hyundai - Service Center

Bad service deparment Very bad service department you go in nobody talks to you i had to wait 15 min just for the service advisor lady to stop talking on her cellphone rega Very bad service department you go in nobody talks to you i had to wait 15 min just for the service advisor lady to stop talking on her cellphone regarding personal business so i cant state my case same goes for the cashiers they wont even look at you we you are talking the whole department was very rude the only good thing was Jaime Murillo he is the only reason why i'm not giving them one star, once he had my case it was good if you HAVE to go to this dealer talk to him he is the only that cares about what he is doing. After i received my keys the service department didn't know where was car was! so i have to look for my car by myself in a sea of cars but the WORSE part was when i looked at the odometer it had 100 MORE miles! and my car was in for a paint repair doubt they put those miles for testing. More

good customer service and great service Excellent service. Friendly staff. All questions asked were answered and in detail.Nicole R customer service personal very patient and helpful to me Excellent service. Friendly staff. All questions asked were answered and in detail.Nicole R customer service personal very patient and helpful to me anytime i visited the service center. More

They want to steal you They gave me a budget I said yes then 15 minutes call to cancel they said yes and that they were going to call me back they did not call again and I c They gave me a budget I said yes then 15 minutes call to cancel they said yes and that they were going to call me back they did not call again and I call back they told me that my car was ready that they were going to send me to Someone to look for me and they did not do it, after 30 minutes I called again and they told me that the car was ready but the person who was going to look for me could not get me, so I took a lyft when the car arrived it was not ready and they wanted me Charge to put it together because it was already unarmed, but I already had to cancel everything and the message had not arrived, I spoke with the manager and he told me that it was not his fault that he was not going to do anything he washed his hands told me Pay the armed or take me in Crane, is the worst customer service I've gotten in the United States. More

Destroyed my vehicle and refuses to take responsibility. Worst dealership I've ever had the displeasure of dealing with. If you are considering purchasing a Hyundai, or you already own one, stay clear of the Worst dealership I've ever had the displeasure of dealing with. If you are considering purchasing a Hyundai, or you already own one, stay clear of these dealership. Sent my car in for a bad ECU, and notified me my battery was bad, so they replaced it with "an old one we had lying around". Well, apparently they installed the battery on backwards because now I have a fried alternator, brake switch, condenser fan, fuse box, power windows etc. No AC, and No power windows...in Miami Florida. Of course they take no responsibility. I've already paid them $2400 and they want another $2400 to repair the damage THEY caused. I've contacted the Better Business Bureau, Hyundai Corporate, Federal Trade Commission and my local consumer protection agencies. Looks like I will see them in court. Again, do not do business with this terrible company. You have been warned. More

lousy customer service My name is ROBERT DIRNFELD 305-812-0007 It’s not about buying the vehicle, it’s about maintenance, repairs, parts and service in general that’s whe My name is ROBERT DIRNFELD 305-812-0007 It’s not about buying the vehicle, it’s about maintenance, repairs, parts and service in general that’s where HYUNDAI DEALERS and CORPORATE falter, don’t buy/lease a problem vehicle. Remember in life you get what you pay, HYUNDAI cheap product, quality, customer service, don’t expect more from this Korean company. Starting from the dealership all the way to corporate, cheap, arrogant and incompetent service. Again you won’t get more than what you pay. All unsatisfied Hyundai customers should get together and initiate a class action lawsuit against HYUNDAI MOTORS USA and the dealers that have abused them. My email is ROBERT.DIRNFELD@GMAIL.COM. I went to pick up my 2015 Hyundai Sonata from service, after being there for a week, it came out worse, it was left again, after emailing Pedro Casal the GM that evening, his response was that he would take care of it, false (have the email). Sounded great, I get a call around 11:35 AM the next morning, Carlos the service writer, informed me to pick up the car and that he REFUSES to repair it, lack of customer service, the reason, I am going to give him a bad CSI, he does not consider it right, and again you receive what you give. Service is bad, DORAL HYUNDAI/HYUNDAI MOTOR USA never have the parts, always on back order, now on a 2015 Hyundai Sonata, while in service, service writer called to inform me that parts are on back order, he even told me parts could come within a month or two, suddenly parts came in the next day, did they use used parts if none were available nationwide. Service is extremely bad, the service manager never available, never returns call, GM Pedro Casal as per the email he sent me that he would take care of the vehicle, again lies, Dean the sales manager informed me that it was not his problem and turned his face away, incompetent, arrogant, they get their pay check from the consumer. There are better places to get mentally violated than a Hyundai Dealer, especially Doral Hyundai and Hyundai Motor USA. I will never ever buy/lease a HYUNDAI again. The corporate office has the nastiest attitude, they refuse to assist, starting with Craig, Evelyn, Levi and Sunny. Mr. Pedro Casal GM of Doral Hyundai informed me that Robert Stapler from Hyundai Motor USA, told him that the only way he would meet with me is via mediation, he stated that Mr. Stapler emailed me, total lie, what's he scared of? The bad way they abuse the consumer. If Robert Stapler from HYUNDAI MOTORS USA was a man of HONOR, knowing how they abuse their consumers, he should try to fix the problems, he only aggravated them more. On September 3 and September 6, 2016, Ricky Gardner from Hyundai Motor USA, called me to try to assist me, even offered to fly down an engineer, he sounded like he was really trying to assist me, told me that he would call me on the 6th, he did, was just as arrogant and his refusal to assist me with my vehicle, basically told me to F**K OFF. Seems that all Hyundai employees forget that their income comes from us the consumers, not Hyundai. DORAL HYUNDAI/ HYUNDAI MOTORS USA/ ROBERT STAPLER/RICKY GARDNER/DAVID SUCHOWSKI CEO of HYUNDAI USA are the frustration, arrogance, and incompetence shown by Hyundai USA. What a shame. More

Service department has scammers working there I just left extremely disappointed after taking my car in to fix something that was still under warranty. My friend is a mechanic and told me to take I just left extremely disappointed after taking my car in to fix something that was still under warranty. My friend is a mechanic and told me to take the car to get it fixed because the part was still under warranty, so when I took it, they blamed the noise my car was making on the tires even before looking at my car! Once my car was ready, Juan at the service desk, said "it was the tires, I told you". Then to top it off he proceeded to tell me that my front breaks also needed to be changed. When I told him that I had just had them replaced he had to call the mechanic who then apologized and said that he meant to write that the breaks were fine! More

Extremely poor customer service No one in this dealer has any idea of what customer service really stands for. Having an issue with my car purchased there and the only service I get No one in this dealer has any idea of what customer service really stands for. Having an issue with my car purchased there and the only service I get is how fast I can get transferred to the next person. Not one single person has taken the time to listen to my problems and try to help. These are the same people who offered smiles and help while I was purchasing the car but now with no interest since they cannot profit from my troubles. Very sad indeed. More

Staff issues I just literally walked in and there's only one person behind the counter. No welcome salute just a simple " grab and number and we will call you". Wh I just literally walked in and there's only one person behind the counter. No welcome salute just a simple " grab and number and we will call you". Where is your staff? There's gotta be around 30 impatient current customers waiting for service. Looking forward to spend most of my morning for a simple oil change. By the way a second employee just walked in, she is the cashier. I don't think anyone has gotten any service yet for them to see the cashier. More

Avoid them if you can for sales or maintenance service. I'll start the review with the sales department. When finally making the decision in buying my first brand new car, which it was a Hyundai Sonata SE 2 I'll start the review with the sales department. When finally making the decision in buying my first brand new car, which it was a Hyundai Sonata SE 2.0T (base) back in September 2013 I was disappointed when I got turned down for having a low credit and basically asking for a huge down payment. From how I see it some dealers always try to do anything to sell you a car but it wasn't the case with Doral Hyundai. Made the decision to go to another dealer which it was Kendall Hyundai and I was amazed how they exceeded my expectation with their service and willing to help to sell me the car. My sales consultant was Eduardo Russinyol which is working now at Doral. He was very friendly, knowledgeable and persistent that I was going to walk away with the car I wanted... well sure enough I did and with a down payment of $1500 compared to $7000! The service was so great that my mother-in-law leased the Sonata from him at Kendall Hyundai, therefore if someone is looking in buying a car I'd recommend you see him. After a year decided to trade in the same car with the 2014 Limited edition equipped with the technology package and Eduardo made it happen again. My experience with the service department at Doral Hyundai at first it was great but then it became an absolute nightmare! Some of the service advisors looked like they were bothered and wanting to stay behind their desks. I always stand where I can see the car because I trust nobody especially them doing the maintenance... even had the eager to tell me in not being so paranoid! Well in my second visit did oil change + tire rotation (6,000 miles) and I noticed scratches in all the wheels and let it slide. In the last visit which it was at the beginning of March did the same maintenance as above and completely deep scratched the inside of lug nut hole. Spoke to service manager Frank Gonzalez and said that always happens and I didn't care about his lame excuse and said it needs to be repaired, he said "IF" they fix it I'm not allowed to do service in the dealer again so I found that very unprofessional and inappropriate. Decided to speak to general manager and he proceeded to fix the wheels and next time I bring it for service put in the notes to not remove the wheels with the air impact gun. On the way back to service manager's office all he said is this issue is going to cost him a lot of money and I said well I don't give xxxx but you need to fix them, he supposedly made the appointment with some company to fix it and until have not received a call from the Frank Gonzalez. If you need to do maintenance avoid Doral Hyundai as possible! More

Un professionalism To whom this May concern , This dealer is full of people who sit Around and joke and lounge. The level of professionalism is so low I barely saw any To whom this May concern , This dealer is full of people who sit Around and joke and lounge. The level of professionalism is so low I barely saw any at All. Employees screaming across the room at other employees , conversations of personal lives and service providers stuck to the vending machines, chatter underneath their breath while staring at customers and laughing. This place overall is one big joke and the customers are the targets because we suffer when the employees drop the ball. Overall this was a very bad experience and I do not recommend this center for service to anyone looking for good quality customer service. If I could rate this service center any lower than a zero I would. More