Doral Volkswagen

Several communication breakdowns:1. Failure to return Several communication breakdowns: 1. Failure to return calls. 2. Failure to look at appointment logs. 3. Car was in tow yard over three days bef Several communication breakdowns: 1. Failure to return calls. 2. Failure to look at appointment logs. 3. Car was in tow yard over three days before the service department finally returned my call; three days later. 4. The key fab is now lost. 5.. Neither VW or the tow company want to accept responsibility for the lost key fab. 6. Now the customer (me) has to file a claim with road side assistance and their insurance. Basically, leaving me (the customer) to fix someone else’s error. Not a very pleasant experience. More

The service and repair were done on time. A service bulletin item which was pending on my car was also performed. Unfortunately, the next day a gasket which was part of the intake manifold gave out whi bulletin item which was pending on my car was also performed. Unfortunately, the next day a gasket which was part of the intake manifold gave out while driving. A strong fuel smell entered the cabin. I took the car back. They acknowledged it was part of the service bulletin repair. They fixed it once again quickly without additional cost and so far the car is running great. More

great service, and customer service care, good waiting area, cashier very friendly. Vending machines accessible . Very good price , offered a car loan in case car was stay to be repaired area, cashier very friendly. Vending machines accessible . Very good price , offered a car loan in case car was stay to be repaired More

I have been a customer of Esserman Intl. VW for the past 12 years. Each and every experience has been outstanding. This time, after 1 year of not having a car due to the pandemic, I returned a year later 12 years. Each and every experience has been outstanding. This time, after 1 year of not having a car due to the pandemic, I returned a year later after turning in my lease in 2020 - to purchase my dream car. Luis is my salesperson and he truly goes above and beyond thru hoops of fire to take care of his customers. He made the process so easy and simple - all I had to do was drive sign and pick up my car. I also had the pleasure of dealing with Mr. Holmes your finance person (apologies for not having his proper title). He was extremely patient, explained everything in great detail, most professional and understanding. The whole process can be intimidating to say the least, but with the guidance the guidance of both Luis and Mr. Holmes I was made to feel at ease and hassle free. Thank you for making my experience so positive. More

They were great. Wilfredo was a true professional. No complaints. Shout out to Darryl the sales managers who I spoke to over the phone to set the deal up. Was a man of his word and I appreciate it. We we complaints. Shout out to Darryl the sales managers who I spoke to over the phone to set the deal up. Was a man of his word and I appreciate it. We were in an out in about an hour and a half, no issues. Thanks again More

Roberto gave me an excellent , very professional service and the best thing is his attitude. the job was finished in the time he told me and I appreciate that very much. thank you so much and the best thing is his attitude. the job was finished in the time he told me and I appreciate that very much. thank you so much More

Best service ever! I live in North Miami and would prefer to drive 40 minutes to this location because of the customer service and level of professionalism than to go anywhere else. to drive 40 minutes to this location because of the customer service and level of professionalism than to go anywhere else. More

Always on time to start the service. No lying about car repair/maintenance needed. Great service. Again, as long as Ciro keep working there I’ll be esserman customer. repair/maintenance needed. Great service. Again, as long as Ciro keep working there I’ll be esserman customer. More

Excellent customer service by both gentlemen. The first time I leased the car with Reinier a year and a half ago and three times I’ve taken the car for service with Pedro. Both being friendly and very help time I leased the car with Reinier a year and a half ago and three times I’ve taken the car for service with Pedro. Both being friendly and very helpful. More

Thank you for your service. It was professional and well done. Could suggest you add an additional service to your already extremely well organized system: seat cleaners for those of us with small children done. Could suggest you add an additional service to your already extremely well organized system: seat cleaners for those of us with small children who accidentally spill something in them. Thank you again, Yours duly, A satisfied customer More