Doral Volkswagen

Always a pleasure having my car serviced at Esserman! Roberto is efficient and effective, ensuring that I have all of the necessary information for the requested service. Roberto is efficient and effective, ensuring that I have all of the necessary information for the requested service. More

Great service, very friendly and comfortable. Normally I don't like to go to dealership but this time was completely different, specially with time that spent. It was relative fast and easy don't like to go to dealership but this time was completely different, specially with time that spent. It was relative fast and easy More

Excellent service, from all staff, including the man at the “parts” counter, he really helped me with my car problem. He also went to ask in service about the recall he found for my model. the “parts” counter, he really helped me with my car problem. He also went to ask in service about the recall he found for my model. More

THE SERVICE IS THIS SERVICE CENTER IS ALWAYS EXCELLENT. MY APPOINMENT WAS SCHEDULE FOR 11:30 AM AND I GET THERE AT 11:20 ASK FOR JULIO, HE LOOKS AT MY HISTORY CAR IN HIS COMPUTER, EXPLAIN WHAT EXCELLENT. MY APPOINMENT WAS SCHEDULE FOR 11:30 AM AND I GET THERE AT 11:20 ASK FOR JULIO, HE LOOKS AT MY HISTORY CAR IN HIS COMPUTER, EXPLAIN WHAT I NEED AND HOW MUCH WILL COST AND AT 11:30 THEY START WORKING ON MY CAR. JULIO OFFERS ME IF I WANT TO GO TO ANY PLACE IN THE MEANTIME AND THEY WILL TAKE ME, BUT I PREFER TO WAIT. EVERYBODY IS NICE IN THERE AND I'M SO HAPPY WITH JULIO'S SERVICE ALWAYS. More

Quick an easy services, very convenient. My air was not cooling and they fixed it. I did not have to stress or worry about anything. cooling and they fixed it. I did not have to stress or worry about anything. More

The best services,the facilities are comfortable, they The best services, the facilities are comfortable, they gave us a spare car professional staff nearby workshop Excelente atencion carro de rep The best services, the facilities are comfortable, they gave us a spare car professional staff nearby workshop Excelente atencion carro de repuesto con 50 Millas diarias More

Excelent customer serviice. I usually hate going to the dealer for service because they are too pushy to sell unneeded service but these guys were great. No pushy at all.. dealer for service because they are too pushy to sell unneeded service but these guys were great. No pushy at all.. More

Roberto attended me. He was very professional,knowledgeable, and kind. I had a wonderful service experience and highly recommend his help ! A+ well satisfied customer ! professional,knowledgeable, and kind. I had a wonderful service experience and highly recommend his help ! A+ well satisfied customer ! More

Good and fast service little over price, waiting room not so nice needs better furniture and more things to do for the customers. Water and refreshments would be nice. so nice needs better furniture and more things to do for the customers. Water and refreshments would be nice. More

Several communication breakdowns:1. Failure to return Several communication breakdowns: 1. Failure to return calls. 2. Failure to look at appointment logs. 3. Car was in tow yard over three days bef Several communication breakdowns: 1. Failure to return calls. 2. Failure to look at appointment logs. 3. Car was in tow yard over three days before the service department finally returned my call; three days later. 4. The key fab is now lost. 5.. Neither VW or the tow company want to accept responsibility for the lost key fab. 6. Now the customer (me) has to file a claim with road side assistance and their insurance. Basically, leaving me (the customer) to fix someone else’s error. Not a very pleasant experience. More