Doral Volkswagen

SERVICE The service was good, price average, i was told that i could not get a loaner unless i had an appointment. The waiting time outside took longer than e The service was good, price average, i was told that i could not get a loaner unless i had an appointment. The waiting time outside took longer than expected. More

Very good service!!!! Friendly service!!!! The appointment was good... The shuttle service was fantastic. The recall was made it in the time offered. My car was washed. No Friendly service!!!! The appointment was good... The shuttle service was fantastic. The recall was made it in the time offered. My car was washed. No charge added. More

Amazing customer service I normally don’t take the time to leave a review but in this case I feel like I must. Gregg my service advisor was amazing, so attentive to detail, hi I normally don’t take the time to leave a review but in this case I feel like I must. Gregg my service advisor was amazing, so attentive to detail, his communication was great. Kept us on the loop of everything that was going on. The car was fixed and we were explained in detail about the vehicle. I can’t say enough good things about the experience we had with Greg and your dealership. He is a true professional More

Excellent! Customer service was 100% ! Andrés was very knowledgeable and a true professional. I would come back to get service again! Thank you also to Sara for Customer service was 100% ! Andrés was very knowledgeable and a true professional. I would come back to get service again! Thank you also to Sara for being very nice assisting me with my appointment. More

Quick and Easy Greg was so amazing! He made it so easy and painless. I was in and out on the same day. He's very pleasant, much like the other staff I dealt with. I' Greg was so amazing! He made it so easy and painless. I was in and out on the same day. He's very pleasant, much like the other staff I dealt with. I've never veered from Esserman VW; no need to! More

Good they found out my battery was not good and replace it . My car was in guarantee still and my battery was not working . The battery was replace it because they found out it was not in good conditions . So My car was in guarantee still and my battery was not working . The battery was replace it because they found out it was not in good conditions . So this was a good service . More

Efficient, advised Jose and Zack were really diligent, they understood my needs. And what i was looking. Guidance was exceptional. And the experience was as high as Expe Jose and Zack were really diligent, they understood my needs. And what i was looking. Guidance was exceptional. And the experience was as high as Expected. Fats turn around. More

Service Care The attendant was full of courtesy and understand quickly the concern my car had. Under the average timeframe. Service lounge clean and comfortable. A The attendant was full of courtesy and understand quickly the concern my car had. Under the average timeframe. Service lounge clean and comfortable. AA ++. Thanks More

Great experience Greg was really helpful and friendly. He took care of my lyft and my car. Price is a little high for oil change and it does not include tire rotation. Greg was really helpful and friendly. He took care of my lyft and my car. Price is a little high for oil change and it does not include tire rotation. More

Why do I have to call after 2 days to get a status? When we moved to South Florida, I did a lot of research on local VW dealers in order to determine the best place to take my car for service. After ex When we moved to South Florida, I did a lot of research on local VW dealers in order to determine the best place to take my car for service. After extensive due diligence, I landed on Esserman. Many great reviews, but it was the furthest from where I live. That said, I started using your dealership and got great service the first couple years we lived here, through the DieselGate repair, etc. My primary contact was with Francisco as a Service Advisor. The last 2 or 3 times I've had the car in the shop though, I feel like the service and follow up I've received from my advisor has been subpar. That's not to say that Robert isn't friendly and attentive when I'm dropping off/picking up my car, but after not hearing anything from him or the dealership for 48 hours, I have to call and get a status. That wasn't the case with Francisco. He kept in regular contact to let me know what was going on with my car. I appreciate the fact that I'm given a loaner (I can't be out in Doral without a vehicle, my life happens in and around North Miami), but that doesn't mean I should be left in suspense with how long you will have my car. Also, I've mentioned this experience to a couple of my friends around here and they've asked "doesn't your dealer send you text alerts when the car is being looked at by a service technician, when the car is out of the shop, etc.?" Maybe that's something you guys should look into, an automated system that keeps your service customers informed, because as it stands now I feel like I need to look for a new dealership to get my car serviced at. It's tough for me to justify coming all the way out there and then have to chase down a status on my car daily. More