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Doral Volkswagen

Doral, FL

4.7
4,569 Reviews

10455 NW 12th Street, Suite C

Doral, FL

33172

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4,569 Reviews of Doral Volkswagen

February 25, 2019

First maintenance, 10,000 mile I’ve always been treated with great customer service. Scheduled appointment has been considered in a timely manner. They explain what needs to be done More

by BGARCIA123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ciro Ulloa, Cesar Adames
Feb 26, 2019 -

Doral Volkswagen responded

Hi BGarcia, it's terrific to hear you've always had great service with us, that's what we aim for. We work hard to keep an open line of communication with our customers. Thanks for choosing Esserman and we look forward to helping you again!

February 25, 2019

Another Good Day at VW Service My car was taken care as usual. I was told everything And they did a wonderful kid on it And I was told when to come back More

by ALF.AMERICANCARGOGROUP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bismarck Guerrero
Feb 26, 2019 -

Doral Volkswagen responded

Hi Alf, it's great to hear you had another good day at VW service! We aim to give our customers the best service available. Thanks for choosing us and we look forward to helping you again!

February 25, 2019

Best service The service staff is always attentive, polite and really treat you like family. They do thourough work and honestly I couldn't ask for better people. More

by MARIELBASURCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Borel, Bismarck Guerrero
Feb 26, 2019 -

Doral Volkswagen responded

Hi Maria, thanks for the review. Our service staff tries to be friendly and attentive. We try to keep our customers coming back for our renown service. Thanks for choosing us and we can't wait to see you again!

February 25, 2019

1 first service 10,000 miles All my car services have been made in Esserman International Volkswagen- Excellent Service, Service on time, All staff are very attentive. The wait More

by MARIALEONORMENDES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arelis Bravo, Bismarck Guerrero
Feb 26, 2019 -

Doral Volkswagen responded

Hi Maria, thanks for the review. It's great to hear you've had several great service experiences with us. We strive to keep our customers coming back for our legendary service. Thanks for choosing us and we can't wait to help you again!

February 25, 2019

As promised.....good job It was well organized and took the expected time....bout 2 hours start to finish in the EXPRESS. Then too, they washed the car....a plus! More

by MARIAVAMOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Teran
Feb 26, 2019 -

Doral Volkswagen responded

Hi MariaVamor, thanks for the feedback! It's wonderful to hear you enjoyed our express service and car wash. We love working with our customers and can't wait to assist you again!

February 25, 2019

Fast and Easy I was leaving my car on friday to be serviced Saturday Morning and I spoke to Andres Terán who was the person in charge of mi vehicle. He was very nic More

by Mafe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
There was another gentleman whose name I did not catch. Friday 2/22 in the evening., Andres Teran
Feb 26, 2019 -

Doral Volkswagen responded

Hi Mafe, it's great to hear you enjoyed your experience with us. Andres and the team work hard to get vehicles serviced in a timely manner. Hope to see you again!

February 25, 2019

So impressed! Greg is extremely courteous and knowledgeable. He helped me service my car and I'm just sorry I haven't been servicing here sooner! Very professional More

by Haroldlopez787
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Brady
Feb 26, 2019 -

Doral Volkswagen responded

Hi Harold, thanks for the feedback. Greg takes his time to help his customers and ensures that they are aware of everything going on. Happy to hear you loved our service and we look forward to seeing you again!

February 23, 2019

Great experience Alberto and Rayner went above and beyond to make my experience as smooth as possible. Excellent customer service. I am very happy with my new vehicle! More

by Monzee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Pedroso, Rayner Holmes
Feb 26, 2019 -

Doral Volkswagen responded

Hi Monzee, thanks for the feedback. Rayner and Alberto enjoy listening to the customer to find them the car that meets their needs. It's great to hear you had such a wonderful experience. Congrats on the new car and we look forward to seeing you again!

February 23, 2019

Great experience the Esserman family treated me as family. Thank you for always doing so I have purchased my last vehicles there because of the service. Amazing More

by EMPTYMOON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The check out. , Roberto Correa
Feb 26, 2019 -

Doral Volkswagen responded

Hi EmptyMoon, thanks for the review. Our goal is to treat all our customers like family, giving them the service they deserve. Thanks for continually choosing us and we look forward to helping you again!

February 23, 2019

Coming back again I've been working with Ciro Ulloa through the years. The communication has been very clear and every time I choose to have service for my car I opt to More

by EMARCOS96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ciro Ulloa
Feb 26, 2019 -

Doral Volkswagen responded

Hi Emarcos96, thanks for the feedback. Ciro and the team pride themselves on being excellent communicators ensuring that customers are up-to-date on their vehicles repairs. We look forward to seeing you again!

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