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Doral Volkswagen

Doral, FL

4.7
4,568 Reviews

10455 NW 12th Street, Suite C

Doral, FL

33172

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4,568 Reviews of Doral Volkswagen

January 29, 2019

Excellent service! I went without an appointment, they delivered excellent customer service and it was quick (about an hour). People was very kind and profesional in the More

by AJSMORON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Teran
Feb 07, 2019 -

Doral Volkswagen responded

Hi AJSMoron, we strive to give all our customers timely service even if they don't have an appointment. Thanks for choosing us and we look forward to seeing you again!

January 29, 2019

Bismarck is the best Always great service. I have purchased three cars through this dealership and always get my car serviced with their service department. I would never More

by BARBAROD9393
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bismarck Guerrero
Feb 07, 2019 -

Doral Volkswagen responded

Hi Barbarod9393, thank you for continually choosing us. We aim to give our customers exceptional service they can't find anywhere else. Hope to see you again!

January 28, 2019

Great as usual Ciro is always there to solve my issues and he's clear and concise. He kept me updated throughout the process. Mike is a great technician, my car no l More

by Silvio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael, Ciro Ulloa
Feb 07, 2019 -

Doral Volkswagen responded

Hi Silvio, Ciro is great at relaying to customers the issues with their vehicles and providing updates. Thanks for choosing us and we hope to see you again!

January 28, 2019

Recall / maint service Everyone from the sales team to the service team does an outstanding job. I highly recommended everyone to Esserman VW. Professional all the way. More

by RRFERNANDEZ123R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bismarck Guerrero, Ciro Ulloa
Feb 07, 2019 -

Doral Volkswagen responded

Hi RrFernandez123R, thanks for the recommendation. Our team goes the extra mile to ensure our customer's needs are met. It's great to hear you enjoyed your experience with us and we look forward to seeing you again!

January 28, 2019

Awesome "Relax, these are the PROS!" "All VW service on my 2017 Jetta has been very professional! I’ll be back!" Bismarck is the best person... More

by CAVG81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bismarck Guerrero
Feb 07, 2019 -

Doral Volkswagen responded

Hi CavG81, thanks for the kind words. We take pride in providing professional and efficient service for all our customers. Thanks for choosing us and we look forward to seeing you again!

January 28, 2019

Amazing service Best service center I ever been to. Bismarck is an expectional service advisor that always knows what is needed and gives me best advise possible so m More

by Vasqbz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bismarck Guerrero
Feb 07, 2019 -

Doral Volkswagen responded

HI Vasqbz, thanks for choosing us! Bismarck and the team are dedicated to giving our customers the best service available. Hope to see you again!

January 28, 2019

Great service Bismarck in the service department is great! He always communicates with you every step along the way. Great full to have him as my service advisor. More

by MNAPO004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bismarck Guerrero
Feb 07, 2019 -

Doral Volkswagen responded

Hi MNAPO004, Bismarck is a great communicator and likes to ensure the customer is always aware of the repairs being performed. Thanks for choosing us and we look forward to seeing you again!

January 28, 2019

Always the best Bismarck has been my advisor for a few years now. I cannot tell you how many times he has helped make my service experience pleasant and stressless. H More

by DRPINKS33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bismarck Guerrero
Feb 07, 2019 -

Doral Volkswagen responded

Hi DRPinks33, thank you for continually choosing us for your vehicle's service needs. Bismarck and the entire team is dedicated to providing exceptional service. We hope to see you again!

January 25, 2019

Very respondible I came to Esserman because it is close from my home. But.... I like the service.... I keerp comming as Ciro (the person who attends at service dealer) More

by ISABEL0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ciro Ulloa
Feb 07, 2019 -

Doral Volkswagen responded

Hi Isabel0, thanks for choosing us! Ciro and the entire team take pride in treating their customers well! Our technicians also work hard to get the job done right and get it done quickly. Hope to see you again!

January 24, 2019

Excellent customer service I brought in my VW for service. Even though the parts were on back order, the service was great. I was provided a loaner vehicle during the wait for More

by Satisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ciro Ulloa
Jan 25, 2019 -

Doral Volkswagen responded

Hi, sorry to hear your parts were on back order. But it's great that you had a chance to use one of our loaners. Thank you for choosing us and we look forward to seeing you again!

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