Doral Volkswagen

Excellent I showed up to the dealership without an appointment. Gregory Brady greeted me with a smile, even though he was very busy at the time. He quickly affi I showed up to the dealership without an appointment. Gregory Brady greeted me with a smile, even though he was very busy at the time. He quickly affirmed he was going to be able to service my car, which he did immediately. I was out of there within an hour and a half and was very please with the whole experience. Gregory is a tremendous asset to this dealership and should be recognized for his outstanding commitment to service! More

Oil change They were great. Super friendly and knowledgeable. Robert was extremely nice and walked me through each step of the process. Will highly recommend any They were great. Super friendly and knowledgeable. Robert was extremely nice and walked me through each step of the process. Will highly recommend anyone to go there. More

Great Service Bismarck Guerrero took care of our 2016 Passat's 30,000 mile service, found a defect in the battery which would have caused it to fail, replaced it an Bismarck Guerrero took care of our 2016 Passat's 30,000 mile service, found a defect in the battery which would have caused it to fail, replaced it and had me in and out of the dealership in no time. This is the level of service that bringing us back for over 11 years and at least 8 family cars! More

Great customer service Bismark is great! Always extremely helpful. Bismark is great with giving you calls to update you on what is going on with your car. Great service! Bismark is great! Always extremely helpful. Bismark is great with giving you calls to update you on what is going on with your car. Great service! More

Oil change In n out so fast !!!that I went to my service adviser are you sure they are done ? He said yes see you in 10000 miles !! Thanks Bismarck !!! In n out so fast !!!that I went to my service adviser are you sure they are done ? He said yes see you in 10000 miles !! Thanks Bismarck !!! More

Maintenance Excellent Service Advisor was told everything I need to hear . Everything was done on time . The Service Advisor always checking on the steps of the s Excellent Service Advisor was told everything I need to hear . Everything was done on time . The Service Advisor always checking on the steps of the service being done More

Jetta Sportwagon Service Ciro was extremely helpful and the service department was efficient. Ciro communicated via phone and email, explained the issues needing attention, an Ciro was extremely helpful and the service department was efficient. Ciro communicated via phone and email, explained the issues needing attention, and helped prioritize the necessary repairs. More

Professional First Class Service Bismarck Guerro was very knowledgeable and professional and knew exactly how to handle my appointment with minimum waiting in the lounge for my car to Bismarck Guerro was very knowledgeable and professional and knew exactly how to handle my appointment with minimum waiting in the lounge for my car to be finished. First class customer service is what I have come to expect and get at Esserman VW...and that's what I got! Great job! More

Great attention and professional staff I have been by a long time a VW cars user, and I never have had a complaint with the service. In my recent visit for service to my car, I was attended I have been by a long time a VW cars user, and I never have had a complaint with the service. In my recent visit for service to my car, I was attended by Greg, a young, courteous, customer oriented and well trained employee. I'm well satisfied with the work done to my car. More

Excellent experience! Let me start by expressing that I am not a fan of service centers. The waits are typically long and the service poor. This however was not my experien Let me start by expressing that I am not a fan of service centers. The waits are typically long and the service poor. This however was not my experience. I called in on a Saturday morning and was pleasantly surprised to find that there were appointments available for the same day. Once I arrived I was greeted by Cesar. From the moment I stepped out of the car Cesar greeted me with a smile and a handshake. He proceeded to take my information and to verify what my vehicles service needs were. He also informed me of a recall notice and assured me it could be taken care of during the visit. Cesar was courteous, professional, and made me feel like my vehicle was in good hands. I then proceeded to wait in the reception area by the service center. The area was clean and comfortable and made for a pleasant wait. While waiting I happened to see Arelis Bravo a sales and leasing agent at the dealership. She was the one responsible for me leasing my Jetta GLI with Esserman. Although it had been two years since I had seen her Arelis remembered me by name. She inquired about my mother and my kids. This level of attention and commitment to a customer is commendable. Finally the young lady at the service center register handled my transaction quickly and with a smile on her face. My experience at the Esserman service center was an excellent one. I have no doubt that I will continue to bring my vehicle back to your service center whenever it is required. Thanks for taking your customers time and needs in to consideration by having such an excellent team in place. More