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Doral Volkswagen
Doral, FL
4,574 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,574 Reviews of Doral Volkswagen
May 19, 2016
excellent service Very professional and client oriented, strongly recommended. They have fixed my tyguan in no time. Service was under warranty and staff being very ho Very professional and client oriented, strongly recommended. They have fixed my tyguan in no time. Service was under warranty and staff being very honest with me More
by Antonio
Employees Worked With
Francisco Mora
May 19, 2016
Worse service ever/ do not trust on this Tecs! I had a conversation with a service advisor about a week ago while I was picking up my car after the service/repair they performed. They notified me t I had a conversation with a service advisor about a week ago while I was picking up my car after the service/repair they performed. They notified me that the size of the tires I had in my car were not the correct ones and I explained them that replacement was performed/recommended by a Service Advisor and a Professional Mechanic at Esserman International VW. I have been a loyal customer for over a decade, not only buying brand new vehicles at Esserman also referring my close friends and family members to buy from them also performing all my maintenances and services in your premises because of the trust I had! The day of my service you said you were going to talk to your Supervisor and see what can you do, I never received a follow up. I recently realized my car is missing some of plastic pannels that cover the engine/transmision from below, I am really disappointed about the wrong Tires that the professionals at Esserman International installed in my car, now more than ever I am concern about my safety knowing i'm running with the wrong size of tires installed in the front of my car. Watch out customers, do not trust on what the advisors says on this dealership! More
by Coperphill
Employees Worked With
Francisco Mora
May 10, 2016
Service with Francisco Mora Took my car with a peoblem and Francisco dealt with warranty and always kept in touch with me and helped with everything he could and had to come back Took my car with a peoblem and Francisco dealt with warranty and always kept in touch with me and helped with everything he could and had to come back a couple days later and he was on top of it and could resolve the problem quick and would recommend Francisco mora as service advisor for anyone going into service with esserman international volkswagen. Very courteous and helpful and will keep you constantly updated so youre free of any worries More
by adriel688
Employees Worked With
francisco mora
May 09, 2016
Quick and accurate service I went in to get the flat tire display in the dashboard checked. The tires looked OK visibly. Francisco greeted me and brought in the tire presssure g I went in to get the flat tire display in the dashboard checked. The tires looked OK visibly. Francisco greeted me and brought in the tire presssure gauge and identified the tire with the problem. He also showed me the photo of a nail embedded in the tire! He promised to take care of it soon (Friday afternoon!). Sure enough, I was on my way back within the hour!. I appreciate Francisco attending to me and getting things done quick and fast. I got a new tire and it is performing well. More
by Sesh
Employees Worked With
Francisco Mora
May 09, 2016
Service I have been a customer for over 7 years and my experiences have always exceeded my expectations the staff are friendly courteous and go out of their w I have been a customer for over 7 years and my experiences have always exceeded my expectations the staff are friendly courteous and go out of their way to assist you I highly recommend Esserman More
by Jamaschi
Employees Worked With
Mr Bismark
May 08, 2016
speedy and accurate The service is always great, even for just an Oil Change. They will get my repeat business as always. To the point, and very fast service. The service is always great, even for just an Oil Change. They will get my repeat business as always. To the point, and very fast service. More
by windsrush
Employees Worked With
Mario, and Ziro
May 05, 2016
10/10 Process was quick and easy, sales and financing staff was great, the leasing experience was superb and the customer service was on point, would recomm Process was quick and easy, sales and financing staff was great, the leasing experience was superb and the customer service was on point, would recommend. More
by Ciro arias
Employees Worked With
Carlos Mejia,Darwin Ortiz
May 05, 2016
They exceeded my expectations! Professional and courteous staff! My vehicle was serviced and returned on the same day. I was provided with a computer diagnostics print-out which inc Professional and courteous staff! My vehicle was serviced and returned on the same day. I was provided with a computer diagnostics print-out which included a detailed description of the job that was performed on my vehicle. Thumbs up all the way! More
by MikeD78
Employees Worked With
Francisco Mora
May 03, 2016
10,000 miles TDI service Awesome service department and service advisor staff. Everyone in the department was extremely friendly staff. Service was extremely service and retur Awesome service department and service advisor staff. Everyone in the department was extremely friendly staff. Service was extremely service and returned faster than promised. Super More
by Brandy06
Employees Worked With
Bismarck Guerrero
May 02, 2016
Excellent The staff was very friendly and the service was great. Very professional work and the amount of time it took was reasonable. Would recommend to everyo The staff was very friendly and the service was great. Very professional work and the amount of time it took was reasonable. Would recommend to everyone. More
by Amy123
Employees Worked With
Francisco, Mario
