Doral Volkswagen

Engine problem I recently had to take my car because my engine light came on while I was driving . I called my service representative Joe Benitez & he said to bri I recently had to take my car because my engine light came on while I was driving . I called my service representative Joe Benitez & he said to bring the car asap. Unfortunately it was something major but it was fixed within hours & the same day . I have always had a pleasant experience at ESSERMAN VW & Joe is absolutely the best !!!!!!!!!!! More

Great service Excellent service. Took in my car for maintenance and didn't wait a long time to be attended. staff is very helpful even with no appointment. Excellent service. Took in my car for maintenance and didn't wait a long time to be attended. staff is very helpful even with no appointment. More

Excellent buying experience!!! I am very satisfied and happy I decided to go to this dealer. The sales associate (Mrs. Anais Rincon) and the finance person helped me during all the I am very satisfied and happy I decided to go to this dealer. The sales associate (Mrs. Anais Rincon) and the finance person helped me during all the process. I will recommend this dealer and Anais to all my friends and family when buying a new car. Thank you very much!!! More

Outstanding service From the moment you walk in, you're greeted with the most friendly service. The service center is on time for appointments, offers great service and i From the moment you walk in, you're greeted with the most friendly service. The service center is on time for appointments, offers great service and is knowledgable towards latest information (recalls, should there be any) and the management team is on the floor making sure it's a great experience. Will definitely be going back to do all the servicing on my vehicle and will be buying our next vehicle with Esserman Volkswagen. More

Car services I love this place! You come in and they make you feel like family , helpful and fast , always ready to serve you as soon as possible ! They always hav I love this place! You come in and they make you feel like family , helpful and fast , always ready to serve you as soon as possible ! They always have coffee and sometimes snacks for anyone that comes in,, very clean place nice seating area with TV . I rather use the dealer for any car trouble that I may have cause it gives me piece of mind that they care and they will do it right especially if I bought the car from them. So it's like my cars second home. More

Awesome service department I'm a huge fan of the Esserman service department. I've had my service performed there for MANY years and am never dissapointed. My service advisor, I'm a huge fan of the Esserman service department. I've had my service performed there for MANY years and am never dissapointed. My service advisor, Francisco Mora, is friendly, courteous and very knowlegeable. I also love Brutus the Esserman cat. Petting Brutus is a great way to pass the time while waiting for my car. Seriously, the whole crew here is great! More

Oil change I brought in my Kia Sorrento 2015 that I leased with esserman in feb 2015. I liked that I was helped quickly upon arriving, as well as checked in. The I brought in my Kia Sorrento 2015 that I leased with esserman in feb 2015. I liked that I was helped quickly upon arriving, as well as checked in. The service price was great and the fact that my car was washed and vacuumed. Overall I liked the service and will come back, the only thing I did not like was that I was told to come back in 1 hour and when I did, the car was not ready and I had to wait another hour in the lobby. More

VW Tiguan Good and uncomplicated service, friendly people, good selection of pre-owned vehicles. Thank you Manny! I will come back for another car in the future Good and uncomplicated service, friendly people, good selection of pre-owned vehicles. Thank you Manny! I will come back for another car in the future. More

Immediate Response to Auto Problem My car key was stuck and could not turn off and I was away from home. Bismark Guerrero ensured that the auto was serviced that afternoon even if it me My car key was stuck and could not turn off and I was away from home. Bismark Guerrero ensured that the auto was serviced that afternoon even if it meant staying beyond service hours so that I could make it home. I found Mr. Guerrero to be courteous, a good listener and one that quickly addresses the problem. This dealership has the best customer service in town! More

Great Customer Service My 2012 Passat TDI SE, purchased at Esserman International, recently experienced a problem with the E-Blue system. Although I was out of warranty, Cor My 2012 Passat TDI SE, purchased at Esserman International, recently experienced a problem with the E-Blue system. Although I was out of warranty, Corporate Volkswagen chimed in with Bismark and the issue was taken cared of at no cost. Who can argue with that! THANKS Bismark! More