Doral Volkswagen

Mr.Bismark Guerrero was my service advisor in my last to the service center. He is always willing to assist and help, going and extra step in service. This last time no exception, he was especially interest the service center. He is always willing to assist and help, going and extra step in service. This last time no exception, he was especially interested in that everything was done to high standards and looked after my best interest. Thanks Bismark for your excellent service, we are extremely happy with your attention...! More

I purchased my vehicle at CarMax, but wouldn't take it anywhere but Esserman International VW for service. The service was spectacular and they do great work. The representative who assisted me, Bismar it anywhere but Esserman International VW for service. The service was spectacular and they do great work. The representative who assisted me, Bismark Guerrero, was superb- truly an asset to the team. More

My appointment for service with Mr. Joe Benitez was handled with courtesy and professionalism. I was satisfied with the service as well as the overall conditions of the dealer waiting area. handled with courtesy and professionalism. I was satisfied with the service as well as the overall conditions of the dealer waiting area. More

I've been to the service station at this location three times. The first 2 visits were terrible. The first time, my adviser was Danny Toledo and then Joe. Danny was rude and biased. Joe didn't attemp three times. The first 2 visits were terrible. The first time, my adviser was Danny Toledo and then Joe. Danny was rude and biased. Joe didn't attempt to talk to me and sent someone else to help me. It was so bad that I decided to drive to Ft. Lauderdale to Gunther VW for service instead. But, I decided to give this location another try since it's less than 5 minutes from my house. This time, B. Guerrero was my adviser. He was wonderful. He was very friendly, professional, and smiled at me the entire time. he made me feel like a wanted and welcome customer. He shook my hand and told me to call him if I had any questions. The other 2 never offered me that courtesy. Because of him, I will only visit this location if he's there. I will not accept service from anyone else. Mr. Guerrero is the ONLY reason I rate the service something higher than "1". More

Excellent customer service. I have never seen such a great professionalism from your employees. I really will recommend Esserman and specially those employees mention above. Thank you so very much. Si great professionalism from your employees. I really will recommend Esserman and specially those employees mention above. Thank you so very much. Sincerely Elizabeth Cuervo More

I used to be their client with a 2006 Passat, now with 93,000 miles, then I just traded it for a 2010 Tiguan with 41,000 miles, and took it to see if there were any recalls, or anything to be done, since 93,000 miles, then I just traded it for a 2010 Tiguan with 41,000 miles, and took it to see if there were any recalls, or anything to be done, since I had an oil change and alignment with my family mechanic. Peter was the person that attended me as I got there, informed me about the 40,000 miles service, how much it would cost, which I did on the spot, not needing an appointment as before, and, actually cost a bit less. He also explained me that I had bought a Certified Pre Owned, covered under warranty until July 2015 or 60,000 miles, which is great news. Well, I also learned from him that both, the oil change and the alignment, would have cost less at Esserman than it did with my mechanic... More

Joe Benitez always goes above and beyond to make sure my service is exceptional. I always return to this location because they have excellent follow up and most importantly treat you like one of their own. service is exceptional. I always return to this location because they have excellent follow up and most importantly treat you like one of their own. Highly recommended for service or if you are in the market for a new car. More

They did an excellent job! Highly recommended. I was there last Saturday at 8:45 am and they received my car immediately. I pick my car up 2 hrs later and everything was as I was expecting! there last Saturday at 8:45 am and they received my car immediately. I pick my car up 2 hrs later and everything was as I was expecting! More

Best experience I have ever had buying a new car! They had my car on the lot, a beautiful Alien Green Soul. Our salesperson, Oscar Alvarez, who was friendly and knowledgeable. We did not feel pressured a had my car on the lot, a beautiful Alien Green Soul. Our salesperson, Oscar Alvarez, who was friendly and knowledgeable. We did not feel pressured at all during the entire process. We were so happy that we came back the next night and purchased a new Sportage! I highly recommend both the dealership and Mr. Alvarez to all my friends. More

Great service and friendly/helpful staff. I purchased my vehicle and have been servicing my vehicle at this location for over 6 years. Everyone is great. vehicle and have been servicing my vehicle at this location for over 6 years. Everyone is great. More