Doral Volkswagen

Esserman International VW - Service Center Excellent Service, Great Customer Service. I would like to thanks Bismark Guerrero, who gives an extremely good support & customer service. The servic Excellent Service, Great Customer Service. I would like to thanks Bismark Guerrero, who gives an extremely good support & customer service. The service waiting is very nice, I always use to work having a good coffee, in this last visit I did homework with my 7 years son. More

Excelent, customer service. Excelent, five stars. Costumer services was great!!! I high recommended this dealer. They provided me with crucial financial advice, a very important Excelent, five stars. Costumer services was great!!! I high recommended this dealer. They provided me with crucial financial advice, a very important aspect when buying a car More

Top-rate Service As always, professional and reliable service. Saili (Sally) goes above and beyond what is required. I have been servicing my TL at Esserman for the As always, professional and reliable service. Saili (Sally) goes above and beyond what is required. I have been servicing my TL at Esserman for the past 8+ years and would not take it anywhere else. More

Service GREAT Service, Val & Rudy are excellent!! Excellent professional treatment, not only from Val & Rudy, but everyone I came in contact with. Thank you GREAT Service, Val & Rudy are excellent!! Excellent professional treatment, not only from Val & Rudy, but everyone I came in contact with. Thank you!! See you in Feb. More

BODY ELECTRICAL Once more time I took my car to Esserman International, this time for head light inop, rear turn signal inop, and factory recall as per bulletin fuse Once more time I took my car to Esserman International, this time for head light inop, rear turn signal inop, and factory recall as per bulletin fuse plug in position recall perform factory, and once more received the excellent attention of all it's personnel, and again left very happy for excellent and professional treatment there thanks once more to all staff. More

GREAT SERVICE! I HAVE LEASED TWO CARS AT ESSERMAN ACURA. JOSE BORGES IS MY SALESMAN AND REALLY FOUGHT TO GET ME A GOOD PRICE. FRANCISCO MORA IN SERVICE IS A REAL GE I HAVE LEASED TWO CARS AT ESSERMAN ACURA. JOSE BORGES IS MY SALESMAN AND REALLY FOUGHT TO GET ME A GOOD PRICE. FRANCISCO MORA IN SERVICE IS A REAL GENTLEMAN AND TAKES GREAT CARE TO SOLVE YOUR PROBLEM. More

Great Service and always good advice Joe is always looking out for me and my car, great service and you can see they are knowledgeable in the repairs your car needs and also they try to g Joe is always looking out for me and my car, great service and you can see they are knowledgeable in the repairs your car needs and also they try to get you out as fats as possible. More

Service to Acura MDX for battery not working After more than three hours checking what caused the battery to die, and after the necessary tests were made, it was determined that because the radio After more than three hours checking what caused the battery to die, and after the necessary tests were made, it was determined that because the radio had a bad knob and wouldn't turn off, the dealership ordered a new knob for the radio, was what had caused the malfunction of the battery. More

$1000K fuel injector....Really! Noticed car appears to be missing , as if bad / fouled spark-plug. (no smoke) I drive directly to Esserman Stealer-ship (No smoke) I wait, they sa Noticed car appears to be missing , as if bad / fouled spark-plug. (no smoke) I drive directly to Esserman Stealer-ship (No smoke) I wait, they say “ I can’t tell what the problem is, but you have a problem with Cylinder-no-4 We need to do a Compression test & Leak test. 4-days later, They come back and say “Well, we see nothing, but you need a fuel injector: total $1,062 and you will be good to go. I pay $1,062, and wait for them to bring the car up, only find out that my car won’t start, turns out a Porter actually left my car Switched- on and the battery was drained dead, so it wont start. Finally they put some type of quick charge on the battery just to get me out the door as they hand me a $500 estimate for a head-job. With no explanation! So now they bring my car and behold it’s smoking , no too much but noticeably. Now I’m thinking to myself okay, maybe it’s just because it’s sat for the weekend not being started, and this dam smoke will go away after I drive it for a sec. So I push forward and take the car and drive off hoping the best. OMG, I see that this dam smoke is not going away, and to make matters worse my car is still driving as if I have a fouled plug! So I drive-on back into the Stealer-ship, and share my concerns with them. Only to be told that ”your car suddenly has too much oil, and you simply need to drive it to burn-off oil which may have leaked onto the pistons. which is causing the smoking” Mind you my last oil change was performed by Acura , and remember my car was not smoking before I came into to this stealer-ship. They agree to replace the oil in the car, then call me and say Sir we did the oil change and drove it for about 30miles it did not help. (Even though they left it 1qt. low, in an attempt to avoid smoking) Now after discussions with the Steallers, they tell me they will refund $500 if I agree to spend an additional $2500 to $3500 with them for a Valve Job. More

worst customer service ever experienced. I have been having service done in my car for the past 3 years at this dealer and ket me tell you the sales man was awesome. Fran was honest and frien I have been having service done in my car for the past 3 years at this dealer and ket me tell you the sales man was awesome. Fran was honest and friendly. The first service advisor that I had the pleasure of meeting was christian Arnau he was the best they had very kind young man unfortunantely he doesnt work thrre any more. The last 2 times Ive taken my kia ive had to work with micheal mike perez and freddy Espinoza. These 2 are by far the WORST customer service providers i have ever been serviced by. I would recommend Alexei Gomez he is a sweetheart and brillant at his job. More