Doral Volkswagen

No Loaners Available Acura specifically told me I would get a loaner if wait time was over 2 hours but this dealership had none. Lost 1/2 day of work due to this. Didn't f Acura specifically told me I would get a loaner if wait time was over 2 hours but this dealership had none. Lost 1/2 day of work due to this. Didn't find out there was no loaner until I arrived. Shuttle driver was excellent. Very courteous and on time. More

Wonderful dealership I came a little late but still everybody was friendly and understanding. My experience was great and All my questions wee addressed I a very professio I came a little late but still everybody was friendly and understanding. My experience was great and All my questions wee addressed I a very professional way More

Ask for JOE BENITEZ! Great costumer service! Joe was very professional, friendly, and informative. He made the task of getting my car serviced a breeze. I would recommend Great costumer service! Joe was very professional, friendly, and informative. He made the task of getting my car serviced a breeze. I would recommend him to anyone! More

Excellent Service at Esserman Int'l The staff was friendly, professional and caring to the needs and questions of the customer. I have always felt at ease speaking and dealing with the The staff was friendly, professional and caring to the needs and questions of the customer. I have always felt at ease speaking and dealing with the service staff. More

Bad service I came with my car in perfect conditions and the day after my battery dies and my steeringwheel to right. The worst experience ever since i first arri I came with my car in perfect conditions and the day after my battery dies and my steeringwheel to right. The worst experience ever since i first arrived to miami More

Prompt, friendly staff. I feel the entire staff at Esserman International are prompt, friendly, professional, and courteous. I was greeted immediately with a smile and a hand I feel the entire staff at Esserman International are prompt, friendly, professional, and courteous. I was greeted immediately with a smile and a handshake. My Service Manager Mike Perez kept me up to date during my wait, on the progress of my vehicle, and exactly what was being done to it. He informed me of some items that would need to be serviced soon, but wasn't pushy about getting them done during that visit, as many service centers do. I was very pleased with that. And he was nice enough to enter this information on my final receipt, so I'll know what I may need to get done on my next visit. When I visited the car lot during my service wait, I was greeted by a female who asked if I needed help looking for anything. I explained that I was just looking at the new models while I was waiting on my car to be serviced. She smiled back and said that if I needed anything to just let her know and she would be more than happy to help, then walked away. Again, not pushy like salespersons are at other dealerships. I was very impressed and appreciated that. I will definitely recommend this dealership for servicing or purchasing. More

Thanks Joe! When I was driving I heard a loud pop that came from under my car. I immediately called and found Esserman and when I first arrived I had trouble with When I was driving I heard a loud pop that came from under my car. I immediately called and found Esserman and when I first arrived I had trouble with someone who was new. It was just miscommunication and it happens. Joe took over and everything went smooth after that. I actually just moved to Miami and it was nice to feel welcomed and was shown amazing customer service! I will always just go straight to Joe!! My advice is to just ask for him!! Thanks Joe!! More

never going back to Esserman Had to put up with phrases like" whatever, Dude" and some other irresponsible and un respectful things.My issue was unresolved. I gad to pick up my c Had to put up with phrases like" whatever, Dude" and some other irresponsible and un respectful things.My issue was unresolved. I gad to pick up my car and take somewhere else More

Esserman International Volkswagen New Vehicle Lease My wife and I recently decided to lease a new Volkswagen Passat. Our search led us to Esserman International Volkswagen. I initially spoke with Darrel My wife and I recently decided to lease a new Volkswagen Passat. Our search led us to Esserman International Volkswagen. I initially spoke with Darrell Sheftall on the phone about a lease special and he was courteous and informative. The next day, we visited the dealership and spoke with Noel Perez. Noel was very courteous and knowledgeable. He answered all of our questions about the vehicle and the lease deal. We were pleasantly surprised about the no pressure atmosphere at Esserman International Volkswagen, and it definitely influenced our decision to accept their offer. We would definitely recommend Esserman International Volksvagen to anyone interested in a new Volkswagen vehicle. Thank you Noel and Darrell. More

Service. I was treated with respect and professionalism, took care of service issues in a timely manner. Waiting room was impressively clean, in order and they I was treated with respect and professionalism, took care of service issues in a timely manner. Waiting room was impressively clean, in order and they even had fresh coffee and donuts. Would take my car for service there again. Thank You More