Doral Volkswagen

You will find the best service in Esserman VW, Joe Benites is the best company asset. I am customer since 2008, with A+ customer satisfaction Benites is the best company asset. I am customer since 2008, with A+ customer satisfaction More

I recently had to have my car serviced twice within a few weeks. Bismark Guerrero is an OUTSTANDING service person. In both occasions, he went over and beyond his call of duty to help me. He takes good c weeks. Bismark Guerrero is an OUTSTANDING service person. In both occasions, he went over and beyond his call of duty to help me. He takes good care of his clients to ensure they are happy when they drive away. During my second visit I also dealt with a young lady by the name of Hannah. She also was OUTSTANDING and as well went over and beyond to help me. These two employees have demonstrated what EXCELLENT customer service is all about. My loyalty remains with VW and at this location. More

I ll always go to this dealer for service because I've been treated there better than anywhere else. Even my husband just switched to this Acura dealer for service. I've been treated there better than anywhere else. Even my husband just switched to this Acura dealer for service. More

Nice & friendly people.Client waiting room is great. You can see tv or get an Ipad to enjoy your stay meanwhile your car is ready ! You can see tv or get an Ipad to enjoy your stay meanwhile your car is ready ! More

I have a 2010 passat with dsg. Around 26k miles I noticed that the car shifts rough and jerks when shifting. This behaviour progressed pretty fast, and by 28.5k miles I took my car for check up. Thanks to Jo that the car shifts rough and jerks when shifting. This behaviour progressed pretty fast, and by 28.5k miles I took my car for check up. Thanks to Joe Benitez, who took my concerns seriously, the service crew at esserman vw was able to diagnose the problem. Week later I had my car with the new clutch pack. Now rough shifting is completely gone and the car operates by design. All of the work and parts were covered by cpo warranty. More

I was in and out in two hours in a new VW CC. Noel and Jay Plant made this a wonderful and painless buying experience. Jay Plant made this a wonderful and painless buying experience. More

This was by far the best experience I have ever had at a car dealer. Everyone was great to work with and took excellent care of my car. car dealer. Everyone was great to work with and took excellent care of my car. More

Saili Triana-Almeida is amazing service advisor. I trust her recommendations and she has great customer service skills. She makes me feel like she truly cares when I call or when I visit her for service or her recommendations and she has great customer service skills. She makes me feel like she truly cares when I call or when I visit her for service or help. Thank you Saili, Arcelio More

Excellent and outstanding service but still your car wash needs a lot of improvement.friendly and helfull acttitud from technicians is outstanding...I give maintenance and service 5 stars but car wash only 2 needs a lot of improvement.friendly and helfull acttitud from technicians is outstanding...I give maintenance and service 5 stars but car wash only 2 stars. More

I have leased VW for my last three vehicles. My service advisor is Bismarck Guerrero. He is always very friendly, knowledgeable, and resolves all issues. He is the reason I keep going back to this dealers advisor is Bismarck Guerrero. He is always very friendly, knowledgeable, and resolves all issues. He is the reason I keep going back to this dealership. More