Doral Volkswagen

I had a very good experience when taking my car for a service to Esserman in Miami , my service Advisor Joe Bentez was courteous , helpful and the car was serviced within the time frame indicated To me service to Esserman in Miami , my service Advisor Joe Bentez was courteous , helpful and the car was serviced within the time frame indicated To me. I great experience which is often not the case when dealing with dealerships , therefore I have no Hesitation in recommending Joe and Esserman Regards Ian Butler More

This is my second lease from Esserman and I have been truly amazed and pleased with how helpful and happy all of the staff is, always! I have been working with Saili since my first lease and she's great. truly amazed and pleased with how helpful and happy all of the staff is, always! I have been working with Saili since my first lease and she's great. She is always patient and definitely knowledgeable about all things car. I appreciate that she takes her time with me and listens to all I have to say about what condition my car is in when I arrive at the service center. I have no complaints - thanks Saili for all you do to make my experiences at the service center great ones. More

Even though I know I am probably paying more by getting my car serviced at the dealership, I really don't mind. Everyone at Esserman is extremely nice. I also trust them with my car and I have NEVER had is my car serviced at the dealership, I really don't mind. Everyone at Esserman is extremely nice. I also trust them with my car and I have NEVER had issues with them coming up with "fake" issues to get more money. My service coordinator is Saili and in my opinion she is the BEST. She listens to my concerns with my car and always points me in the right direction. She also is in constant contact with me while my car is there. My car was making some noise but of course when it got to there it was silent (don't you hate how that happens?). After the service guys drove my car and said they didn't hear anything she PERSONALLY took the time to drive my car as well to make sure she didn't hear anything. She really is the best, and she wont screw you over. I will pay a little extra $$ any day to get the well rounded service I receive from both Esserman and Saili. More

Danny Toledo always takes very good care of my vehicle and me. Solid communications throughout the service result in quality work without wasting time. Very informative regarding my recent tire change out and me. Solid communications throughout the service result in quality work without wasting time. Very informative regarding my recent tire change out providing replacements at a very competitive price. Never been disappointed. Thanks Danny More

Fast, cortious, clean and very professional. This is the first time using this shop and I am satisfied with the overall experience and I will recommend it to anyone. first time using this shop and I am satisfied with the overall experience and I will recommend it to anyone. More

Great overall customer service experience, super friendly, clean and safe environment ! I waited about an hour and half for a 50K service and it seems as if I was there for just 20 minutes, free cof friendly, clean and safe environment ! I waited about an hour and half for a 50K service and it seems as if I was there for just 20 minutes, free coffee, bagels, and even an Ipad to entertain myself. Great place. More

Everything worked out perfectly. Joe & his team definitely helped me a lot. I'm very happy with the quick and excellent work I was provided. Thanks!! definitely helped me a lot. I'm very happy with the quick and excellent work I was provided. Thanks!! More

I am on my third VW and over the past 10 years I have been going to Esserman International, because of their excellent customer service and expertise... even though there is another VW dealer a lot close been going to Esserman International, because of their excellent customer service and expertise... even though there is another VW dealer a lot closer to where I live. Thank you! More

I had I take the car back the following day because the tires had not been balanced. The steering wheel was shaking Bradley which had not been before I took it in. This was disappointing because I alw tires had not been balanced. The steering wheel was shaking Bradley which had not been before I took it in. This was disappointing because I always get such good service. More

Francisco Mora: Efficient, cordial, effective. Dealer honored appointment time, Mr. Mora was prompt, and courteous. David Becker, the internet manager who sold me the car has always assisted me whenever honored appointment time, Mr. Mora was prompt, and courteous. David Becker, the internet manager who sold me the car has always assisted me whenever I needed any advice during the sales transaction as well as during any service that my automobile might have needed. More