Doral Volkswagen

Kristopher did a great job and they got me done right when they said they would when they said they would More

Sales staff was very welcoming and willing to make a deal that would benefit both parties. that would benefit both parties. More

dropped off my vehicle to get checked for a windshield light and the start ignition button. As soon as I mentioned the button, the service agent began to speak to me in a condescending manner with an unpl light and the start ignition button. As soon as I mentioned the button, the service agent began to speak to me in a condescending manner with an unpleasant attitude. He wanted me to pay $199 for a security fee to get this checked because the fact that the button wasn't working was, according to him, my fault, and kept repeating that I must have "spilled coffee", he knew this from his "years of experience”. When I went to Rick Case (dealer where the car was purchased) on July of last year, they were just going to change it at no extra charge, however due to me leaving the country for some months, I never got to check back in with them to get this done. Yet, they did not blame me for anything or want to charge me for anything. After this whole situation, where I told this person to not even look at it because I did not have the money to pay for it, I was sent on a Lyft to the wrong location. I had to go back to class and explicitly stated the name of the location, the numbers in the address were changed and I was dropped off a 50-minute walk away from the actual location. I tried to contact this person again and received a response saying, "I added the address you mentioned. On the way back just verify the correct address so we can get you picked up at the right spot. I'll also make sure it gets back to your number." I sent back the correct address, which is the one of the place I asked to get dropped off originally, and asked if there was a way to get one from where I was dropped off at to the right location. I also called back and received no immediate response, I did receive a call from a nice woman later on asking why I called. At that point, since I had not received a response from the service agent, I ordered and paid for an Uber myself. I did not receive any further updates on the car until later in the afternoon, when he called and told me that they had deduced it was in fact "coffee spilled" and could not replace the button for me and that the car was ready for pickup. Thankfully, I did not have to deal with this person any further. Considering the condescending and nightmarish treatment by the service representative, I would much rather drive the extra 20 minutes to the dealer where I bought the car. More

Excelent service, very friendly people, worked fast, very nice place. I am very happy with your work, tks nice place. I am very happy with your work, tks More

Great experience, Jose Silvestri really treated us well and have us the best experience possible! and have us the best experience possible! More

I used to have Bismark be my service guy, and for a moment thought to change dealership and even vehicle brand due to him not working there anymore, but I stuck around and gave it a chance. It worked o moment thought to change dealership and even vehicle brand due to him not working there anymore, but I stuck around and gave it a chance. It worked out well with Ciro Ulloa in Services & Parts. On the Sales side, I have had Luis Gutierrez take care of me when it comes to getting fair lease deals. I am a VW fan, and would like to continue being, not just for me, but for my family and in the future. I think I can continue that trend in Esserman. More

Finished on time and done correctly. So far no problems with repair. Expensive parts unfortunately. So far no problems with repair. Expensive parts unfortunately. More

Excellent service! Very kind people, with patient and very helpful. Really grateful for your help Very kind people, with patient and very helpful. Really grateful for your help More

Ricky is a true car dealer professional. He made it a Great car buying experience. Thank you Ricky He made it a Great car buying experience. Thank you Ricky More

Great service and easy to deal with. AliFeroze is a professional in sales&customer care. AliFeroze is a professional in sales&customer care. More