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Doral Volkswagen

Doral, FL

4.7
4,587 Reviews
Call Dealership (305) 928-8612
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10455 NW 12th Street, Suite C

Doral, FL

33172

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4,587 Reviews of Doral Volkswagen

February 05, 2023

I have an issue with my brand new 2022 Tiguan and I'm still waiting from a dealers response on how to fix it. More

by ANTONIOMAXWELL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jose Silvestri
Report | Print
Feb 16, 2023 -

Doral Volkswagen responded

Antonio, thank you for taking the time to leave us a review. We are sorry to hear that you are facing issues and would like to help you find a solution. Please feel free to contact me directly at your earliest convenience. Jay Plant jayplant@lithia.com General Sales Manager

Feb 20, 2023 -

ANTONIOMAXWELL responded

Thanks much Jay, I would like to sched an appointment to get this issue resolved. Could you please advise? My number is 786-537-4990. Thanks again!

February 05, 2023

Maria our sales person was great. She fought for the sale and came through with her promises in the end. More

by CLOS910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria, Rayner Holmes
Report | Print
Feb 15, 2023 -

Doral Volkswagen responded

Thank you for taking the time to leave us this great review! We are pleased to hear about your recent experience and will be sure to pass along your compliments to Maria. We wish you safe travels until your next visit.

February 04, 2023

Very quick and efficient. I came for a tire replacement and added on an oil change. I didn’t wait long. Ciro was pleasant and helped me a lot. I was happy with his professi More

by am78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ciro Ulloa
Report | Print
Feb 15, 2023 -

Doral Volkswagen responded

Thank you for this review and for trusting our service team here at Doral Volkswagen! We are pleased to hear about your experience and hope that we can make your next visit worthy of 5-stars!

February 03, 2023

Staff was kind and professional, but the waiting time to just change the wheels was too long. not a big complain though. More

by JOHN.BERTOZZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Rodrigues. top service provided.
Report | Print
Feb 15, 2023 -

Doral Volkswagen responded

John, thank you for taking the time to leave us this feedback. We appreciate you trusting Doral Volkswagen with your vehicle and we hope to make your next visit a 5-star experience.

February 03, 2023

Excellent service, great shopping experience, outstanding customer service. Very grateful to Arelys Bravo and Rayner Holmes who helped me in the buying process. More

by jhuliva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rainier Garcia, Rayner Holmes, Arelis Bravo, Roberto Correa
Report | Print
Feb 15, 2023 -

Doral Volkswagen responded

Thank you for this review and for trusting our team here at Doral Volkswagen with your vehicle purchase! Arelis and Rayner are assets to our team and will be pleased to have their efforts recognized. We wish you safe travels in your new car!

February 02, 2023

No complaints. I flew in from Maryland to purchase a certain car that I had been looking for. The deal made over the phone was correct and ready to go when I showed More

by jguy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rainier Garcia
Report | Print
Feb 08, 2023 -

Doral Volkswagen responded

That's great to hear! Doral Volkswagen is glad the dealership was able to live up to its promise and that you had a straightforward experience. Flying in from Maryland shows just how important this purchase was to you, and I'm happy to hear that it all went smoothly. If you need anything else in the future, don't hesitate to reach out to the dealership. Thank you for your business!

February 02, 2023

Everything is fine and very professional all personal and the best is the time the work More

by javier.somoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Melendez
Report | Print
Feb 08, 2023 -

Doral Volkswagen responded

We're glad to hear the work is done efficiently and effectively, and it seems like that was the case for you. I hope you continue to have positive experiences in the future. If you need anything else, don't hesitate to reach out. Thank you for your feedback!

February 01, 2023

service was ok but they gave me my brand new vehicle with marks on the ourside painting and an oil spot on the driver seat. Definately not what you would expect when buy a new car More

by JPFANTONI6
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Rainier Garcia
Report | Print
Feb 16, 2023 -

Doral Volkswagen responded

Thank you for taking the time to leave us this review. We are concerned about the condition of your new vehicle and would like the opportunity to discuss this further. Please contact me directly at your earliest convenience. Jay Plant jayplant@lithia.com General Sales Manager

February 01, 2023

Mechanics needs better training and service advisor needs to be more transparent when it come to the information about someone car took my car for something simple recalls came out with more problems More

by rrestrebada1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge
Report | Print
Feb 16, 2023 -

Doral Volkswagen responded

Thank you for taking the time to leave us this feedback. We would like the opportunity to learn more about your experience with our service department so that we can improve in the future. Please feel free to reach out to me directly. Francisco Mora franciscomora@lithia.com Service Manager

February 01, 2023

The courtesy and service of Mrs Celeste Urena from Call Center and Mr Julian Alvarez at Service Department was excellent and very dedicated. More

by oaog0361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Alvarez and Celeste Urena
Report | Print
Feb 15, 2023 -

Doral Volkswagen responded

Thank you for this review and for trusting our team here at Doral Volkswagen with your vehicle! Celeste and Julian are true assets to our team and will be pleased to hear that their efforts have been recognized. We wish you safe travels until your next visit.

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