Doral Volkswagen

Very please, on how helpful and professional, , Jorge Calvo and the manager, Francisco Mora handled my car case.. Calvo and the manager, Francisco Mora handled my car case.. More

Service and recalls were done in a timely and efficient manner. The wait time was longer than expected, but the option of leaving and coming back was not really feasible for me. manner. The wait time was longer than expected, but the option of leaving and coming back was not really feasible for me. More

They really nickel and dime you every step of the way. After misdiagnosing the vehicle and trying to come up with a pay solution, I was sent an opportunity for credit to help with the repair cost. The amo After misdiagnosing the vehicle and trying to come up with a pay solution, I was sent an opportunity for credit to help with the repair cost. The amount of credit offered didn’t even cover a quarter of the cost and the interest rate was over 36% which is highway robbery. Thankful, after assumingely correcting the diagnoses, the amount owed was much more manageable. I gave the go-ahead to begin repairs. I was informed that they would set aside a loaner vehicle to drive during the repair. When I went to pick up the loaner, I was only then informed there was a $30 “gas and toll fee” which I paid. After leaving the dealership, I only then noticed the vehicle was nearly out of gas. I had to return the next day and they put gas in it but it only gave me enough fuel to drive to work for one of the 4 days I had the vehicle. Even though I was informed I could drive up to 50 miles per day, I was not given enough fuel to drive the allotted range. They disregarded my concerns over the fuel amount stating since I didn’t put any fuel it it myself, I apparently had enough, not to mention the time I had to waste to drive back and forth to get fuel out into and the fuel needed for those two trips. I would highly dissuade someone from using this dealer. More

Excellent service Excellent costumer service But take tonlong to order the piece that my car need tonlong to order the piece that my car need More

Wonderful service, 1 on 1 attention, fast turnover. The Lyft service was impeccable and wonderful communication The Lyft service was impeccable and wonderful communication More

Robert was very helpful and explained everything. Definitely I will come back in my next services. Definitely I will come back in my next services. More

They couldn't fix my vehicle. Mechanics are not smart enough to find the issue. Mechanics are not smart enough to find the issue. More

Ciro was very helpful and I will be taking my car back when it needs service again. when it needs service again. More

Ali did a great job by getting the deal closed and within expectations. He was always willing to help and maintained a great attitude towards closing the sale. expectations. He was always willing to help and maintained a great attitude towards closing the sale. More

Daniel and Bryan rock it. Very supportive and available to make the deal happening. Congrats Very supportive and available to make the deal happening. Congrats More