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Dorsch Ford Lincoln Kia

Green Bay, WI

4.7
2,022 Reviews
At Dorsch Auto Group, we help drivers find the right vehicle for their lifestyle. Whether you’re looking for a new Ford, Lincoln, or Kia, or a quality used vehicle of any make or model, our team is here to make the experience easy, honest, and enjoyable. From sales to service, we focus on clear communication and no-pressure guidance so you can feel confident every step of the way. At Dorsch Auto Group, it’s not just about the cars you drive, it’s about the way you’re treated. From sales to service, we focus on clear communication and no-pressure guidance so you can feel confident every step of the way. At Dorsch Auto Group, it’s not just about the cars you drive, it’s about the way you’re treated.
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2641 Eaton Rd

Green Bay, WI

54311

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Showing 2,022 reviews

August 09, 2012

everyone was great, helpfull and fun. i would let my family and friends know about kris he was great and did not push you too buy . More

by briankacz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
July 26, 2012

service tech did things not on repair order. pulled dash cover back & hid wires for PORTABLE satellite radio.Hidden wires including those needed to run radio such as auxilary line and antenna end. When ques More

by jlarm
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Pete Dorsch
Jul 30, 2012 -

Dorsch Ford Lincoln Kia responded

We are committed to providing a high level of service to our customers. We would not attempt to repair something that was not requested and/or broke. We repaired a broken exhaust manifold bolt and replaced three tires. There was nothing on the interior of the vehicle to repair. Removing a dash is a big job. We would not remove a dash to hide some wires on an aftermarket radio.

Jul 30, 2012 -

jlarm responded

After having another body shop show me how the pane is removed, it was not a BIG JOB as stated. The center panel simply pulls out and then the wires were tucked behind it. Without even looking at it you would have no idea what it involved. Stating that it was a big job only proves that fact.

July 21, 2012

GREAT dealership to work with and the best salesman!! Nice to have worked with such customer oriented facility. Will definately recommend to others. I will also travel here to have my vehicle serviced. G More

by jacckson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Eck
July 19, 2012

fast,(told the sales what i was looking for ) quick,(he showed me the car ) beyond my requirement(it had suff i would wish for but did not think i could aford..).very short waiting time between processes t More

by wallabee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Eck
July 18, 2012

Ray was very knowledgeable and helpful when selecting my new Ford Fusion. He clearly knows the product and provided a lot of information. I am very pleased with my purchase! More

by AL W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Besaw
July 11, 2012

Ray was very thorough about the vehicle I chose to buy and also very helpful in searching for other options during the process. He also settled on a very fair price for the car that I bought. More

by chett.a.zeise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Besaw
July 09, 2012

John was very friendly and helpful. He explained what was done and why. Even replaced a lug nut that was missing at no charge which they may or may not have tightened at the last service. More

by Donica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
July 05, 2012

Love the shuttle service, I can drop my vehicle off, get dropped off at work and then picked up. Doesn't get any better than that. More

by RickN750
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Collin
July 05, 2012

I received great service and it was very promt. John Collins said everything was in good shape but also to have the brakes checked next in as there is some more wear on one. More

by Ratkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Atkinson
July 05, 2012

Terrible experience with these guys! My girlfriend and I went to see if we could test drive a car, and we were very, VERY rudely turned away by their staff. We went in during what we believed were busi More

by Connor85
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Gene Eck
Jul 07, 2012 -

Dorsch Ford Lincoln Kia responded

Connor85, My name is James Vertz. I am the Sales Manager here at Dorsch and I was here during closing hours on Tuesday evening. I was very sorry to hear of your experience and take your comments to heart. I apologize for the way you were treated. Dorsch values its employees and continues to do its best to be flexible for them when it comes to closing early due to poor weather, for holidays and even the occasional Monday Night Football Game. We've been in business for 42 years. We strive to maintain great customer service and we try to exceed our guest’s expectations. If there is anything that I can do personally to address this, please feel free to contact me directly 920.469.3003. Again, we’re sorry for your experience and we will address this with the individual involved. -James Vertz Sales Manager 920.469.3003

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