Dorsch Ford Kia - Service Center

I hav worked with this dealership for at least 3 years. Bob Nuthals, service manager has always been very helpful and looks out for the customer. I had to have major work done and while in the process the Bob Nuthals, service manager has always been very helpful and looks out for the customer. I had to have major work done and while in the process they found out I needed to have brake work done also. Bob came out and explained it would be expensive and explained the extra amount of time and cost. At that time I could not afford to have both done. He told me the brake work could be done at my next scheduled oil change, but warned me that if I heard any odd noise to get the car in immediately. During that visit,wherever they were making the repair, it required them to get into the same area twice, but said since they were in there once they would only charge for labor one time. I paid the cashier and discovered they charged for same labor. I called Bob and he checked and he saw the error. I was reimbursed. I have worked with other dealers and never given the same quality of customer care or service. More

Did what I needed in a friendly and courtious manner. Didn't push extras. Nice waiting room. Free refreshments. I was informed of upcoming service that may need to be done on my car. Didn't push extras. Nice waiting room. Free refreshments. I was informed of upcoming service that may need to be done on my car. More

Bob is always friendly and takes good care of our cars. He makes sure that when we need to have work done it is convient for us and always makes things work out the best possible solution. He makes sure that when we need to have work done it is convient for us and always makes things work out the best possible solution. More

I took my Ford F-150 in for service, and problems with my truck were quickly diagnosed and repaired. Additionally, possible future repairs were outlined,and I can now plan for these.Bob was very knowlegeable truck were quickly diagnosed and repaired. Additionally, possible future repairs were outlined,and I can now plan for these.Bob was very knowlegeable and helpful during this process.I thank him for his strong work. More

Bob was very helpful and explained options in repairing the vehicle. He was very upfront and honest with what he thought the overall condition was of our car and why he would do one repair over the other. the vehicle. He was very upfront and honest with what he thought the overall condition was of our car and why he would do one repair over the other. More

We owe 3 Ford vehicles and we always take them to Scott VandenHeuvel for service. He keeps us informed on our service issues and how to prevent problems in the future. We trust him completely and would r VandenHeuvel for service. He keeps us informed on our service issues and how to prevent problems in the future. We trust him completely and would recommend him and Dorsch Ford to our family and friends. More

I made an appointment for an oil change for 3:30 with Scott Vanden Heavel, He showed up on time, He did an excellent job. Thank you, Kerry Lamal Scott Vanden Heavel, He showed up on time, He did an excellent job. Thank you, Kerry Lamal More

Bob is very helpful, he gives advice on what needs to be done in the future as he knows that I am a single mother and I need to plan ahead for services that are needed in the future. done in the future as he knows that I am a single mother and I need to plan ahead for services that are needed in the future. More

When our car needs service and we make a call or stop by When our car needs service and we make a call or stop by Dorsch Ford, we are always greeted politely and helped immediately. The technician explai When our car needs service and we make a call or stop by Dorsch Ford, we are always greeted politely and helped immediately. The technician explains to us very clearly and understandably, what the problem is and what it will take to fix it or alternatives to the plan. We are made to feel very comfortable in the waiting room and we've never experienced an inappropriate amount of wait time, it's sometimes even a lot sooner than we thought it would be. The facility is very clean and professional looking, and everyone else seems to be very happy with their job and it shows. More

This dealership has been great to work with and their This dealership has been great to work with and their work has been excellent. I have owned a 1998 Expedition since it was new and have taken all s This dealership has been great to work with and their work has been excellent. I have owned a 1998 Expedition since it was new and have taken all service work to Dorsch in the past 12 years even though I did not buy the SUV from Dorsch. More