Dorsch Ford Lincoln Kia

I think they are too big to provide exceptional service. I had the feeling that they were more interested in making a sale when we bought the car. When we had a problem with it they offended us by treating I had the feeling that they were more interested in making a sale when we bought the car. When we had a problem with it they offended us by treating my wife as a dumb broad. It has left us with a bad opinion of the company. Not sure we would buy another car from them. My wife was driving in /green Bay when the engine light went on and the car ran rough, She drove to Dorsch, explained the problem. but they were not able to duplicate the problem. She was told that the service department is backed up and they don't know when they can diagnose the problem. My wife asked if there was a loaner she could use and was told that there are none available. The next day (July30) we rented a car from Enterprise and paid $900 for four days of rental. The next day I drove back and met with Brandon Vaniten who seemed surprised that we had to spend that much money. He told me that Dorsch has a relationship with Enterprise and he would see about having Dorsch provide a rental through Enterprise. Also, he said that he would see about getting the problem diagnosed soon. He was very helpful and professional. A couple days later we received a call from the service department that they found the possible problem. On August 4 Brandon left a message that Kia and Ethos (?) will cover the repairs. He expected the car to be repaired the next day. The next day Attila (?) called to say that the car will be done on the 6th. He called on the 6th to say it will be done by noon that day. Then he called to say that it is done and can be picked up on Friday, the next day. We picked up the car on the 7th. Dorsch covered the repair and the car rental. I am pleased with the result but am still irritated with the way my wife was treated by the first individual she dealt with. WE DO NOT HAVE HIS NAME. More

Discussed everything that is going happen, what it will cost and saved me money by using my coupons thx cost and saved me money by using my coupons thx More

Today I had an appointment for my SUV I got. Because my last appointment the service adviser Justin told me that if I had any other issues with how it’s shifting to bring it back. So I made an a Because my last appointment the service adviser Justin told me that if I had any other issues with how it’s shifting to bring it back. So I made an appointment. I had at my husbands shop the week before to have the oil changed and we noticed that the rear main seal was leaking. We cleaned the underside of my car. Today when I took my car in I get told nothing is wrong with it and that the technician that worked on my vehicle sprayed the underside because it was leaking oil. Mind you the oil plug and oil filter is not near my rear main seal and that’s where it’s leaking. Calls me tells me nothing is wrong. Then why did you clean it cuz it was clean from the oil change. I was in the garage at my husbands shop when he completed the work and I helped him with it as well. My husband being a certified mechanic knows what he is doing he has been wrenching for over 30 years. To tell me he doesn’t know what he is talking about and making me look like a dumb xxx as well when I also work in automotive. So to have a service writer say I don’t know basically what I am talking about when I do is wrong. Then to rack a customer when they are on a budget to begin with to make a payment then you want 425.00 for a inspection fee is ridiculous. When the customer knows for a fact that the vehicle is leaking. I bought my vehicle in November 2025 and had nothing but problems with it since I bought it. First none of my TPMS sensors worked and the light comes on after I buy it and started driving home having to turn around. Chip in my windshield that should have been filled that wasn’t that is not starting to spider, then the transmission slipping and slamming into gear with them completing a transmission flush to getting it back and a month later is doing the same thing to now my rear main. I get it’s used but for a service writer to say nothing is wrong. I think your technicians are lazy and don’t like working or completing certain jobs. And your advisor Justin I’m not happy at all with right now. Since when does a dealer charge per job. Cuz I have called 5 different dealers here they have 1 fee and a fee for different jobs.. get real. I keep taking here because when I brought it I was told I had to bring it here for any type of warranty work. Then I get told I don’t have too. So what is the truth. I’ll never be able to get my car back with them taking out my car payment and then having to pay the outrageous bill service is going to charge me cuz they say NOTHING is wrong when I seen it with my own two eyes. I pointed it out to my husband, and feel it shifting funny and whining when trying to xxxx when getting on the highway when it’s cold. I call to talk to the manager for the department and he avoids me too. Just ridiculous. . What some xxxxty customer service. More