Doug Smith Chrysler Dodge Jeep Ram - Spanish Fork

Very Dishonest & Over Priced on Vehcles! My brother went there to purchase a Chevy Silverado. He knew which one he wanted. He had shopped around and online. Needless to say by the end My brother went there to purchase a Chevy Silverado. He knew which one he wanted. He had shopped around and online. Needless to say by the end of the day they had pushed him into a Ram 1500? They never kept there word with the out the door price. Added in so many add-ons. Plus trade in on his vehicle they would give him $13 hundred. In the paper work they gave him $500. I caught them in so many lies & Excuses. Telling me his old truck would be sold for Scrap? That's all they would get out of it! Lol. I already new and seem it listed on there website for $6000. Seriously. They then tried to deny it. My brother did not understand what all they had done. Yes he should have just walked out on them. But when there are 5 salesman pushing and pushing a vehicle down your throat? My brother was diagnosed with Parkinson's Disease two weeks after? He didn't know all the add ins or what they had done in the contract? . Then put him on a 75 month loan for 8.9% interest. xxxx, for that kind of a deal. He should have been able to buy the Chevy Silverado? As I spoke with the dealership after 2 days. I learned why they pushed him into the Ram. They never had the Silverado he wanted. But on the phone was completely the opposite they had what he was looking for?? They took advantage of the whole situation. Yes my brother should have not gone by himself? I wish I could have gone. If a dealership can take advantage of an individual can tell them one thing and do something else. As for his trade in. I bought it back from them. The same price. 10 days later.... Funny thing they still had the license plates still on it. Salesman (manager) said... It's your Lucky Day? First time in 27 years he forgot to take the plates off a vehicle? Seriously Blow Smoke Up Someone Else's ***! Also they put the Wrong Plates on his New Ram?? We just received the correct plates July 16 2016. We were never notified of nothing for 7 weeks this Ram had the wrong vin. # Plates and Registation which was another individuals. They were a little upset when I told the dealership I took the plates to the DMV? I felt that was the best place to take them? Doug Smith in Spanish Fork Utah. Are a bunch of Dishonest, Liars as well illegal issues. If nothing else I hope this review will get people to think twice before purchasing a vehicle from them. I am Not impressed with Doug Smith at all!! I hope this can save someone else some time and money. There are better places to purchase a vehicle & be treated honestly.. More

Pleasant, but dishonest Steve was very polite and helpful as we searched for a vehicle, but two big points made it an unfavorable experience. 1. We understand that part of t Steve was very polite and helpful as we searched for a vehicle, but two big points made it an unfavorable experience. 1. We understand that part of the game of car salesmanship is to wear the buyer down, but the whole process took entirely too long. There wasn't much haggling, so there really was no need for the sale to take as long as it did, nor for us to have to wait an extra almost 30 minutes to get the car back from being detailed once all had been signed. 2. We were also disappointed with the dishonesty over how much of a savings it was stated were getting on the car. We bought a base model vehicle with no bells or whistles, with which we are very happy. But we did not save $7,000 over MSRP. That is a blatant lie, but we realize that is also part of the game of car salesmanship. We should have asked to see the dealer invoice sheet, rather than let the boys crunch the numbers at the privacy of the manager's desk. Their honesty is not required for everyone to walk away happy, but their dishonesty will keep me from recommending Doug Smith Chevy in Spanish Fork to my friends and family. More