Douglas INFINITI

This was the 4th transaction I've completed with Douglas Infiniti. Starting with a purchase sometime around 2005, 2 Q50 Leases (2020 & 2023), and my most recent purchase. I've worked with multiple sales r Infiniti. Starting with a purchase sometime around 2005, 2 Q50 Leases (2020 & 2023), and my most recent purchase. I've worked with multiple sales reps and finance managers. Most recently, I had the pleasure of working with Axel Perez, Steven Sosunov, and Michael Carbone in service. They have consistently made it a pleasure to do business and have earned my loyalty once again! Thank you all for making the purchase and leasing of a vehicle a pleasant experience! Joe H More

Michael Carbone is the best service advisor, he would work with you to resolve any of the issues your car is having. Can't say the same about the rest of the service department including the manager. So work with you to resolve any of the issues your car is having. Can't say the same about the rest of the service department including the manager. So April 1, 2026 driving back to work my car completely went dead while driving. Got it towed to a shop where they pulled codes and determined it was the rack & pinion assembly. Bought the rack & pinion assembly directly from infinitiwholesaledirect.com. The OEM rack and pinion assembly came from Infiniti of Winston Salem in North Carolina. Got the rack and pinion installed at DriveWorks Auto Center in Union, NJ. They installed the rack & pinion and couldn't finish the calibration said I had to take to Infiniti to finish the calibration. Took it to Douglas Infiniti and they informed me that it was the modules and I had to replace them. Took out a personal loan of 6k just to fix the issue with the steering. After waiting about a month I got a call that the car was ready and that I can pick it up. I pick the car back only for another issue to arise with the steering a few weeks later. When driving I lose steering completely for a quick second, then after that I have to hold the steering wheel slightly to the right or left otherwise the car is going to pull egregiously to the opposite side. Took it to Douglas Infiniti this past Tuesday to get this new issue resolved since I only had the car back a few weeks after they installed the modules. Michael was not in so he referred me to Martin another service advisor. Took it in Tuesday, got the car back that Tuesday (Martin and the tech said maybe I had hit a pothole that threw off the steering angle, if a pothole can do that wouldn't that be a safety issue) only for the issue to happen again the next day. Now Martin from Douglas Infiniti and the service manager are saying the rack and pinion that was installed by DriveWorks may be the issue as this sounds like a hardware issue and not a software issue even though the literal steering issue corrects itself after a few more minutes of driving it. If the rack and pinion is the issue, and I took it to Douglas Infiniti who willingly took my 6K to do the module job, does that mean they ignored the issue with the rack and pinion and let the car off the lot knowing it was an issue ? If I have DAS and this is all drive-by-wire and the rack and pinion was the issue how were you guys able to calibrate the system, certify your work, test drive everything saying it was okay, and let me drive away with the car ? After this whole ordeal I probably wont be dealing with Douglas Infiniti unless I'm dealing with Michael. The service manage and Martin don't try to help at all. More

I recently worked with Axel Perez on the purchase of a pre-owned 2021 BMW M440i. His service and attention to detail are exceptional. He is very knowledgeable about the process and it went very smooth. Th pre-owned 2021 BMW M440i. His service and attention to detail are exceptional. He is very knowledgeable about the process and it went very smooth. There was an issue with the AC not working and Douglass made sure all was all right before I picked up the car. This dealer is trustworthy and professional. More

Axle Perez was incredibly kind and helpful, making the sale go smoothly, thanks for the great experience sale go smoothly, thanks for the great experience More

Didnt have a good experience at this dealership at all. .was in there for 3hours for them to tell me they couldn't get my trunk to open. I left there and in. About a hour I got my own trunk open. And becaus .was in there for 3hours for them to tell me they couldn't get my trunk to open. I left there and in. About a hour I got my own trunk open. And because it wasn't a newer car I guess that. They didnt want no parts of dealing with it. And told me In order for my trunk to open they was going to have to takeout my back seats. Which wasn't true cause I didnt have to do non of that. I guess they only good for brake jobs and basic quick fixes. If it has to do with manual work without computers they send u out the door.And I fixed the beeping noise that they also said they couldn't do. Itz cool doe...I would never go back there and I wouldn't send no one there. That was my experience.. More

Sharing my experience with Infiniti so you can all take warning. I’ve been a customer for 5 years and I have 6 payments left on my 2023 QX60. I took the car in for service on 8/14/25 to Douglas Infiniti i warning. I’ve been a customer for 5 years and I have 6 payments left on my 2023 QX60. I took the car in for service on 8/14/25 to Douglas Infiniti in Summit, NJ. They gave the car back to me with a cracked windshield. They owned up to it immediately. It was two weeks before someone approved the replacement. Then another two weeks to be told they’re on back order. Finally they’ve said there are no windshields for at least another four weeks. So, best case is a mid October replacement, if that. The crack is now about 24” long and I can be pulled over whenever a cop is having a bad day. I’ve spoken to the service dept., parts dept, and Infiniti customer care. The latest update is there’s no update and they want to email me weekly to say there’s no windshields until they have one. I presented a couple reasonable solutions to a problem that originated with them: -Let me bring to a windshield repair place and expense to them. They said No to this. -Take back the vehicle and it’s 6 remaining payments ($3500 total probably the cost of a windshield anyway) and immediately sign a new lease and commit to another term. They said No to this. -Give me some incentive to sign on for another lease if they’re making me wait for a windshield and to end of lease term. They said No to this. The only option to fix this is for me to make a claim on my insurance and handle the repair myself, causing my premiums to increase, yet again. While Infiniti has chosen to do nothing and just tell me to wait. So now I’ve advised them that I’ll tell thousands of my closest friends how they’re handling my situation. There’s plenty of brands out there to choose from and I’ll certainly be shopping around. More

Axel was awesome very nice and knowledgeable. Would definitely recommend him to anyone who may be looking for a vehicle. Would definitely recommend him to anyone who may be looking for a vehicle. More

I had a wonderful experience purchasing my car with Armand at Douglas Infiniti. From the moment I walked in, Armand was friendly, professional, and never pushy. The entire process—from introductions to Armand at Douglas Infiniti. From the moment I walked in, Armand was friendly, professional, and never pushy. The entire process—from introductions to financing—was smooth and transparent. He explained everything clearly, answered all my questions, and made me feel comfortable every step of the way. I highly recommend this dealership to anyone looking for a stress-free and positive car buying experience. More

Steven Sosunov was the best. I came from a car I hated to now one I love. Infiniti makes a great automobile and Steven Sosunov and staff were terrific. I came from a car I hated to now one I love. Infiniti makes a great automobile and Steven Sosunov and staff were terrific. More

Great experience from the moment we walked in without an appointment and spoke with Armand. appointment and spoke with Armand. More