Douglas Volkswagen

DO NOT BUY A FROM THIS DEALER - REGRETFULL EXPERIENCE!!" I have been leasing two vehicles for the last eighteen years from different dealers and never had a problem until I leased with Douglas Volkswagen. I I have been leasing two vehicles for the last eighteen years from different dealers and never had a problem until I leased with Douglas Volkswagen. I was enticed by their 2014 labor day weekend specials on VW Jettas. I was currently leasing a VW Passat and the lease was nearly up, so I decided to take a 3 years lease with Douglas Volkswagen and since I was a repeat VW customer I expected the standard trade-in benefits of milage and wear & tear. Everything was quiet until in late December 2014 I received a bill from Volkswagen corporate requesting payment for wear & tear and late fees, this was the first time I was alerted to the problem. I reached out to the dealer to inquire about this and was told to basically go pound sand. Then I reached out to Volkswagen Customer Care and was told that the dealer usually takes care of these fees (so again, go pound sand). Next I filed a complaint with the better business bureau (bbb.org) and sent a copy of my complaint via email to the president Peter Liebman of Douglas Volkswagen and I never received an acknowledgement or response (again they don't care for my repeat business - so go pound sand). It cost time, aggravation and un-expected expenses. So the labor day savings turned out to be a drastic expense so its safe to say I will never do business with Douglas Volkswagen ever again as they refuse to work out anything with me. I can only share my negative experience in the hopes that they can't victimize others. More

Stellar experience. Douglas VW has my appreciation. David Suchocki's reputation preceded him as he made my first time financing a car a breeze. I will definitely be doin Douglas VW has my appreciation. David Suchocki's reputation preceded him as he made my first time financing a car a breeze. I will definitely be doing business with the Douglas team in the future. More

Purchased a 2015 GTI from Douglas Volkswagen Excellent service and communication from Diana Cecere (digital sales rep) and Vlad Voskoboynikov (live sales rep). Negotiated a fair price for th Excellent service and communication from Diana Cecere (digital sales rep) and Vlad Voskoboynikov (live sales rep). Negotiated a fair price for the 2015 GTI as well as my trade in. Vlad had to track down the exact car I was looking for.....and delivered it on time. Always professional and always helpful. Would recommend them in the future. Chris B More

Service Representative I recently had the pleasure of working with Ms. Kym Sibbles regarding the servicing of my 2010 EOS.. I have been a Douglas customer since 2002. My car I recently had the pleasure of working with Ms. Kym Sibbles regarding the servicing of my 2010 EOS.. I have been a Douglas customer since 2002. My car came in for routine servicing and Kym took care of my loaner car while mine was being serviced. She goes the extra distance to make sure all is completed on schedule. Thanks Kym for all your years of service to me and other Douglas customers.. You are the best!! More

Irene you Rock !!!! I came in not expecting to get approved and Irene helped me within an hour. the service was great and Irene was awesome. I will be back next year for I came in not expecting to get approved and Irene helped me within an hour. the service was great and Irene was awesome. I will be back next year for an upgrade. Thank you so much for such great service. I am also a Client for Life :) More

Great sales - Isaac Bunton Came back for a second lease just to work with Isaac. He's friendly, helpful and got me a GREAT deal on both my GTIs. I've even sent 2 friends over Came back for a second lease just to work with Isaac. He's friendly, helpful and got me a GREAT deal on both my GTIs. I've even sent 2 friends over for a Jetta and a Passat. I'll keep coming back to Douglas as long as Isaac is there! More

A Christmas Miracle When other dealers had nothing to offer and turned me away, David at Douglass was honest and explained all of my options. He turned a horrible experie When other dealers had nothing to offer and turned me away, David at Douglass was honest and explained all of my options. He turned a horrible experience into a great one and a happy new year for me. David is professional and committed to his customers. I am very happy with my purchase. More

SCharlestin new client for life @ Douglas VW :^) I did not go in expecting to get a car however, Jeremy was very hospitable, he opened the door for me, offered me water, he made so comfortable I had I did not go in expecting to get a car however, Jeremy was very hospitable, he opened the door for me, offered me water, he made so comfortable I had to get the car that day and not come back the following week like I initial said. The most important aspect of my experience was he did not rush me or forced me into getting a car. This is my first VW experience, I hope to continue this new relationship and will refer friends and family. I live next to a dealership in Bloomfield and did not like my initial contact with them in October 2014. Whatever the VW management team is doing at Douglas, continue... Awesome job Jeremy and tell the wife Sak Pase, kembe fo! More

Dominic Romano Douglas VW AS always, outstanding service call. Everything explained to me and no surprises. Dominic Romano just makes it a wonderful experience. I feel comforta AS always, outstanding service call. Everything explained to me and no surprises. Dominic Romano just makes it a wonderful experience. I feel comfortable with my car in his hands. More

Great experience My family recently moved to NJ and needed a good car with minimal initial out-of-pocket expenses. My husband called the dealership to tell them exact My family recently moved to NJ and needed a good car with minimal initial out-of-pocket expenses. My husband called the dealership to tell them exactly what we wanted and set up an appointment. When we arrived, we had two cars waiting for us. We spent a little time with Jeremy reviewing our needs and then test drove both cars. After the test drive, Jeremy presented us with our options, which were right on target with what we had requested. We weren't ready to sign that night and were extremely pleased that there was no sales pressure. We called Jeremy the next day and had our VW Passat that night. It was an easy, hassle-free experience, and we love driving our new car! More