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Douglas Volkswagen
Summit, NJ
1,632 Reviews
The Real Douglas Difference is personal. It’s the Heart of Douglas: our people.
We know that when you purchase or service with us, you’re not just buying a vehicle; you’re buying us. We are your Hometown store- our team members have grown up with us in Summit and we take pride in investing in our mutual future. We live by the creed, “It’s not the market. It’s the men and women” here at Douglas. That’s why every person that joins the Douglas team is selected carefully not just for their skill, but for their will.
We believe that the road less traveled is sometimes the right one to take. That is to say, the decisions we make are not always the easy ones; but right isn’t always easy. We invite you to take a test drive of our integrity – It’s more important for you to walk out of one of our dealerships knowing the type of business we run than you buying a car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,632 reviews
October 07, 2026
Terrific experience for auto body repair. Beautifully done, and early. Great communication throughout, Most notable is how kind and helpful everyone was at the facility One of my best bus Beautifully done, and early. Great communication throughout, Most notable is how kind and helpful everyone was at the facility One of my best business experiences ever. Highly recommend!! More
by vwpaske
Verified CustomerEmployees Worked With
Michael Mantone
October 04, 2026
Douglas Motors took me in right away and repaired my car in a timely manner. in a timely manner. More
by ROB_CHE
October 02, 2026
Efficient, quick, professional service and great communication throughout. I would highly recommend your dealership and service center. communication throughout. I would highly recommend your dealership and service center. More
by trishwish26
September 29, 2026
Consistently friendly, helpful and they do their job right the first time. Daniel has been terrific. right the first time. Daniel has been terrific. More
by axiom_quay7
Employees Worked With
September 21, 2026
Best service advisors in the business. Communicate well and deliver as promised. Danny Cruz is great. Communicate well and deliver as promised. Danny Cruz is great. More
by jeff.pagliaro
Employees Worked With
September 19, 2026
Been working w this dealership for 20+ years and every experience has been excellent! The sales people are honest, knowledgeable and never pushy….which makes Douglas VW stand apart in my opinion. My pre experience has been excellent! The sales people are honest, knowledgeable and never pushy….which makes Douglas VW stand apart in my opinion. My previous salesperson retired, so I worked w Aiden and Andrew. Both with excellent. Ultimately I closed the deal w Andrew and he made the process seamless, efficient and enjoyable. Even with my 7 yo daughter along he was kind to her and understanding of what my goals were. Thank you to Andrew and to the team at Douglass VW! More
by lismarie415
September 16, 2026
My car was at the dealership for two weeks due to them being unable to get a replacement part. Was unable to get a loaner car for 3 days. Car was returned to me unwashed/not cleaned. being unable to get a replacement part. Was unable to get a loaner car for 3 days. Car was returned to me unwashed/not cleaned. More
by james@trollo.io
Employees Worked With
September 15, 2026
This was not the best experience for me at Douglas, where I have been a customer for many years. My car needed a new fuel pump. I really needed a loaner, but there were none available. The process took longe I have been a customer for many years. My car needed a new fuel pump. I really needed a loaner, but there were none available. The process took longer than anticipated. I had also discussed with Brian a required oil change and was told it would be done along with checking everything out. The oil change was not done, and I'm assuming nothing else was checked out. I am disappointed. More
by naomigelfand
September 13, 2026
I love Douglas Volkswagen - Summit! My experience from the initial sale through to the latest service department work I had scheduled. I love that Brian was assigned as “my guy”. He’s a My experience from the initial sale through to the latest service department work I had scheduled. I love that Brian was assigned as “my guy”. He’s always responsive and very professional. I explained the loud sound I was hearing, making my drive far less than enjoyable. Brian understood the assignment. Most importantly, my issue was resolved and once again I love my car! More
by Mzsandra
