Douglas Volkswagen

Jeremy as always provided outstanding customer service and Chris was extremely helpful in the process of purchasing my lease, as well as a pleasure to work with and Chris was extremely helpful in the process of purchasing my lease, as well as a pleasure to work with More

From the moment we stepped inside Douglas VW, my wife and I (both in our 70's) felt welcomed (without it being overdone). We were immediately taken in hand by Duncan Bradley who politely queried our inter I (both in our 70's) felt welcomed (without it being overdone). We were immediately taken in hand by Duncan Bradley who politely queried our interests, answered our questions thoroughly (without "lecturing"), and smoothly (but not glibly) helped us see our alternatives. He dealt aptly and completely with satisfying our perceived needs, investigating possibilities we'd missed, and alerting us to alternative purchasing arrangements. Duncan expertly balanced friendliness, knowledge of his products, flexibility in applying his product knowledge, and patience as we tried on the Passat that seemed to suit us best. Chris Ng was introduced to us by Duncan, and Chris dealt smoothly, thoroughly, and clearly with the various detailed options available to us concerning extended-maintenance offerings, details of financing, etc. He was friendly, very responsive to our questions, and just as excellent in his own way as was Duncan in his. Neither my wife nor I would hesitate to return to Douglas in the future, as we surely will since we purchased a new Passat Wolfsburg with which we're very satisfied. I have never been treated better in my more than 50 years of investigating and purchasing new cars. More

First, I would like say that my experience with Douglas Volkswagen and my salesman Vlad was like no other. When I arrived at Douglas I was greeted with such a welcome that I was taken aback, they knew me Volkswagen and my salesman Vlad was like no other. When I arrived at Douglas I was greeted with such a welcome that I was taken aback, they knew me by name. I hadn't anticipated or planned on leaving with a new car straight off of the showroom floor or any car for that matter, but Vlad knew he was going to get me the car that caught my eye, which was a 2013 Volkswagen CC. He was so knowledgeable in his business and made me feel so comfortable and at ease. Whatever question I through at him, he was able to answer without hesitation. So, I just let him do what it is he does. Vlad is the BEST and I thank him so much for my CC and Douglas Volkswagen for employing such a great salesman. Madeline More

I recently leased a 2014 Jetta and had a very positive experience. I worked with Jeremy Gutierrez and his customer service was great. I feel like a got a good price and the whole process was very easy experience. I worked with Jeremy Gutierrez and his customer service was great. I feel like a got a good price and the whole process was very easy More

Simon Krugly was the salesman who took care of me. I found him to be very friendly, highly knowledgeable, exceptionally patient, really well-spoken and eager to be of service. I was happy with the deal found him to be very friendly, highly knowledgeable, exceptionally patient, really well-spoken and eager to be of service. I was happy with the deal he worked out and it was a pleasure to do business with him. More

Jeremy Gutierrez has been incredibly helpful, as I recently bought my first car. He has known my family for a few years, and continuously provides quick responses, helpful support and guidance. I si recently bought my first car. He has known my family for a few years, and continuously provides quick responses, helpful support and guidance. I sincerely appreciate his professional and friendly demeanor! More

Vlad was helpful in showing and explaining the different options we had. He was honest and his service was impacable and prompt. For the first time in a long time it was a really great experience doing busi options we had. He was honest and his service was impacable and prompt. For the first time in a long time it was a really great experience doing business with a professional. Would highly recommend him and the dealership. Robert More

Service was friendly and went the extra mile -- everything you'd expect and more... very professional and helpful; made sure all aspects of sale went smoothly -- coffee in courtesy area was pretty everything you'd expect and more... very professional and helpful; made sure all aspects of sale went smoothly -- coffee in courtesy area was pretty good too! More

I just got my car there a couple of days ago and worked with a terrific salesman, Jeremy. He and his manager Kurt made sure I was happy with every aspect of the car. Everything was explained in full detail with a terrific salesman, Jeremy. He and his manager Kurt made sure I was happy with every aspect of the car. Everything was explained in full detail so that I wouldn't have a worry in the world. I was a little nervous about getting a new car, this was my first time. Jeremy made it so stress free and hassle free. It was the best experience I could have asked for. If anyone is looking into getting a new or used car, Douglas VW is definitely the place to go. My fiance was even saying how he wished he would have gone to Douglas instead of where he went for his. Professionalism at it's best!! More

this is the 2nd car i've gotten. they are helpful, knowledgeable, friendly and efficient!! they helped deal with my insurance company and got me a lower interest rate. they really care about their cus knowledgeable, friendly and efficient!! they helped deal with my insurance company and got me a lower interest rate. they really care about their customers More