Douglas Volkswagen

I have wanted a VW Beetle since I was 9 years old, so naturally when it came time to buy my first car I immediately started researching certified pre-owned Beetles in the area. After a very enjoyable tes naturally when it came time to buy my first car I immediately started researching certified pre-owned Beetles in the area. After a very enjoyable test drive, I started to discuss my options with Jeremy, the salesman at Douglas. Jeremy discussed the importance of test driving other vehicles, that weren't Volkswagens, to ensure that I made the right decision since it was going to be my very first car. I then went on to have a horrible experience at a Honda dealership and after that I knew that the Beetle I test drove with Jeremy was my car. I immediately called Douglas and put a deposit down, via the phone, no less. The whole dealership was incredibly accommodating throughout the entire process. I truly felt that Jeremy was on my side while navigating the credit process, and the financing options. Jeremy told me all about the college grad program and walked me through that process and even recommended an insurance company for me. I had a truly great experience at this Dealership and with Jeremy as my salesman. I highly recommend not only using this dealership, but asking for Jeremy as well. More

Went to the dealership a few days ago to look at the Vw CC. The dealerships parking was a little tight but I guess it would be since it is an in town dealer. Met tito as soon as I walked in and he was ver CC. The dealerships parking was a little tight but I guess it would be since it is an in town dealer. Met tito as soon as I walked in and he was very nice. We sat down and he asked me about what I wanted in my Cc. We went for a drive and I loved it. Tito told me that the csr has some great deals and if I'm interested in thr car that I should jump onto the great deal being offered. Well he was not kidding at all. So I now am a proud owner of a vw cc. Thanks tito for your professionalism and a great deal. More

I had a great experience. First time leasing a new car, I was a little green. But, I found Jeremy very personable. I will certainly come back to Douglas for another car and would highly recommend Jeremy to a was a little green. But, I found Jeremy very personable. I will certainly come back to Douglas for another car and would highly recommend Jeremy to anyone. Thanks again! More

I stepped into Douglas VW to test drive a 2003 Passat. It had low miles and was in great condition mechanically so I decided to try and purchase it. I am a student with a college budget and have to be very f had low miles and was in great condition mechanically so I decided to try and purchase it. I am a student with a college budget and have to be very frugal with my money so my hopes weren’t set too high with financing a new car. My salesman, Simon, was very personable and understood what that budget was like. I had a hard time getting approved for a loan because of both the price of the car and age as well as me still building credit. I was approved for one loan but they needed the money in 36 months and I could not afford the payments. They had even lowered the price of the car to help me try and get a loan. Due to the fact that it was Saturday, the finance manager as well and Simon had told me that they will keep trying and let me know by Monday. On Monday they called me in to talk about the situation. Simon said they had kept pushing for different loan companies and presented me with a 48 month loan that would get me much lower payments than I could have ever hoped for. Douglas VW delivered above and beyond my expectations for a dealership. I have had dealership experiences in the past that were far from pleasant but Douglas VW put me above cloud 9 and I cannot shake this happiness. Simon, as well as the service team has restored my faith into VW and now I want to continue a brand loyalty with their company and this would not have been made possible without the excellent service that my salesman had provided. When I decide to get a new Volkswagen, Douglas VW is where I will be picking it up because they genuinely care about their customers as well as their product and will be more than happy to be their customer. I am so thankful for the experience I had as well as the salesman that worked out the deal and I cannot even put to words how happy I am today. This is a very well deserved five star reputation! More

Overall the greatest experience possible. My husband and i came to Douglas Volkswagen to look at an used 2013 sport car with a few miles. We were greeted by Simon Krugly, and he took us on a test drive and i came to Douglas Volkswagen to look at an used 2013 sport car with a few miles. We were greeted by Simon Krugly, and he took us on a test drive and was very nice and not pushy at all during the entire process. Simon could not have made the experience more pleasurable or stress free. In fact everyone we came in contact with at the dealership was extremely helpful and gave exceptional customer service. Both my husband and I were satisfied with the service we received therefore when purchasing our next vehicle we will definetly be doing business with them again. Definitely made the car buying experience a good one! More

Awesome job by jimmy to get me a great deal on a gti. Best car buying experience I have had and hope to continue doing business with Douglas and jimmy Best car buying experience I have had and hope to continue doing business with Douglas and jimmy More

My overall experience with Douglas Volkswagen has been phenomenal. The prices were great, the friendliness of the staff was top notch. I definitely would recommend this dealership to others. Keep up the g phenomenal. The prices were great, the friendliness of the staff was top notch. I definitely would recommend this dealership to others. Keep up the good work guys!! More

While on a trip away from home, I ran over a traffic cone that apparently had fallen off a truck, damaging portions of the front air dam. The damage had to be fixed before we could continue our trip. Mr. that apparently had fallen off a truck, damaging portions of the front air dam. The damage had to be fixed before we could continue our trip. Mr. Riello found the needed parts and arranged for the repair to be started quickly, so that we were on our way to New England with only a couple hours of delay. The needed repairs were thorougly explained and the work was completed to the highest standards. Throughout, the customer care and staff professionalism were excellent. I highly recommend the Douglas VW Body Shop. More

The altenator on my eurovan let go just after the George Washington Bridge my last road trip from MA to PA. I limped into Douglas with my jumper cables running from auxiliary battery under my seat out the d Washington Bridge my last road trip from MA to PA. I limped into Douglas with my jumper cables running from auxiliary battery under my seat out the door, under the hood to the main battery to keep it running. At first it looked like they were too busy to see me but then the service manager Rick Szucs over heard my problem and said they could squeeze me in. Well, it all turned out wonderful and within 24 hours they had the special order 120 amp unit and had me up and running. To make it even sweeter they gave me a loner Jetta so I could make it to a friends house for a free overnight stay. I love my Volkswagen and now I love Douglas too. More

when i walked into to Douglas VW car dealership I was greeted and welcomed i was refereed by another person who has purchased a car from Douglas vw ... the customer service is awsome... David Suchocki wo greeted and welcomed i was refereed by another person who has purchased a car from Douglas vw ... the customer service is awsome... David Suchocki worked and worked so hard to get me in a new car , a 2009 honda civic at that i really appreciate what time he has put in to help me with my budget and to get me in a car that fits my needs . With Customer Service,Quality of Work,Friendliness,Price,Overall Experience David Suchocki rocks i will refer anyone to him he's the man for douglas vw THANK YOU DAVID ! I appreciate you ... More