Douglas Volkswagen

I have just moved into the area from Flemington, NJ and was nervous about switching VW dealerships. It, however, was made easy by Rick Szucs service manager. Over the phone he explained that new customer was nervous about switching VW dealerships. It, however, was made easy by Rick Szucs service manager. Over the phone he explained that new customers can find coupons on http://www.douglasvw.com and after looking at the website I felt comfortable about switching dealerships. Nevertheless, I was having problems with my driver’s seat not adjusting and the fact that I’m disabled really worried me. Rick had the car checked out and found out a new frame was needed which costs close to a thousand dollars. I almost collapsed! Rick asked me questions and found out I had bought an extended warranty. He said to give him some time to work on it. He then called me up to bring in the car for an appraiser to look at the drivers seat. And can you believe it Rick Szucs came through again. Douglas VW has now a lifelong customer in me. If the service department is so good I can only imagine what the sales department is like. More

I have been through so many dealerships in NY and I could honestly take the 40 mile trip to Douglas every day if I had to. Great customer service, felt welcomed and acknowledged. Rick listened me out and pro honestly take the 40 mile trip to Douglas every day if I had to. Great customer service, felt welcomed and acknowledged. Rick listened me out and provided the best customer service I have ever encountered. He introduced me to the tech as well and I feel like I created a bond there already so I will definitely go back to the service department every time and I highly recommend it. I will also give the sales department a try as well when the new golf R comes around. More

I was really impressed with the dealership and their employees. Mainly, Duncan was super helpful and I felt like he really tried do save me some money on my passat. I'll need to get a car for my daughte employees. Mainly, Duncan was super helpful and I felt like he really tried do save me some money on my passat. I'll need to get a car for my daughter when she graduates this month so I'll probably be coming back to work with these guys. More

My experience with vlad was like no other. He greeted me at the door with a smile. I was looking at a few different cars and got to test drive the passat and the Jetta. Ended up going with a Jetta and go at the door with a smile. I was looking at a few different cars and got to test drive the passat and the Jetta. Ended up going with a Jetta and got a great deal. Thanks vlad. More

Douglas VW made my experience exceptionally awesome. I was in slump due to the fact that my previous car broke down on me so went online and filled out an auto loan application thinking no one will call w was in slump due to the fact that my previous car broke down on me so went online and filled out an auto loan application thinking no one will call with my credit that I was in process repairing. I was wrong David called me at work an explained all I needed to bring in for my visit. When I to the dealership he took all my paperwork and explained the process and within an hour I was approved not due to my credit but due to David's hard work and persistence. He was the most pleasant and it was like I knew for him years he was more concerned with me being able to be mobile again than anything. He went above and beyond for me and I truly appreciate it and I love my car thanks to Dave more then a salesman he's a friend to me. Thanks More

Thanks Bobby for your assistance and excellent service! The transaction was fun, smooth, and effortless all thanks to you! Thank you again for your wonderful service! The transaction was fun, smooth, and effortless all thanks to you! Thank you again for your wonderful service! More

Tito and Chris made my first car buying experience really great! When I test drove the GTI, Tito gave me a real test drive. Not some around the block and back to the dealer nonsense. He went straight to th great! When I test drove the GTI, Tito gave me a real test drive. Not some around the block and back to the dealer nonsense. He went straight to the point; knew that I was not going to pay MSRP for it and gave me a great deal. They were very honest and upfront with everything regarding the car. They did not pressure me with anything I did not want and the price they quoted me was the price I got. Chris walked me through everything on the financing side and made sure I understood everything. No surprise fees or hidden fees at all. Tito even sent me a picture of the car once they got it in the dealership! Tito went into detail explaining the features of the car which surprised us because when my girlfriend bought her Camry, they just gave her the keys and waved goodbye. These guys are true gentlemen and I would not hesitate to buy another VW from them. I will definitely recommend them to anyone interested in looking into a VW. Thank you guys for helping me get the car that I want!! More

Thank You Douglas Volkswagen for taking the time to read my review. I am happy to report that my overall experience when purchasing our 2010 CC was beyond sensational. Jeremy Gutierrez was the salesman t my review. I am happy to report that my overall experience when purchasing our 2010 CC was beyond sensational. Jeremy Gutierrez was the salesman that took care of us, explained each step in the purchasing process in a clear manner, was kind and courteous, and made sure we left with a smile on our faces and satisfaction beyond what we were expecting. All of these qualities are something my family and I consider not only when purchasing a car, but as well when meeting an individual for the first time. The reason i give such a high rating is because each time my family has bought a VW from Douglas, Jeremy has always been our guy and each time has been more than helpful and treated us not only as customers, but as friends. My brother was the first in the family to decide to purchase a VW and we are extremely grateful we met and have a guy like Jeremy on our side. Since that first purchase we have nothing but good things to say about Jeremy and can count on him if we need to call him for anything or need any questions answered. Thank you again for taking the time to read this review. I hope this review was more than helpful to your company/staff and I have no problem being contacted for any future questions or follow ups concerning Jeremy Gutierrez. Thank You, Gregory A. Pogorzelski More

Sales Consultant Vlad Voskoboynikov was recommended to me by my neice, Kristin who leased a Volkswagen a month ago. I took her advice and was extremely happy with him. He was very knowledgeable, courteous, by my neice, Kristin who leased a Volkswagen a month ago. I took her advice and was extremely happy with him. He was very knowledgeable, courteous, and friendly. There is nothing worse than going to a dealership and being pressured, especially when your a single woman. Vlad made my neice and I both very comfortable each time we met with him. More

David Suchocki is a excellent Salesman and he was very helpful and informative and I just love my Jetta Volkswagen thanks David suchocki . Capricia Small helpful and informative and I just love my Jetta Volkswagen thanks David suchocki . Capricia Small More