Douglas Volkswagen

I took my car to Rick Szucs at Douglas VW in Summit and I took my car to Rick Szucs at Douglas VW in Summit and within minutes he assured me he would do his best to help me with this issue. What mad I took my car to Rick Szucs at Douglas VW in Summit and within minutes he assured me he would do his best to help me with this issue. What made this service manager and overall dealership stand out from the rest, is the welcoming and caring attitude they provided, treating me as if I was a long time customer even during my first time there. This issue not only took more than 8 or more trips to dealer to fix but it also required leaving the car overnight many times. Rick made sure to give me numerous phone calls with updates and progress reports. I am assured that my car is in top running condition due to the caring managers and technicians at Douglas VW and am beyond satisfied with the service I received. Furthermore the overall kindness and honesty I received from Rick was beyond exceptional. I look forward to returning for maintenance and repairs because of the hospitality and professionalism I received at this dealership even though I live 45 minutes away! More

I had been to multiple VW dealers, even did business with one of them before. But Douglas is the one that I like the most. The service is good, no crappy talks, all the truth that you need to know. Jeremy he one of them before. But Douglas is the one that I like the most. The service is good, no crappy talks, all the truth that you need to know. Jeremy helped me a lot to get the car, and he is really a nice guy. If you are looking for the VW car, this place should be your best choice. Only thing I am not 100% satisfied is that the place is kind of small. the show room can't show all the models, but you can see them at the back anyway. If you want VW, go to Douglas, if you go to Douglas, try to find Jeremy More

I would recommend this dealership to everyone. The service that David provided me was impeccable. He went to great lengths to explain to me in full detail what type of vehicle I would be able to get service that David provided me was impeccable. He went to great lengths to explain to me in full detail what type of vehicle I would be able to get into with my credit. He was not like the other dealerships that I went to, wherein they claimed they could get you in a vehicle, but it wasn't the vehicle I wanted. Their commercials are a ploy just to get there and once you arrive they have very little vehicles on the lot.... bait and switch. Such was not the case at Douglas VW. Should I decide I want another vehicle in the near future.... I will be going back to Douglas VW. More

We went to Douglass VW not sure what we were looking for. A year earlier, I had looked at the GTI, and the salesperson Vlad V.recognized and remembered me. That was great. He was very low-key and was an e A year earlier, I had looked at the GTI, and the salesperson Vlad V.recognized and remembered me. That was great. He was very low-key and was an expert in product knowledge. You can tell he really likes cars and driving and was pretty honest about the pros and cons of the different VW models and even competitors. We ended up trading in two cars for a Tiguan lease and a CC purchase. The negotiation was pain-free and we got top dollar for our trades and a very fair sale price. He even worked it out so we could get the VW "owner loyalty" bonus on one of the cars. He was great with follow-up but not pushy. If you're thinking about getting a VW, there's really only one way to go. Call Vlad at Douglass in Summit. More

I leased my first car with Jeremy 3 years ago, and came back now for the 2nd time. He's very pleasant to work with, and is a real professional. Follow up on his part is excellent and all business gets done back now for the 2nd time. He's very pleasant to work with, and is a real professional. Follow up on his part is excellent and all business gets done in a friendly, but efficient manner. He's a credit to the Douglas team. More

Best buying experience ever will keep buying my cars them. Roger is by far the best sales man I will refer him to all my friends and family them. Roger is by far the best sales man I will refer him to all my friends and family More

Jeremy made this process fabulously quick and easy. He met the price we needed, completely reviewed the car with us when it was ready, managed all the paperwork amazingly fast, and called to check up on o met the price we needed, completely reviewed the car with us when it was ready, managed all the paperwork amazingly fast, and called to check up on our satisfaction within a couple of days. I couldn't be happier with this experience or with Jeremy as my sales rep. More

Excellent experience. Everyone was very friendly, and my salesman, Vlad, was very knowledgeable and helpful. Gave me a great deal! I would highly recommend this dealershipo to anyone and tell them to ask salesman, Vlad, was very knowledgeable and helpful. Gave me a great deal! I would highly recommend this dealershipo to anyone and tell them to ask for Vlad! More

At the time my current vehicle broke down and I wasn’t sure if I wanted to purchase another car with payments, also I wasn’t sure if I was going to get approved because of my credit. I finally made a deci sure if I wanted to purchase another car with payments, also I wasn’t sure if I was going to get approved because of my credit. I finally made a decision to give it a try and I was approved that day and leaving with a vehicle of my choice without any problems. My sales representative was great and his name is Dave. He made me feel very comfortable and assured me that he was going to take good care of me. Any questions that I had he was able to answer them without a problem. He is definitely recommended by me. Trust me if you want a car and aren’t sure about anything go there and ask for Dave. More

Met with Tito at Douglas by a friends recommendation and wow what a great experience there with Tito... He seemed honest and knew alot about Volkswagens but most importantly he answered every question that wow what a great experience there with Tito... He seemed honest and knew alot about Volkswagens but most importantly he answered every question that I could think of... If your looking for a honest and very knowledgeable salesman then go buy a car from Tito.... More