Douglas Volkswagen

Great experience dealing with Isaac at Douglas VW. Terrific attitude and love for the car! Have used service department for six years; sales is just as friendly and customer focused. A really good exp Terrific attitude and love for the car! Have used service department for six years; sales is just as friendly and customer focused. A really good experience! More

This dealership, does not disappoint work to get you the vehicle you want at comfortable pricing. I have years of experience buying cars/trucks and I am loyal when I find the right place. No pushy sales p vehicle you want at comfortable pricing. I have years of experience buying cars/trucks and I am loyal when I find the right place. No pushy sales pitch. Friendly atmosphere. Would highly recommend!!! More

My husband and I bought a 2011 Jetta Sportwagon TDI in June 2011. We had the car shipped to Southwest Florida, where we now live. Immediately we noticed that when the car reached 40 mph, the steering whee June 2011. We had the car shipped to Southwest Florida, where we now live. Immediately we noticed that when the car reached 40 mph, the steering wheel started to shake. There was also a vibrating under the gas pedal and under the car itself. After numerous trips to 2 Volkswagon dealers it was determined that the car we were sold had 2 bent rims and 3 "bad" tires. Douglas refused to work with us and all we were told was that tires and rims were not under warranty. So in other words, they sold us a defective car and their attitude was "too bad." Over $1200 in repairs on a brand new car with less than 6,000 miles and all they could say was "sorry it's not under warranty." Beware of a dealer who takes that attitude. More

I was very happy with the knowledge of Nick Malanga, and the fast and courteous service I received. I will definately recommend Nick and this dealer, as I shopped another highway VW store, and found it HIGH the fast and courteous service I received. I will definately recommend Nick and this dealer, as I shopped another highway VW store, and found it HIGHWAY. Douglas is topps. More

2012 Passat V6 SEL Premium WOW! Well worth the 120 2012 Passat V6 SEL Premium WOW! Well worth the 120 day wait. Exceptionally impressive, sumptuous in structure and amenities. From the moment o 2012 Passat V6 SEL Premium WOW! Well worth the 120 day wait. Exceptionally impressive, sumptuous in structure and amenities. From the moment of entering the dealership,being greeted in the lot, shown the exact model/trim vehicle I was interested in, shown the facility, answering all questions with extensive knowledge of product, deposit, interim inquiry calls, delivery of vehicle, final payment and financing, exceptional customer service was extended to me by Vlad Voskoboynikov. It is rare these days to receive customer service that makes you feel your business is valued. Vlad is a courteous, friendly, earnest, sincere professional gentleman and a valuable asset to the VW franchise. What a refreshing surprise not to be subjected to high presure salesman tactics (i.e. not letting the customer leave without a commitment to purchase at all cost). Vlad was not pushy, aarrogant nor impatient. Non-the-less the decision to commit the same day was smooth and seamless with no buyer's regret. Thank you VW and Vlad who goes above and beyond to provide quality customer service. I look forward to a long term relationship and will highly recommend to family and friends. M. Love More

I would highly recommend this dealership. I had been shopping around for a new car for a long time and had been to every dealer up and down the highway and really dreaded going through the sales process shopping around for a new car for a long time and had been to every dealer up and down the highway and really dreaded going through the sales process with any of them. My experience at Douglas was completely different. The people who work there are very low-key, helpful, and friendly. My salesperson, Jeremy, made the whole process of buying a car very enjoyable. He gave me a good price right away, so there was no bargaining (which I hate), made sure I understood everything I needed to know about the car, and even followed up to see how I was enjoying my new car. More

Met Tito at Douglas vw because I was interested in leasing a Jetta. I'll tell you that not only did he make me feel like he was trying to get the best deal for me but he made me feel like family. Tr leasing a Jetta. I'll tell you that not only did he make me feel like he was trying to get the best deal for me but he made me feel like family. Try and get that treatment on the highway. Thank you so much Tito. More

I bought my car from douglasvw in summit nj and Steve campayne was my sales person. he made me feel like my business was wanted and needed. i would recommend going and see Steve if you needs a car . campayne was my sales person. he made me feel like my business was wanted and needed. i would recommend going and see Steve if you needs a car . More

I was very Happy with Nick Malanga and his great service. Douglas did a great job finding my car and delivering it as promised. A+++ Douglas did a great job finding my car and delivering it as promised. A+++ More

My experience with this dealer was exceptional, Christopher Ng was effecient, friendly and professional. The whole process was smooth and would definitely return in the future. Christopher Ng was effecient, friendly and professional. The whole process was smooth and would definitely return in the future. More