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Douglas Volkswagen
Summit, NJ
1,542 Reviews
The Real Douglas Difference is personal. It’s the Heart of Douglas: our people.
We know that when you purchase or service with us, you’re not just buying a vehicle; you’re buying us. We are your Hometown store- our team members have grown up with us in Summit and we take pride in investing in our mutual future. We live by the creed, “It’s not the market. It’s the men and women” here at Douglas. That’s why every person that joins the Douglas team is selected carefully not just for their skill, but for their will.
We believe that the road less traveled is sometimes the right one to take. That is to say, the decisions we make are not always the easy ones; but right isn’t always easy. We invite you to take a test drive of our integrity – It’s more important for you to walk out of one of our dealerships knowing the type of business we run than you buying a car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,542 reviews
April 28, 2007
I have bought 5 cars from Ken Beam & find him to be the most upfront/professional sales consultant that I`ve ever dealt with. Originally met Ken while he worked at Bernardsville VW & followed him to Do the most upfront/professional sales consultant that I`ve ever dealt with. Originally met Ken while he worked at Bernardsville VW & followed him to Douglas Volkswagen in Summit. He seems to have quite a "following" as several of my friends have bought cars from him & have sent some of their friends to Douglas to see him too. I`d highly recommend. More
by Mary R.
Employees Worked With
Ken Beam
September 09, 2006
The salespeople seemed very friendly at first. I tried to negotiate a lower price on a VW Jetta, but they said they could not go any lower. I took their word for it. I wanted to check other dealerships to negotiate a lower price on a VW Jetta, but they said they could not go any lower. I took their word for it. I wanted to check other dealerships first, and they asked me to put down a $500 deposit on the car I liked. I asked if it was refundable, and they said yes, so I gave them my credit card. Later I found other VW dealerships that were offering the same car at invoice. So I called back Douglas and told them to refund my deposit, because I would be buying elsewhere. They told me they could lower their price to the price I saw elsewhere. So apparently they had lied to me about not being able to negotiate the price. At this point I was very glad I looked elsewhere. I asked them for my deposit back, and they seemed willing. But first they forced me to talk to several other salespersons, all of whom were trying to give me lower prices. I said thanks but no thanks. They finally said they would refund my $500 deposit. It has now been almost a month, and they still haven't refunded the deposit. I called the salesperson back today, and he invented a story about how "the refund must have gotten lost in accounting." We'll see if they ever give me my money back. Don't go to Douglas. They're dishonest, manipulative, and nasty. More
by spando
Employees Worked With
Adam Summers
