Douglas Volkswagen

Our last five vehicles—SUVs and minivans—have been purchased here, and done so with the help of Dave. He has gone above and beyond every single time we’ve walked through the door to make sure that we purchased here, and done so with the help of Dave. He has gone above and beyond every single time we’ve walked through the door to make sure that we are getting everything we need within our budget. No question is too trivial, no concern seems too much. Dave knows that the safety of our three young children is the most important thing and he makes certain that both my husband and I feel comfortable at all times. Even after we leave the lot, Dave always follows up with us to make sure we are happy—see if we need anything—or just to say hello. We will never make such a large and important purchase without him. Customers/clients for life! More

Service on 2019 Passat A/C was not working on my 2019 Passat. Was told ac line was leaning on Turbo and got a hole in it. Asked why and they said it came from the factory A/C was not working on my 2019 Passat. Was told ac line was leaning on Turbo and got a hole in it. Asked why and they said it came from the factory that way. More

Great work! Enjoyed getting the email of my car and what was about to be done to it. Very informative, thanks for keeping me in the loop was about to be done to it. Very informative, thanks for keeping me in the loop More

Great Dealership From the start to the end, everything was straight to the point. Vlad Voskoboynikov was very kind, patient with all my questions, extremely responsive From the start to the end, everything was straight to the point. Vlad Voskoboynikov was very kind, patient with all my questions, extremely responsive, and truly helpful throughout the whole process of buying my new VW. The price was great as well. Overall, it was a GREAT experience! I would definitely recommend Vlad to others! More

Had an incredible stress-free experience during a very stressful time. Contactless pickup was great and felt very safe. This is my fifth VW with Douglas and Isaac is absolutely amazing! Always goes above stressful time. Contactless pickup was great and felt very safe. This is my fifth VW with Douglas and Isaac is absolutely amazing! Always goes above and beyond with a smile and makes sure you get exactly what you want. Best guy ever! Lou in finance was also very friendly and goes over everything so you know exactly what your signing. Highly recommended Douglas VW. It’s why I keep going back! More

From the moment I walked into the dealership until the moment I left Dave Suchocki gave me the most streamlined and thorough assistance. I couldn’t have been happier with every part of the car buying proc moment I left Dave Suchocki gave me the most streamlined and thorough assistance. I couldn’t have been happier with every part of the car buying process than I was with Dave and Douglas Volkswagen. More

I recently purchased a new vehicle from Douglas Volkswagen. David Suchocki is absolutely the best! He kept me informed at every step. He kept the process easy, especially with these times of social Volkswagen. David Suchocki is absolutely the best! He kept me informed at every step. He kept the process easy, especially with these times of social distancing and adapting to new ways of conducting business. Anyone hoping to purchase a vehicle should definitely reach out to David. Anybody can sell you a car, David makes it a personal relationship. Thanks David! More

service video a plus I took my low-mileage Golf Sportwagen for a 3-year check-up... at 22K miles. The service tech., Joao, posted a video of his walk-around under the car I took my low-mileage Golf Sportwagen for a 3-year check-up... at 22K miles. The service tech., Joao, posted a video of his walk-around under the car. He pointed out that 3 of my tires were clearly scalloped. Without the video I probably would have been wary, because of the low mileage. But clearly they needed to be replaced. The service video is an excellent feature that serves both the car owner and the dealer. More

Service department (Marvin) kept me updated frequently and had the car ready when I requested. Car was also nicely cleaned and we were able to do no contact drop off and pick up and had the car ready when I requested. Car was also nicely cleaned and we were able to do no contact drop off and pick up More

Service department ignored potential safety issue I took my car in as I was getting an error message. The diagnosis was that a small plug on a critical safety sensor (which sits in the front bumper ) I took my car in as I was getting an error message. The diagnosis was that a small plug on a critical safety sensor (which sits in the front bumper ) had been impacted and snapped off. The position of this plug would make it almost impossible for anything to hit it with any force, so I asked if they had inspected the part to see if it could possibly be defective. I was shocked when the service manager said "who would pay for that type of inspection, thats not our job,". Typical dealer, only caring about who is going to pay them vs. peoples safety. More