Douglas Volkswagen

The curly hair lady was nice I think her name was Cassandra they were super busy one day but she got my GTI in quickly for an oil change. It's first come first serve but you don't I think her name was Cassandra they were super busy one day but she got my GTI in quickly for an oil change. It's first come first serve but you don't have to wait long More

Terrific, more I could ask for!!!!! Jeremy Gutierrez, was personable, outgoing, knowledgeable of the product, friendly, and above all helpful/useful in regards to attaining a Volkswagen. Jeremy Gutierrez, was personable, outgoing, knowledgeable of the product, friendly, and above all helpful/useful in regards to attaining a Volkswagen. Whether you are leasing, or buying seek him out!!! He will do everything he humanly can to please you and make your VW experience a successful one! Jeremy and Richard worked with me thoroughly and I walked out of there with a new lease, much to my delight!!! The men and women there work well with each other and interact like a "team", this makes for an even smoother transaction, as I was out of there within a few hours! My experience overall was a VERY positive one!!!! I highly endorse this dealership and the sales people, service people, mechanics, all etc. associated!!! More

VERY POSITIVE IMPRESSION.......... This was my first experience with Douglas Volkswagen. I brought in my new car for its first service and was aided by Shawn Walsh. The way the work was This was my first experience with Douglas Volkswagen. I brought in my new car for its first service and was aided by Shawn Walsh. The way the work was performed and the way i was treated was nothing less than professional. VERY glad I chose Douglas VW to buy my car from. THANK YOU!!! More

Nick Malanga is a great guy! I went to douglas and didn't know what to expect. I met nick malanga and he did everything he promised. needless to say I have a new jetta. thanks n I went to douglas and didn't know what to expect. I met nick malanga and he did everything he promised. needless to say I have a new jetta. thanks nick and douglas! More

started off not so great but ended great!! Jeremy was great! He helped me to purchase my lease out. I initially spoke to someone else and got blown off. But between Diana and Jeremy help and wo Jeremy was great! He helped me to purchase my lease out. I initially spoke to someone else and got blown off. But between Diana and Jeremy help and work I walked away satisfied with my car. I can't thank Jeremy enough for his hard work and pacience in working with me. More

WOW and beyond! I brought my first Volkwagen at Douglass Volkswagen a year ago and it has been the best decision I have made when buying my car. I also get my car ser I brought my first Volkwagen at Douglass Volkswagen a year ago and it has been the best decision I have made when buying my car. I also get my car serviced at Douglas VW, the customer service i receive every time i go is beyond Wow, Dominic Romano (affectionately known as Mr Dom) is professional gracious and more than courteous- he treats me like family. The late Maya Angelou once said "People will forget what you said, people will forget what you did, but people will never forget how you made them feel". Mr Dom exemptifies this very statement, because of his service I can rest assured that my car is safe to drive. I will always come to Douglass VW for all my needs and for future car sales! More

Vlad and Douglas VW=Great Experience I would definitely recommend my sales rep Vlad and Douglas VW to anyone looking for a new car. I have dealt with the sales, financial and service sid I would definitely recommend my sales rep Vlad and Douglas VW to anyone looking for a new car. I have dealt with the sales, financial and service side and have zero complaints. Vlad helped me in choosing the right car and financial option that was best for me. He also made the whole process very easy with no pressure. The whole experience went very smoothly and I could not be happier with my decision! More

Friendly Attentive Service After trips to a few dealerships my quest to lease my first new car seemed to be hopeless. Every place wanted to get me into a car, at their price wi After trips to a few dealerships my quest to lease my first new car seemed to be hopeless. Every place wanted to get me into a car, at their price without concern or regard for mine. Of course these prices were fair for a fully optioned top-of-the-line vehicle offered by each respective maker. Unfortunately, I was in the market for an affordable mid-sized sedan with a couple fairly common convenience options. I would walk into a dealership and most times was greeted happily, given a high level view of any model I showed an interest in, and even allowed to test drive then we would sit down to talk about the financial aspect; it was at this point that the conversation stopped and the dictation began. I was of course asked about my budget, which I put forward and said there is some room for me to go higher (I generally tried to keep it within reason of advertised prices/sales). I was met with a number that told me they either were not listening at all or at the very least had taken my numbers, doubled them, and then as a courtesy taken a few dollars off of the top. This was, to say the least, frustrating; counter offers were equally fruitless. My experience with Mark Van Name at Douglas Volkswagen in Summit, NJ was the polar opposite. I wanted to preface my review with my experience because this may be what you have felt in your trips to other dealerships, do yourself a favor and avoid more bad experiences, go to Douglas Volkswagen in Summit, NJ. With frustration mounting I decided to try another dealership that was on my way home from work, Douglas Volkswagen in Summit, NJ. When I walked in that evening I was greeted warmly by Mark Van Name (who would ultimately get my business). We sat down at his desk and he made sure I was comfortable (did I want some coffee or water, ect). We then went into discussing what I was looking for. From the start I could tell that he was listening to me, he intently took notes and asked questions to make sure we were both on the same page. He could plainly see I was very focused on a particular model so most of his additions to this conversation were to inform me of further options within that category or to add helpful, relevant information, NOT to steer me toward a model/options that I did not want. After carefully listening to me he told me that while he did not have the particular color I wanted he did have a model with all of the same features that I could see that moment and should I decide to lease with Douglas it would not be any trouble at all to locate the precise model in the color I wanted and have it transferred. Then it came time to talk about finances. Mark was very carefully listened to what I was looking for and tried to understand a clear picture of my budget. He then took all of that information and very shortly was able to come back with a price that was right in my budget, I was so satisfied with it I did not have to haggle for pricing. I was glad to accept Mark’s offer. He further made himself and Douglas stand-out because the follow up was outstanding. He kept me up to date and informed me when my car made it to the dealership and was ready for pick up. He followed up when my plates arrived. He and Douglas proved that that they were less interested in simply getting me to buy a car, they were truly interested in my continued business and overall satisfaction. More

Douglas VW - Great Experience Just purchased my Passat from Douglas VW. Jeremy Gutierrez was great, no hassle experience, very knowledgeable, highly recommended. He remembered us Just purchased my Passat from Douglas VW. Jeremy Gutierrez was great, no hassle experience, very knowledgeable, highly recommended. He remembered us from 4 years ago. He was patient and not pushy. Would recommend Jeremy to everyone. More

A great experience with Mark Van Name My experience with Mark Van Name at Douglas was a pleasure from start to finish. Mark was extremely knowledgeable and responsive, making the buying pr My experience with Mark Van Name at Douglas was a pleasure from start to finish. Mark was extremely knowledgeable and responsive, making the buying process a simple, honest and an enjoyable experience. Since I have not purchased a new car in quite some time, I had some reservations about getting the hard sell from sales guys. Mark was the exact opposite. He was not pushy or aggressive, helping me to land on the VW Golf that I thoroughly enjoy. Thank you Mark. More