Dover Chevrolet

Nathan was prompt, got me in the next day, and explained everything. Also, unlike Portsmouth Chevy, you all don't charge a customer 4% to use a credit card, which is asinine. everything. Also, unlike Portsmouth Chevy, you all don't charge a customer 4% to use a credit card, which is asinine. More

Easy scheduling, prompt service, and courteous customer support. If you have purchased a vehicle at this location, I recommend utilizing the service department. Cannot go wrong! support. If you have purchased a vehicle at this location, I recommend utilizing the service department. Cannot go wrong! More

Very Very Satisfied I was satisfied with the video the technician did on the truck and how he did such a good job explaining everything that needed repairing technician did on the truck and how he did such a good job explaining everything that needed repairing More

Overcharged and sold me services I did not need. I brought my 2019 truck there to look at the front camera. They diagnosed it as needing a new front camera and a new video processing module. The I brought my 2019 truck there to look at the front camera. They diagnosed it as needing a new front camera and a new video processing module. They quoted that at $3,112 to fix it. I had an extended warranty that Dover Chevy wanted to charge almost $1,200 more than what the warranty would cover. I ended up going to Banks Chevy to have them diagnose the issue and provide a quote. They updated the software for video processing module and replaced the front camera for a total of $971, of which I only paid my deductible for the warranty. The camera system works great now. Dover Chevy also wanted to charge $502 for the front camera, but that part only cost $177 at Banks Chevy. Dover Chevy also said my front brakes were at 3-4mm and needed to be replaced at a cost of $938. I had Banks Chevy look at them and I was told there was 6mm remaining and that they did not need to be replaced. It is very clear that Dover Chevy was trying to take advantage of me so they could make some extra money. Jennifer Ryan was fine to deal with and the one star is not for her customer service. The one star is for the service manager, Rich, who I spoke to multiple times trying to figure out the issues and why it cost so much. Unfortunately, Rich doesn’t have a profile on here so I cannot leave the one star review for him. More

The Service team is great and they respond with accuracy and fast with completing their work as promised. They are also very friendly and I enjoy bringing my car to them for maintenance. and fast with completing their work as promised. They are also very friendly and I enjoy bringing my car to them for maintenance. More

Always friendly and ready to help with any problems you have. Explains what problems are and the cost and time frame to repair. have. Explains what problems are and the cost and time frame to repair. More

Service rep was clear, direct. Didn't try to upsell too badly, only suggesting what was truly needed. Work was done quickly, everyone was pleasant to deal with. Didn't try to upsell too badly, only suggesting what was truly needed. Work was done quickly, everyone was pleasant to deal with. More

Jennifer Ryan makes the experience outstanding! I have been a Dover Chevy customer for several decades and the service department keeps me coming back. Bill Malsbury I have been a Dover Chevy customer for several decades and the service department keeps me coming back. Bill Malsbury More

Attentive service writer. Did an amazing job explaining everything in a way I understood. Doesn't try and push repairs that are not needed, and is very honest about the servic Did an amazing job explaining everything in a way I understood. Doesn't try and push repairs that are not needed, and is very honest about the services needed and provided. Got my car done in a timely manner, and kept me informed the entire time. Highly recommend Dover Chevrolet for all your service needs! More

Always so happy with the customer service in the service department. They explain everything and go over it with you if u have questions department. They explain everything and go over it with you if u have questions More