Dover Honda - Service Center

Cautiously optimistic The manager of this dealership, Nancy Oeser, recently contacted me after I posted about some very bad recent experiences with the service department a The manager of this dealership, Nancy Oeser, recently contacted me after I posted about some very bad recent experiences with the service department at Dover Honda. I was impressed to find that she was genuinely interested in using the feedback to improve customer service. I found Nancy to be very professional and very sincere. She reviewed the situation with me, took notes, identified opportunities for training staff and improving customer services processes and ultimately made an effort to get help for me on a Honda warranty-related issue. She also offered to provide some assistance from the dealership and to arrange for the paint job that the roof of my car needs at this time due to an error at the Honda factory. While I was disappointed that Honda didn't ultimately cover the whole thing (it seemed to me that my circumstances ought to have warranted this), they did respond to her request by offering to pay all but $400 on the paint job, rental not included, Nancy offered $200 from the dealership to defray some of the cost to me and made all the arrangements with the body shop. Now, after my frustrating experiences with the service manager and with going it alone with American Honda on this, I felt that this was far more reasonable than what I was offered to solve this problem before (which was next to nothing). While I would have left there walking on air had I only had to cover the rental myself (and none of the paint job), I at least left there feeling that I had dealt with an honest person who was making a sincere effort to provide quality service. I have decided to post, for now, on the initial problem-solving effort then post again after this transaction is completed (which should be at the end of next week). I'm hopeful that I'll have another good experience -- maybe even a stellar one (five stars and all that). I am also cautiously optimistic that there will be improvements in customers' service experience as the general manager uses feedback to help employees respond more effectively to the needs of customers. I have enough confidence in the general manager that I think that I will be able to continue to have my car serviced there, as I have for the last eight years What I will recommend to other customers at this point is this: If you have any problem with Honda Service, you may want to contact the General Manager at Dover Honda Chevrolet, Nancy Oeser. I think you will find in her a competent professional who is interested in solving your problem and in using feedback to improve the quality of service in the future. More

THIS DEALERSHIP IS A FIVE STAR OPERATION!!! I AM A 66 YEAR OLD MALE WHO HAS BEEN BUYING NEW CARS SINCE 1975 AND WOULD RECOMMEND THIS DEALERSHIP TO ANYONE WHO IS LOOKING FOR A TOP NOTCH SERVICE DEPARTMENT YEAR OLD MALE WHO HAS BEEN BUYING NEW CARS SINCE 1975 AND WOULD RECOMMEND THIS DEALERSHIP TO ANYONE WHO IS LOOKING FOR A TOP NOTCH SERVICE DEPARTMENT. I HAVE BEEN BUYING AND SERVICING MY HONDA ACCORDS AND NOW MY NEW ODYSSEY AT DOVER HONDA SINCE 1996 . I RECENTLY BROUGHT MY ODYSSEY IN FOR A MINOR RECALL FOR A SOFTWARE UPDATE AND WAS TREATED WITH THE FEELING THAT I WAS A FAMILY MEMBER BY NICK.THIS HAS BEEN THIS WAY SINCE I STARTED BUYING MT CARS AT DOVER AUTO WORLD.I WAS ALSO GREETED BY THE SERVICE MANAGER,NEIL KELLERHER.THE WORK WAS COMPLETED IN SHORT ORDER AND MY ODYSSEY WAS RETURNED TO ME WASHED AND VACUUMED!! I LEFT KNOWING, AS ALWAYS ,THE WORK WAS DONE CORRECTLY!!WHICH IS A GREAT FEELING. I HAVE DEALT WITH MANY OTHER DEALERSHIPS IN THE AREA OVER THE YEARS AND CAN SAY THIS IS THE ONE THEY SHOULD LOOK AT TO LEARN HOW TO TREAT A CUSTOMER!! I CAN NOT SAY ENOUGH ABOUT NEIL KELLERHER ,BRAD FITZGERALD AND THE SERVICE TECHNICIANS AT DOVER AUTO WORLD!! THESE GUYS ARE SIMPLY THE BEST,I WOULDN'T TRUST MY VEHICLES TO ANYONE ELSE. More

I HAVE BEEN BUYING HONDA ACCORDS FROM THIS DEALERSHIP SINCE IT STARTED AND ED BURNS BEFORE THE DEALERSHIP CANGED.I BUY THERE BECAUSE OF THE SERVICE DEPARTMENT.I'M 65 YEARS OLD AND HAVE DEALT WITH A LOT O SINCE IT STARTED AND ED BURNS BEFORE THE DEALERSHIP CANGED.I BUY THERE BECAUSE OF THE SERVICE DEPARTMENT.I'M 65 YEARS OLD AND HAVE DEALT WITH A LOT OTHER DEALERSHIPS OVER THE YEARS.I BUY A NEW CAR EVEY 4 YEARS.I HAVE HAD SOME BAD EXPERIENCES WITH SERVICE DEPARTMENTS IN OTHER DEALERSHIPS.DOVER AUTO WOURLD SALES AND SERVICE DEPARTMENT GO THE EXTRA MILE!!!! NEIL AND BRAD MAKE YOU FEEL LIKE FAMILY!!!THEY ARE TOP NOTCH WITH NO B.S..I'VE NEVER BEEN HAPPIER WITH A DEALERSHIP.I RECOMMEND IT TO MY FRIENDS AND FAMILY AND THEY HAVE GONE THERE AND FELT THE SAME AS I DO.THEY ARE THE "BEST". More

I needed a power steering pump replaced with 52500 miles on my truck. I've had all my service done at this Dealership and even though it was out of warrenty they replaced it for me. They called it "GOOD WI on my truck. I've had all my service done at this Dealership and even though it was out of warrenty they replaced it for me. They called it "GOOD WILL TO CUSTOMER". My wife and I have bought numerous vehicles from this Dealership because of the service and the way they stand behind their customers. More