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Dover Honda - Service Center

Dover, NH

3.8
141 Reviews

141 Reviews of Dover Honda - Service Center

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June 08, 2022

I've always heard great things about Dover Honda. I visited the dealership about a year ago looking for a used Honda CRV t\\ in good condition loaded with features. The salesperson I dealt with was More

by kevinpaiva
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mike Segien
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve St Onge
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Dover Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Sincerely, Dover Honda

Jun 19, 2022 -

kevinpaiva responded

A few hours after I posted this review, I received a call from the Service Manager who indicated the part was on back order and he should have contacted me to give me an update. To Dover Honda - Please don't contact me about this vehicle. I have sold the vehicle and don't intend to come back to your dealership. I will forfeit the additional maintenance service I paid for upfront. The services I'm getting from another dealership make up for what I'm not getting from you.

February 15, 2022

Nick in the parts department was incredibly helpful and went over and above what is expected to help me locate an accessory for my Ridgeline. I am very appreciative and impressed by Nick and the dealership More

by tpc1958
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nick Strong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2022 -

Dover Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Dover Honda. Sincerely, Dover Honda

December 13, 2021

I experienced the most embarrassing and disrespectful customer service o loop experience this afternoon. After nearly 15 years of doing business with Dover Honda I have had one of the most embarrassin More

by John Papas
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mike Segien
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Crawford
June 01, 2021

Curtious, punctual and fairly priced in that order of importance. Never a call back needed. Facility is clean, nest and the music volume is not overpowering. . More

by cahafner72
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Charles Lawerence
Jun 01, 2021 -

Dover Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Dover Honda, we look forward to having you as one of our valued customers for many more years to come! Sincerely, Dover Honda

May 13, 2021

I went in for an oil change on my 2018 Honda Fit and left having bought a new CR-V, my second, new vehicle from Dover Honda. Just like last time, it was a pleasure dealing with everyone at Dover Honda from More

by LSOUCY
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve St Onge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The receptionist out front in Sales area - I'm sorry but I do not remember her name at the moment, but always pleasant and helpful!, Paula Redden, Julie Richard, Jay Calixto
May 14, 2021 -

Dover Honda responded

We are very happy to have provided you with such a positive experience and hope you'll enjoy your new CR-V! We sincerely value your business and look forward to your next visit. Sincerely, Dover Honda

August 12, 2020

Saved My Vacation - Best Bad Experience Ever Late Sunday afternoon (July 26), I had my battery light come on just past the tolls in Southern Maine on Route 95 towing my camper with my 2010 Honda More

by randymkingvt
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeanine at the front desk, Ken Crawford
Aug 12, 2020 -

Dover Honda responded

Thank you so much, Randy, for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely, Dover Honda

October 19, 2019

Kris the friendly salesman Came in to Dover Honda with out a clue where to begin! Was greeted at the door by Kris and discussed all of our options! Although we didn’t buy, when More

by Zoomzoom23
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kris Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Crawford
Oct 29, 2019 -

Dover Honda responded

Thank you for taking the time to share your recent experience with us. I am happy to hear that Kris took great care of you during your visit. Thank you for considering Dover Honda and we look forward to seeing you again when you are ready to purchase a new vehicle! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

September 20, 2019

Leading experience Allan was very helpful in explaining the advantages of leasing. We felt very comfortable in our decision and have no regrets. We would not hesitate to More

by RolandM
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Allan Lepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Khoury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marsha Heiland, Anthony Mounsey
June 09, 2019

Horrible Dishonest Service I had two recent experiences that convinced me never to work with this dealership again. The first was early this year (2019) when I had new tires put More

by DoverCivic
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mike Segien
1.0
This rating includes all reviews, with more weight given to recent reviews.
James McIntyre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeannine Belanger, Ken Crawford
February 10, 2019

Almost 4 hours for tires I’ll start with the good and work to the multiple issues I had with my most recent visit to Dover Honda. I am no stranger to this dealership seeing my More

by David Hoyt
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mike Segien
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny from service, Anthony Mounsey
Feb 20, 2019 -

Dover Honda responded

Thank you for taking the time to leave this feedback and our apologies in this experience David. You are a valued customer and we are sorry to hear you (or anybody) ever has this happen. Our Service Manager will dig into where this went wrong and how to streamline these type of situations better.

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