Downey Hyundai

I had a very disappointing experience with Downey Hyundai. I initially went in because I was interested in purchasing a vehicle. Although I was approved, the monthly payment they offered was not what Hyundai. I initially went in because I was interested in purchasing a vehicle. Although I was approved, the monthly payment they offered was not what I was comfortable with, so I decided not to move forward with the purchase. What really frustrated me was that the salesperson continued contacting me afterward, asking if I would come back if he could get my monthly payment where I wanted it. I clearly explained that I did not want my credit run again unless there was a serious and realistic deal on the table. Despite communicating this, I continued receiving notifications about additional credit inquiries. I understand that dealerships need to work with lenders, but customers should not have to worry about repeated credit checks when they have already expressed their concerns. My credit is important to me, and every inquiry matters. I felt pressured and that my concerns were not being respected. A dealership should be transparent, communicate clearly, and respect a customer’s decision. Unfortunately, this experience left me questioning how Downey Hyundai handles customer credit information. I would advise anyone considering purchasing here to be very clear about credit authorization and make sure everything is discussed before allowing another credit application. More

1st vehicle service take more than 4 hours for just replace the oil and filter. Also two additional complaints requested during the appointment booking over the phone wasn't resolved or at least pu replace the oil and filter. Also two additional complaints requested during the appointment booking over the phone wasn't resolved or at least putted attention. I completely don't recommend this dealership for service. They are good for sale, but unfortunately I didn't have a first time good experience during service activity. More

Less than expected I had a coupon for oil change and tire rotation- they declined to rotate the tires. Dealership was more interested in buying my car for cheap rate rather than addressing the issue I can th rotation- they declined to rotate the tires. Dealership was more interested in buying my car for cheap rate rather than addressing the issue I can there for More

I really liked that Tony took the time to review what my car needed. In addition, he was friendly and kept me updated w my car's status. Lastly, it was close ti my work and my car was done before the end of car needed. In addition, he was friendly and kept me updated w my car's status. Lastly, it was close ti my work and my car was done before the end of the day. Thank you!!! I will definitely be coming back to this location. More

Great vibes good atmosphere with service rep Chris I appreciate him for everything he did & washing my car appreciate him for everything he did & washing my car More