Downey Hyundai

Delayed service for several days due to unavailable inventory and car unwashed after overnight stay, while Christine offered rental option of which I'm awaiting partial or full refund. inventory and car unwashed after overnight stay, while Christine offered rental option of which I'm awaiting partial or full refund. More

?I am extremely disappointed with the service and overall experience at this dealership. ?From start to finish, there was a severe lack of communication. My deal terms were changed at the very last minute, a experience at this dealership. ?From start to finish, there was a severe lack of communication. My deal terms were changed at the very last minute, and the delivery of my vehicle was delayed for four full days beyond when it was supposed to be ready. To make matters worse, I was never provided with a copy of my signed contract. On top of these issues, Jose’s communication via text was entirely unprofessional when addressing my concerns. ?Transparency, timeliness, and basic professionalism should be the minimum standard. I hope management addresses these operational and communication failures so future customers don't face the same frustration. More

Other than the length it took to actually buy the car and fill out the paperwork, it was pretty seamless. The staff was attentive and helpful. Because we came shortly before closing they didn’t detail the fill out the paperwork, it was pretty seamless. The staff was attentive and helpful. Because we came shortly before closing they didn’t detail the car — apparently whoever does that had already taken off for the day. Our salesman told us to come by with the car anytime for a detailing. Followed up with a text to see when we could make it back in for the detailing. More

The work was done in a timely manner. There was an adjustment to the previous work and it was handled with no delay. There was an adjustment to the previous work and it was handled with no delay. More

Mario was really helpful and kept me updated with the progress on getting my vehicle repaired. Rental process for the loaner was quick as well. progress on getting my vehicle repaired. Rental process for the loaner was quick as well. More

Made an appointment for 6:30 in the morning. Anticipated by being there early should be able to get in and out quickly for oil change and rotate tires. Other places, I take it to that usually ta Anticipated by being there early should be able to get in and out quickly for oil change and rotate tires. Other places, I take it to that usually takes 30 - 40 minutes. Your service levels need considerable improvement. More

Great and very well Great amazing customer service I enjoyed the experience of the workers enjoyed the experience of the workers More

I brought my SUV in on Monday August 10, 2026 for service & on Tuesday it stopped on me twice & then on Wednesday it stopped again so I brought it back in on Thursday August 14, 2026 for them to check it out & on Tuesday it stopped on me twice & then on Wednesday it stopped again so I brought it back in on Thursday August 14, 2026 for them to check it out More

She wasn't helpful or knowledgeable She didn't go over the results Of my vehicle's service the results Of my vehicle's service More

They have said I was going to get my cabin filter replaced and till this day I haven't got a call from the dealership or been reached out for the replacement due to the inconvenience from 8/19/2026 replaced and till this day I haven't got a call from the dealership or been reached out for the replacement due to the inconvenience from 8/19/2026 More