Downey Hyundai

Fast service and the staff was helpful and friendly. Car looked great when i picked it up Car looked great when i picked it up More

DO NOT COME HERE. DO NOT SERVICE YOUR CAR HERE. DO NOT BUY YOUR CAR HERE. This was one of the worst dealership experiences I’ve ever had. I came in for a simple DO NOT SERVICE YOUR CAR HERE. DO NOT BUY YOUR CAR HERE. This was one of the worst dealership experiences I’ve ever had. I came in for a simple oil change and mentioned a noise while turning. They rescheduled me from Friday to Saturday, but when I arrived, the service advisor (Mario) immediately told me they were short-staffed and probably couldn’t help. Why schedule me then? I left the car, and by 9 AM they claimed everything was fine. It wasn’t. The noise was still there and now the car was shaking when stopped. Even worse, I found spark plugs left under the hood ! a serious safety issue. I called in furious, was put on hold for 30 minutes, then brushed off until a manager (Kimberlina) finally took my call. Her response? No apology. No concern. Just “let’s move forward.” Before I brought the car back. She immediately said it was “wear and tear” and likely not covered under warranty without even checking the vehicle. I had to push to go on a test drive with the foreman, who confirmed the issue, and still got zero acknowledgment of the spark plugs left in my engine bay. Total cost? $650. Kimberlina’s “solution”? Waive the labor. I had no choice but to pay. I escalated to Hyundai corporate, who said to speak to the general manager. When I called back, I was transferred to someone named Jessica, who was rude, dismissive, and hung up on me mid-sentence. When I called again, I was told no managers were available until finally, the GM (Sam) called back. He was the only person who acted somewhat professionally. However he did not say anything about his team leaving spark plugs underneath the hood of my vehicle he said they always check before giving the car back … clearly not . When I mentioned how Jessica hung up on me he said that’s normally not like her ! It doesn’t matter if it’s normally not like her it was TODAY and with me that’s all that matters . He said what do you want a refund a discount what are you looking for ? THAT WAS RUDE OF HIM TO SPEAK LIKE THAT! He offered me a refund. When I went to pick up the check (at the time he gave me), they claimed he wasn’t expecting me until two hours later. I waited. When I asked for my gas tank to be filled (after multiple trips back and forth), it took another hour as Kimberlina said they had to wait for a porter to be free More confusion as they took the wrong vehicle , more delays, more excuse. This place is a joke. Incompetent service, zero accountability, and shockingly bad customer treatment. I wouldn’t trust them with a bicycle, let alone a vehicle. AVOID THIS DEALERSHIP AT ALL COSTS. More

Truly exceptional customer service everyone was on point very kind and considerate of my needs very kind and considerate of my needs More

It was great no pressure sales. Abraham was very good. He came in on his day off to meet me and I appreciate that. I left several items in my trade-in and he collected them and had Abraham was very good. He came in on his day off to meet me and I appreciate that. I left several items in my trade-in and he collected them and had them ready when I came to pick them up. I will definitely recommend Downey Hyundai to anybody else who’s interested More

Hi . Actually about the car it's been good so far .but I highly appreciatious Ben . He's very nice and Conscientious person. He has been responded every Actually about the car it's been good so far .but I highly appreciatious Ben . He's very nice and Conscientious person. He has been responded every questions fast . Thanks Ben More

Jose was very friendly and treated my wife and I with attentiveness and respect. He addressed our concerns and was quick to follow up with us. attentiveness and respect. He addressed our concerns and was quick to follow up with us. More

Para es bueno por su confianza para sus clientes muy amable y lo atienden muy rápido y comprensivos muy buenos los recomiendo amable y lo atienden muy rápido y comprensivos muy buenos los recomiendo More

I was disappointed on their service. They fail to repair my vehicle in a proper timely manner. The sells manager and sells person promised me items and failed to deliver. They fail to repair my vehicle in a proper timely manner. The sells manager and sells person promised me items and failed to deliver. More

brought my vehicle in for a complimentary oil change. After the service was completed, I was handed an invoice. As I reviewed it, I realized they had used a low-quality oil and not the manufacturer-recom After the service was completed, I was handed an invoice. As I reviewed it, I realized they had used a low-quality oil and not the manufacturer-recommended weight. When I brought this to my service advisor’s attention, he began making excuses for why they had used the cheaper oil. I then spoke with the service manager and expressed my frustration. He assured me he would speak to the technician and that they would replace the oil with the correct full synthetic oil, as they should have done in the first place. I agreed to let them make it right. They completed the second oil change, but suspiciously fast—far too quickly to have done it properly. There is no way they had enough time to drive the car back to the bay, lift the vehicle, drain the oil, replace the oil filter, refill it with the correct oil, lower the vehicle, and bring it back to me—all within five minutes. If they changed the oil at all, they definitely did not change the filter. The whole experience felt careless, and dishonest—poor service and poor management. More

Marlene did great at customer service. The job was done quick and got my car back clean. Overall good. The job was done quick and got my car back clean. Overall good. More