Downey Hyundai

Had a remarkable experience at Downey Hyundai on this day . Didn’t know what to expect, but My Service Writers Alex, Monica, and Mario ( everyone just didn’t know their names) provided a Gold Standard of Cus . Didn’t know what to expect, but My Service Writers Alex, Monica, and Mario ( everyone just didn’t know their names) provided a Gold Standard of Customer Service. My concerns were addressed, in a timely manner and left satisfied. Truly living up to the hype of #1 Hyundai dealership in the Nation! More

Experience. with the dealership what's good? When I took in my Hyundai ionix 5 for service, they didn't take off the maintenance service showing on the dashboard with the dealership what's good? When I took in my Hyundai ionix 5 for service, they didn't take off the maintenance service showing on the dashboard, so you guys had to take care of that. When I made an appointment for a duplicate key. So all around experience was good. But don't know why they didn't take off the maintenance required service light. off my dashboard. The first time. So that took longer at your dealership. And I had things to do More

All the staffs were very nice and well communicated They were very friendly, welcoming and well communicated. They offered free shuttle bus to the mall while my car was under the inspection were very friendly, welcoming and well communicated. They offered free shuttle bus to the mall while my car was under the inspection More

I arrived at 10a and unfortunately none was available, i think his name was Jose but this older gentleman helped me out by finding the car i was picking up and actually giving me a curtesy wash since no one think his name was Jose but this older gentleman helped me out by finding the car i was picking up and actually giving me a curtesy wash since no one was available until 1030 he honestly made my day More

large inventory. large sales staff relatively close during non rush hours. nice customer environment. cool large sales staff relatively close during non rush hours. nice customer environment. cool More

The ambience was nice however the 3+ hours waiting time was very exhausting Waiting area was nice. Wait time was overwhelming. was very exhausting Waiting area was nice. Wait time was overwhelming. More

Very helpful in getting Goodwill Assistance. Grateful I am very grateful in the Help I received from Hyundai corporation and also Tony Perez and getting a Goodwill assistance for my air-conditio Grateful I am very grateful in the Help I received from Hyundai corporation and also Tony Perez and getting a Goodwill assistance for my air-conditioning and my sunroof. I appreciate Hyundai standing behind their products. More

I took my car for safety recall and also asked the service team to to all points inspection. In the invoice the service team wrote all 4 tires air pressure was 35 and yet there wasnt any walk through service team to to all points inspection. In the invoice the service team wrote all 4 tires air pressure was 35 and yet there wasnt any walk through done upon handing over my vehicle to get my confirmation. All 4 tires did not have 35 psi air but different which was before. This was a red flag for me as I wasnt expecting this More

They put the wrong oil and now my engine has issues Wrong oil used Oil oil used Oil More

They did not want to help me very unprofessional they would not return my phone calls when I called to ask questions when I told them I called corporate they begin to threaten me and get very aggressive would not return my phone calls when I called to ask questions when I told them I called corporate they begin to threaten me and get very aggressive over the phone More