Downey Hyundai

Very nice and professional. Had my car back to me sooner than expected. My car is running great! Thanks again. Had my car back to me sooner than expected. My car is running great! Thanks again. More

DISHONEST TACTICS. POOR COMMUNICATION. AND NO ACCOUNTABILITY. I came to Downey Hyundai after receiving a quote from them through TrueCar for a Hyundai Elantra at a c POOR COMMUNICATION. AND NO ACCOUNTABILITY. I came to Downey Hyundai after receiving a quote from them through TrueCar for a Hyundai Elantra at a competitive out-the-door price. When I arrived, I was told the price was "incorrect," despite the fact that I confirmed the same list price on multiple platforms. I was told the price was more than $4k what I was quoted. The salesperson acknowledged the discrepancy, said he’d speak with a manager to see if they could honor the quote, and promised to follow up. During the visit, he even remarked, “If I were you and they honored that price, I’d take it and resell the car immediately for a profit.” That stuck with me, because less than 24 hours later, I was told the vehicle had suddenly “sold” within two hours of my visit and the dealership closing for the day. Was it ever really available at that price? Hard to say. But what followed speaks volumes. I never heard back from the original salesperson. No manager called to explain. My texts and emails went unanswered. When I called the dealership, I was left on hold for long stretches, as if they were scrambling to align their story. Eventually, someone I hadn’t spoken to before gave me the "consolation prize" of a generic quote on a completely different car with higher mileage and a higher price. There was no acknowledgment of the original situation and not even a basic apology from the parties involved. Despite all this, I was still willing to work with them on a fair deal for the second car in good faith, based on the original quote. But they made no effort to engage. No flexibility, no communication. Just a lazy, tone-deaf quote that made it clear they didn’t value my time or my business. This felt like a textbook bait-and-switch followed by complete silence and evasiveness. If you're looking for transparency, professionalism, or even basic customer respect, this is not the place. It honestly felt like they didn’t want my money, and they certainly didn’t earn it. More

I was greeted nicely on the service drive and my advisor answered all my questions and help me out with the process at the best of his abilities which his name is Christian he made me feel comfortable and w answered all my questions and help me out with the process at the best of his abilities which his name is Christian he made me feel comfortable and was very communicative. There’s a whole process of my repair of my vehicle. More

Great customer service. Very professional and friendliness. I will not think twice about purchasing another vehicle with them. Very professional and friendliness. I will not think twice about purchasing another vehicle with them. More

I received excellent the team. I enjoy atmosphere, calm and inviting. I highly recommend to family and friends. I enjoy atmosphere, calm and inviting. I highly recommend to family and friends. More

Marlen Madrigal was exception and friendly. Overall, all staff inside and outside were friendly. They took care of me and my car. Would recommend Downey Hyundai to everyone. Overall, all staff inside and outside were friendly. They took care of me and my car. Would recommend Downey Hyundai to everyone. More

Process was easy from making an appointment to meeting me at my car. Took my info they told me it would take about 2 hours and they were on point. Ran my errands and came back to a freshly clean serviced car at my car. Took my info they told me it would take about 2 hours and they were on point. Ran my errands and came back to a freshly clean serviced car. More

This dealership lied to me for 2 months saying they were waiting for a part they never ordered them scratched my vehicle while it was there for so long then had the audacity to send it to a collision center waiting for a part they never ordered them scratched my vehicle while it was there for so long then had the audacity to send it to a collision center without telling me The only reason I found out is because the car is more communicative than the dealership More

Extremely dishonest experience. The car price was inflated by $8,500 in hidden add-ons. They showed one price on the window sticker, but when signing, I was rushed through a tablet The car price was inflated by $8,500 in hidden add-ons. They showed one price on the window sticker, but when signing, I was rushed through a tablet I couldn’t see properly. No time to review the contract. No printed agreement until days later. Added extended warranties and useless services without consent. When I asked for clarification, they ignored me. Only after days of pressure I got the scanned documents. After that, the manager completely stopped responding. Avoid Downey Hyundai. This dealership engages in predatory, deceptive practices. More

Friendly and knowledgeable. Got an Ioniq 5 from here after doing extensive research in the car, and Moussa demonstrated aspects of the car that I didn’t know about. Was impresse Got an Ioniq 5 from here after doing extensive research in the car, and Moussa demonstrated aspects of the car that I didn’t know about. Was impressed with my experience here. More